topcat54 Posted June 7 Share Posted June 7 Just got this today from CGC wondering if this is the new norm for the case when it's sealed also thought the book was supposed to be in an inner plastic well? Lower Left and Right weld looks cold Should I be worried? like this on both sides Link to comment Share on other sites More sharing options...
topcat54 Posted June 7 Author Share Posted June 7 @CGC Mike Can you help me out here? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted June 8 Administrator Share Posted June 8 Hi Nobody is at CGC for me to check with. Also, Customer Service will be here Monday, and this is their section. Please be patient, and someone will find answers for you. Thanks, Mike Link to comment Share on other sites More sharing options...
topcat54 Posted June 11 Author Share Posted June 11 @CGC Mike so how long does it take to get a post cleared or answered Just wondering is all Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted June 11 Administrator Share Posted June 11 On 6/11/2024 at 8:19 AM, topcat54 said: @CGC Mike so how long does it take to get a post cleared or answered Just wondering is all It should happen today. Link to comment Share on other sites More sharing options...
Administrator KaileeS CS Posted June 11 Administrator Share Posted June 11 Hello @topcat54, thank you for contacting us. The pieces on the sides are clear wedges to hold the book in place. From what I can see, everything looks like it was done correct when encapsulating your book! Please let us know if you need help with anything else. Thank you! Link to comment Share on other sites More sharing options...
topcat54 Posted June 12 Author Share Posted June 12 @cgcKaileeS CS Im not talking about the plastic holding the book. I'm talking about inbetween the 2 blue lines on the side of the case where its sealed. Link to comment Share on other sites More sharing options...
Administrator KaileeS CS Posted June 13 Administrator Share Posted June 13 Hi @topcat54, please forgive me, I am not fully sure what your concern is on this one. It does appear the book is in a well. Can you kindly clarify your concern a little further? Link to comment Share on other sites More sharing options...
topcat54 Posted June 13 Author Share Posted June 13 In the red circle the white area inside the circle. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted July 2 Administrator Share Posted July 2 @topcat54 These heat seals are considered normal for books and do not qualify as a mechanical error. While this does not happen for every book in the same manner, the book is still fully sealed in its inner well. Thanks for checking! Link to comment Share on other sites More sharing options...
