CGCRyan

CGC Cards thanks its submitters for being patient during website upgrades and continuing to send in high-caliber cards for best-in-class grading and ReHolder services.

CGC Cards submitters will soon enjoy a single, streamlined website and online submission form for all TCGs, sports cards and non-sports cards. As part of the website upgrades, we are also merging our TCG, sports card and non-sports card Chat Boards. The combination will occur on Monday, September 11, and the Chat Boards will be temporarily unavailable during the upgrade.

We apologize for any inconvenience during the upgrade period. For any questions about the CGC Cards system updates and any submissions made during this time, please contact CGC Cards Customer Service at Service@CGCcards.com or (+1) 855-GRADE10.

Please see the announcement in the link below.  Deadlines have also been extended. See below.

https://www.csgcards.com/news/article/12052/ 

There will be a temporary freeze on slot requests and score correction requests beginning at 10 a.m. EST on December 1, 2023.

The deadline to update your CGC Cards Registry sets to be considered for awards is 10 a.m. EST on December 29, 2023.

Awards will be announced in January 2024.

The Certified Collectibles Group® (CCG®) is closing its Sarasota, Florida, headquarters on Tuesday, August 29, at 3:00 p.m. EDT, in advance of Hurricane Idalia. During this time, Customer Service phone lines will be closed, starting at 2:30 p.m. EDT on August 29, and email responses will be delayed.

Currently, we expect to reopen at 8:00 a.m. EDT on Thursday, August 31. For further updates, please visit NGCcoin.com, PMGnotes.com, CGCcomics.com, CGCcards.com or any of the CCG company websites.

All collectibles are secured. The CCG companies are headquartered in modern buildings that are built to withstand hurricanes. The offices are located about 9 miles inland from the Gulf of Mexico (east of Interstate 75) and are not in a flood zone. The buildings also have large, secure vaults to protect collectibles that are monitored 24/7.

Visit cgccards.com for the latest updates and information.

On 8/25/2023 at 7:44 PM, finitefinds said:

I received a re-holder order back on Monday, but the order still shows as Quality Control / Finalized status.  The cards are not in the pop report and the certification numbers can't be verified. 

Basketball 1996 Topps 138 Kobe Bryant (Cert #1010775003)
Golf 2001 Upper Deck 1 Tiger Woods (Cert #1004091005)
Golf 2001 Upper Deck 1 Tiger Woods (Cert #1004091006)
Basketball 0000001992 Topps 362 Shaquille O'Neal (Cert #1001763005)
Basketball 2007 SP Rookie Edition 61 Kevin Durant (Cert #1005233008)
Baseball 1994 Upper Deck Fun Pack 170 Michael Jordan (Cert #1017371094)
Baseball 2014 Bowman Prospects BP109 Mookie Betts (Cert #1017573018)
Baseball 2008 Topps Allen & Ginter 72 Clayton Kershaw (Cert #1004809001)
Football 2011 Topps 350 Julio Jones (Cert #1008874066)
Basketball 1996 Collector's Choice 278 Ray Allen (Cert #1000747029)
 

I have sent your certification numbers to our CGC Population Report team to look into. Our web team is aware of the issues with our new internal system and the pop report and is working to resolve them. I will share any updates as I get them from the web team. We appreciate your patience and apologize for the inconvenience.

On 8/15/2023 at 1:55 AM, northkorea said:

You may need to pay for the extra thick holder (7.25mm), but I don’t know if they plan to still offer them under CGC.

Based upon a pt of thickness being 0.01% of an inch, 7.25mm would be about 285 pt in thickness.

There is no longer an add-on fee for the thick holders. Thick holders will be used if needed, but there is no additional charge for them.

On 8/3/2023 at 9:06 PM, foot2359 said:

If so, how do I do it.  While in the submission form it makes you toggle from tcg to sportscards, it wont let you add to same list

Thank you for reaching out to us. Soon, CGCcards.com will have just one online submission form for all TCGs, sports cards and non-sports cards. When the form is merged in the coming months, you will be able to submit a mixed bulk order that includes all cards graded by CGC Cards. Until then, there is still a submission form for TCGs and non-sports cards and a submission form for sports cards. For TCGs and non-sports cards, you can submit a mix of different types/games, with a 25-card minimum. For sports cards, you can submit a mix of sports card types, with a 25-card minimum.

On 8/3/2023 at 4:47 PM, Josh weld said:

Hello 

I sent my cards in well over a month ago when it was 7 seven day turnaround and got charged accordingly half way through it changed to 15 days and it went to grading in fine time not what was promised when I sent my cards in but fine now it’s been at quality check for over 2 and a half weeks it’s well over the 15 working days I called in and they said give it a extra week or two and basically got hung up on I’m just saying this is how you lose customers. “There is nothing that can be done give it a week or two” was the quote this two card order has now gone longer than other orders to PSA and becket I’ve done and is nowhere near being shipped back and  sorry for the vent but I bet a lot of people are having the same story. 

