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[Warner85]

I have 3 packages coming back from CGC that have tracking numbers and all of them don’t work. Can I get some help with that?

[NickiO CS]

Hello @Warner85, 

Thank you for reaching out to us. When you receive a shipment notification, it can take about 24 hours for the shipment to receive its first scan. I have checked your shipped submissions and all tracking numbers are working correctly. It does appear that two of the submissions have been delivered and the third is in transit. I will reach out to you via email with tracking links for your reference. 

If you have any other questions, please let us know. 

[Warner85]

On 12/10/2023 at 1:43 PM, NickiO CS said:

Hello @Warner85, 

Thank you for reaching out to us. When you receive a shipment notification, it can take about 24 hours for the shipment to receive its first scan. I have checked your shipped submissions and all tracking numbers are working correctly. It does appear that two of the submissions have been delivered and the third is in transit. I will reach out to you via email with tracking links for your reference. 

If you have any other questions, please let us know. 

The numbers you submitted to my email are all USPS but when I click on the tracking link submitted to me on this CGC website it automatically puts the number to the fedex website and says the number isn’t found. You all should look into that. Thanks for your help.

[NickiO CS]

Hello @Warner85, 

Thank you for reporting this issue. I will be sure this is reported to our WebHelp team. 

If you need any additional help, please let us know.