Has this happened to anyone else?
I sent a group of 20 books in for grading in February, marked as received on the 14th. On the 21st I was charged $683 for a submission that appeared to be, at least in part, a duplicate of my submission. After 3 calls to customer service with no refund, I finally called my credit card company and disputed the charge. A temporary refund was issued. After almost a month a refund was issued by CGC and the credit card company removed its temporary refund. Almost immediately, CGC charged me the $683 again and the bogus submission still is shown among my submissions. Now six weeks later and another call to customer service and I am still on the hook for $683. I can’t understand why this is taking so long to sort out. Every customer service rep I have spoken with has understood the problem and forwarded reports etc. yet the problem is still there. It’s been several days since my last contact with CGC and still no change. Anyone have a suggestion?
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