Sorry to hear about the delay with your submission. Can you send me a private message with your customer number and submission number so that I can look into what is holding it up? Thank you.

This Hank Aaron one was just graded and encapsulated 05/26/2023. Verify CSG Sports Card Certification | Look Up a CSG Certification Number | CSG (csgcards.com)

On 8/3/2023 at 10:01 AM, Barry Stiller said:

Does CGC grade 1964 and or 1971 baseball all star coins?

Thank you for reaching out. Yes, we will grade both the 1964 and 1971 Topps coins.

On 7/20/2023 at 6:02 PM, alphajames said:

I have a couple cards from Pacific that are embossed. In the late nineties, early 2000s, Pacific gave collectors the opportunity to have their cards embossed at shows. Does CGC grade these types of cards? Or would they be considered altered even though the actual card company did it?

On 7/19/2023 at 2:35 PM, Karl_Racki said:

Hs anyone submitted a thicker card to CSG?

Currently, CGC Cards accepts cards sized 2-5/8” x 3-3/4” (6.6cm x 9.5cm) or smaller. Cards may be up to 7.25mm thick.

We have eliminated the $5 thick holder add-on charge on all CGC Cards submissions.

This is our current CGC Cards pricing going forward without a CGC Cards paid membership:

With an Associate or Premium membership, you receive 10% off the above grading tier fees which would make Bulk $10.80, Economy $13.50, Express $45 and WalkThrough $135 per card. With an Elite membership, you receive 20% off grading tier fees which would make Bulk $9.60, Economy $12, Express $40 and WalkThrough $120 per card. 

Learn more about our CGC Cards memberships

Learn more about the new CGC Cards services and fees

Submitters can now choose “National On-site Grading” when filling out the CGC Cards online submission forms.

CGC Cards™ is thrilled to offer on-site grading at the 2023 National Sports Collectors Convention at the Donald E. Stephens Convention Center in Rosemont, Illinois, happening July 26-30, 2023. This is the first on-site grading event for the new CGC Cards, the hobby’s second-largest grading services for sports cards, TCGs and non-sports cards. With on-site grading, submitters get their cards graded and back by the end of the show, saving time and shipping fees.

Submitters are sure to be impressed by the affordable prices and fast turnaround times that CGC Cards is offering at The National. On-site grading, which includes ReHolder submissions, will be available Wednesday, July 26, through Saturday, July 29. WalkThrough submissions will still be accepted until Sunday, July 30, at 12:00 p.m. CDT. For more about what CGC Cards has planned for The National, go here.

 

Click images to enlarge.

 

On-site grading submissions are accepted on a first-come, first-served basis. CGC Cards expects extremely high demand and space is limited, so submitters are encouraged to submit at the start of the show. If on-site grading submissions need to be cut off early, submissions will still be accepted for grading at CGC Cards headquarters at the regular fees and turnaround times.

Meanwhile, the other divisions of Certified Guaranty Company® (CGC®) — CGC Comics™, CGC Video Games™ and CGC Home Video™ — will also be accepting drop-offs of regular submissions to be graded at the company’s Florida headquarters. Show drop-offs save on shipping fees one-way to CGC’s facility. For more information about submitting comics, video games and home video, go here.

CGC Cards will be at booth #2811 to accept your sports cards, TCGs and non-sports cards!

Services, fees and turnaround times for on-site grading at The National are as follows:

Grading Tier / Service	Fee	Turnaround Time
Economy Max Value: $1,000 per card	$20	End of Show
Express Max Value: $10,000 per card	$55	24 Hours
WalkThrough Max Value: Unlimited	$155	3 Hours
ReHolder Max Value: $10,000	$10	End of Show
High Value ReHolder Max Value: Unlimited	$25	End of Show
CrossOver	Based on Card Tier	Based on Card Tier

 

Paid memberships are no longer required to submit cards for grading! However, paid memberships receive discounted fees: 10% off grading fees for Associate and Premium memberships, and 20% off grading fees for Elite memberships. To join CGC Cards, click here. Memberships start at just $25 a year.

To learn more about CGC Cards and see its regular grading services and fees, go here.

Thank you for reaching out to us. Unfortunately, we are unable to grade Sportscasters cards at this time as they are too big for our largest holder. Currently, CGC Cards accepts cards that are sized 2 5/8" x 3 3/4" (6.6cm x 9.5cm) or smaller and up to 7.25mm thick. We are working on holders to accommodate larger and thicker card sizes and we hope to share that information with the hobby community soon.

On 7/12/2023 at 1:30 PM, Warner85 said:

Do you have an approximate timeline for this basic submission option? Is this happening actually soon or is this working on oversized holders soon? 

