Fisky86 Posted October 26, 2023 Share Posted October 26, 2023 Hi. I am a newly paid member of CGC and have submitted my first lot of comics. I have just received the invoice for this and it would appear that the $150 credit hasn't been applied to the the invoice, nor has the $20 credit towards the shipping costs. I was wondering how I go about rectifying this issue? Link to comment Share on other sites More sharing options...
Gaard Posted October 26, 2023 Share Posted October 26, 2023 (edited) On 10/26/2023 at 4:50 AM, Fisky86 said: Hi. I am a newly paid member of CGC and have submitted my first lot of comics. I have just received the invoice for this and it would appear that the $150 credit hasn't been applied to the the invoice, nor has the $20 credit towards the shipping costs. I was wondering how I go about rectifying this issue? call them (855-472-3310), or post here Ask CGC Edited October 26, 2023 by Gaard Link to comment Share on other sites More sharing options...
Fisky86 Posted October 26, 2023 Author Share Posted October 26, 2023 On 10/26/2023 at 1:30 PM, Gaard said: call them (855-472-3310), or post here Ask CGC I have sent them an e-mail, I just wondered if there was a specific process I needed to follow. Thanks for the advice though. Link to comment Share on other sites More sharing options...
DougC Posted October 26, 2023 Share Posted October 26, 2023 The account credits can be very hit or miss; it is best to call them and firmly ask that the credit be reimbursed to your payment method. Welcome to CGC, here is a sticker: Link to comment Share on other sites More sharing options...
flchris Posted October 26, 2023 Share Posted October 26, 2023 On 10/26/2023 at 3:50 AM, Fisky86 said: Hi. I am a newly paid member of CGC and have submitted my first lot of comics. I have just received the invoice for this and it would appear that the $150 credit hasn't been applied to the the invoice, nor has the $20 credit towards the shipping costs. I was wondering how I go about rectifying this issue? In my experience, they apply the credit after they receive the submission and put it into the system (when they typically charge your card). Not sure about the $20 for the shipping. Or are you referring to the voucher for the shipping kit that new members can get? In which case, that's just the kit you can order not for shipping fees of a submission. But as others have suggested, can always contact them for clarificaiton. Dr. Balls 1 Link to comment Share on other sites More sharing options...
Fisky86 Posted October 26, 2023 Author Share Posted October 26, 2023 On 10/26/2023 at 2:30 PM, flchris said: In my experience, they apply the credit after they receive the submission and put it into the system (when they typically charge your card). Not sure about the $20 for the shipping. Or are you referring to the voucher for the shipping kit that new members can get? In which case, that's just the kit you can order not for shipping fees of a submission. But as others have suggested, can always contact them for clarificaiton. Hi. Thank you for the clarification on the shipping kit. Its much appreciated. I definitely havnt had any charge to my card, or credit applied to the invoice. I'm in the UK so calling them probably isn't the best. I've contacted the CGC via email about it, and the UK office, so I'll wait to hear back from them. Thanks for all the help. flchris 1 Link to comment Share on other sites More sharing options...