There is not a definite date announced yet, but the combined online submission form will be ready before the $5 reholder special is over in September.

CSG and CGC Trading Cards have merged to form CGC Cards. Here is the information:

Let's Go! CGC Cards Now Accepting Submissions | CGC

Right now, each would need to be 25 cards. Soon, we will have just one online submission form for all TCGs, sports cards and non-sports cards. When the form is merged in the coming months, you will be able to submit a mixed Bulk order that includes all cards graded by CGC Cards. Until then, there is still a submission form for TCGs/non-sports cards and a submission form for sports cards. For TCGs/non-sports cards, you can submit a mix of different types/games, with a 25-card minimum. For sports cards, you can submit a mix of different sports card types, with a 25-card minimum.

With the official launch of CGC Cards, enjoy more affordable pricing and the option to submit without a paid membership (but paid members get even lower prices on grading!).

On 7/8/2023 at 8:03 PM, KB! said:

Hey @CGCRyan, sorry, one more clarification.  For a bulk submission, can these be a mix of raw cards and crossovers?

Thank you!!

The Bulk service and 25-card minimum would only apply to raw cards.

On 7/7/2023 at 11:58 AM, Leiataua Dr. Jon said:

Sounds good.  Next week is aok too.  Enjoy the weekend!

 

I was told that you can submit the black/gold label CSG Gem Mint 10 cards for grade review under a regular grading tier. You would select the grading tier on the online submission form and submit those cards like a regular submission. Then you will need to include a note on the packing slip that you are requesting a grade review for the CSG Gem Mint 10 encapsulated cards for a possible cross as a CGC Cards Pristine 10 gold label. Also, affix a note to the CSG Gem Mint 10 encapsulated cards with a similar note requesting the grade review for a possible CGC Cards Pristine 10 grade. Putting a note on the packing slip as well as on the cards themselves, will ensure that the grade review is performed on those cards. The cards sent for grade review will be charged the applicable grading fees according to the grading tier you submitted them under.

On 7/5/2023 at 7:17 PM, Leiataua Dr. Jon said:

No worries and many thanks, Ryan.  Your customer service has been a lifesaver for me over the past year and a half.  I appreciate your follow up!

I appreciate your patience and apologize for the continued delay. As soon as I get a definitive answer, I will relay it to you.

On 7/4/2023 at 9:07 AM, Leiataua Dr. Jon said:

I understand that, but "Re-grade card" is not currently an option on the CSG Services & Fees landing page on the website.  What I don't want to have happen, is to pay for the regrading fee -which, for me, will be double the cost of the re-holder fee- and not have the cards re-evaluated for potential Gem Mint 10 to Pristine 10.  I do plan to re-holder all of my cards in the Black Label holders as well as have my Pristine 10's in the Green Label placed into the new Pristine 10 Holders.  

So, how do I go about ensuring that my order is processed correctly?  Is there someone I need to speak with about this or some other way for me to guarantee that this is done correctly?  I am doing monthly shows and selling online and don't have the energy, time, nor patience to deal with issues that go awry with my subs.  As always, I appreciate your insight, guidance, and feedback, Ryan.

Sorry for the delay. I have reached out to our graders to get the exact protocol for submitting your Gem Mint 10 card to be reviewed for a possible bump to the CGC Cards Pristine 10 grade. Our offices have been closed yesterday and today for the Independence Day holiday, but I will follow up with them first thing tomorrow when our offices re-open to get the correct information for you as I want to make sure the process is as smooth as possible for you.

On 6/30/2023 at 12:12 PM, KB! said:

Hey @CGCRyan, wondering if you had any insight on a couple of questions:

1. Once the merger is complete, can customers make up a 25-card bulk order with a combination of sports and non-sports/TCG cards (ie. 20 sports and 5 TCG)?

2. In at least two interviews, I've seen VP Matt Quinn state that current CGC cards graded 9 Mint with subgrades of "mint mint plus plus" (ie. 9 9 9.5/10 9.5/10) would qualify for a 9.5 Mint + reholder. Would this also apply to reholders for green label CSG with subgrades of "mint mint plus plus?"  For instance, a card with these types of subgrades...

Thank you!!

Thank you for reaching out to us. To answer your questions:

1. With CGC Cards, you will be able to mix your Bulk submissions to include a combination of sports cards, non-sports cards and trading cards.

2. Any Mint 9 (green label or black label CSG) will be a Mint 9 if you send it in for reholder. If you would like to have the card reviewed for a possible grade bump, it would go through the regular submission process and be charged a regular grading fee.

Your membership and all added benefits such as grading credits and grading discounts will still be applicable on all CGC Cards submissions during the term of your membership. While you will not need a paid membership to submit with CGC Cards only a free account, there will be exclusive benefits to having a paid membership with CGC Cards that will be announced soon.