Bosco685

Shin, Do you have a link to the other thread? http://boards.collectors-society.com/ubbthreads.php?ubb=showflat&Board=80&Number=3319281&Searchpage=1&Main=108883&Words=&topic=0&Search=true#Post3319281 Right here, which I condensed since a refund was issued and because Shin summarized it here just fine. Next?

And here comes the voice of reason to back his fellow seller. More power to you Joey. Remember, it was YOU giving out that advice what was appropriate to post on the boards, not me. I was trying to cool off a situation between two board members that I had no idea had much more history than realized. Anything else?

Rich, that is your right, and honestly, I am perfectly okay with this as the feeling is mutual now. Finally. We agree on something. However you want to state this, that is fine. I would have looked that case over completely and pointed out there is something on the bottom that is going to look odd. It occurred at CGC. Lesson learned for us both!

Rich, that is your right, and honestly, I am perfectly okay with this as the feeling is mutual now.

Honestly Shin, I think that would have been a HUGE help. But when I am told by a representative of CGC they do not use any bonding material on the bottom of the cases, and even is kind enough to ask that I send it in immediately, the perception established is reality created. Looking back, if I had sent the same exact photo to CGC, I would have hoped someone would clarify correctly there is some bonding material used on the cases, and not just pressure-sealing the two outer shells together.

Okay, sorry about that. So, following your summary: 1) Correct, and I thought Rich was nice for doing that, and since he said if you can pay immediately I'll get it shipped out today, I did. I always shoot to pay if not the same day, the very next day. 2) Correct, book doesn't ship the same day as expected, nor does it show up within the week as was expected. 3) This is where your summary can be slightly misleading because of the situation, not because you mean to. I get the book, and notice this large buildup of glue at the bottom of the case that looks like someone unprofessionally did some work on this. Between the delay in shipping, the sellers PM that "you tell ME how in the world it didn't hit 9.8" and yet I can clearly see a big flaw at the bottom of this book, and then seeing this large buildup of glue across the bottom of the case, and unfortunately never dealing with Rich before, how does that appear? Think about it for a moment. 4) I do not want the book for a good reason - this initially appeared tampered with, and especially after I called CGC and spoke directly with Gemma who made it clear they do not glue the cases. She even highly recommended sending it in immediately so they could see this as well. And the day before I had sent a note to Rich pointing out what I found, he reads it, and not realizing how it can be perceived by a buyer, doesn't respond. I'll even go as far as to say Rich meant no harm in doing that, but to a buyer after what I am seeing it totally sends the wrong signals. 5) Not sure how this magic month makes good customer service valid other than it is a board rule to be put on the probation list - not to do what is right! But the book arrives yesterday morning (thanks for catching the small date error - was a little bothered by this situation). 6) I check with Rich if he received it, and he states when he gets home from work he will look at it and get back to me. Again, Rich didn't mean to send the wrong signals, but I am already concerned and then the night goes by, he is on the board, but no PM. If you are going to tell a buyer that has concerns you will get back to them that night, 30 days means nothing in this discussion. So then the next morning I see he is on, and I send a PM asking what he thought. No response. As a seller, I make it a point if there is an issue with an order, I turn communications around fast to show I am taking a situation serious. So with that perception of customer service and the concerns of this situation, that is what made me bring this forward to ensure this gets resolved. If timely responses were sent after seeing such concern, do you think it would have gone this far. Now as far as asking a bunch of sellers to totally sympathize with a buyer, let's be real. That is not going to happen 100%. But in 2 years amassing an extensive collection of encased books either through purchases or direct submissions, I've never seen anything like I did on the bottom of that case. Never! Sure, the periodic dirty internal case shell, the rub marks on the inside, and maybe even a super-rare book holder plastic frame encased across the cover instead of to the side. Now Rich did the right thing later this afternoon and got back with me, explained this is a very common error from CGC, and promised to send a refund tonight. That brief and effective communication would have cut out a lot of concern quickly. At least he did this now.

Thanks for the summary, but your personal opinion is just that, and not the buyer experience. I'll be back in a moment to explain further.

I started posting in the other thread, and then someone sent a PM stating I should be posting in this thread. What's the difference the two as this one at least has the statement from Arch that it is to discuss things outside the actual Probation List thread, but then there is the "Keep the other threads clean" thread.

It is dufus I caught Greggy's attention. It is a good day!

Rich has contacted me that the glue-looking substance is something to do with the encasement process, and common. I've never run across this, but I am going to assume this comes from years of experience. I should expect a refund tomorrow.

I appreciate the kind advice. But including having to return a book to the overall experience, "ease up" was not at the top of my list. Someone that cares about customer service moves fast to show they care. Let's see how that rings true in this situation.

Bosco - I don't think you have anything to worry about in regards to getting your refund. Rich Henn is a stand-up guy, and I've had plenty of transactions with him without any problems. Not all people spend every waking moment in front of a computer, you know Appreciate you saying that Michael, but he has been off and on the forum today a number of times, and not once followed up immediately like I would expect from a "stand-up guy." We'll see.

So what is the sales forum stance that if a seller accepts a return of a book, owes a refund, but doesn't end up providing that refund, do they go on the Probation List after a certain amount of days? Or, is this one of those situations where we have not run across this yet from past sales?

I thought the same exact thing, but then when I looked closely with a flashlight it appears to be a thick bead of glue. I've never seen that before. Could they be doing this at shows if the cases are not sealing correctly and the home office isn't aware?

$65 shipped, Gav, which was a deal, although an amazing sale took place recently where another 9.6 sold for only $56. Very uncommon for this book.

Situation summarized in the Probation Discussion Thread so as not to bog down this thread. UPDATE: refund received late last night!

It's making a lot of sense to go this route. And I didn't even think of some of the more racey underground covers - those can go a little too far for the younger members on here.

That second point is something a few of us were PMing each other about today if Playboys are going to be sold on the forum regularly. There is the chance for the need to create an ADULTS ONLY section, with a disclaimer that if you are making purchases in that thread, you are validating legal age to do so. I can see this getting tricky since someone was already caught lying about their age to stay on the board.

+ 1 It looked real enough, and that is all it takes to egg someone on. Thanks Count for taking it down. I'm sure everyone realizes you meant no harm.

A Strange Adventures 180 CGC 7.5 is a fantastic site to see. Way to go Charlie!

2002 FlyingDonut, gman, ArAich, greggy, fingfangfoom, Chromium 2003 Scrooge, Earl 2004 xsmanx, JordanScott, Stronguy, namisgr,Currin Comics 2005 kingofrulers, Crows, Cryptkeeper59 2006 joeypost, nepatkm, lookwhoitis 2007 BlowUpTheMoon, MacMan, Count, blue808, Mr. Diggler, trmoore54, cheetah, bosco685 2008 Comicopolis, Boozad, Nmtg9,Dollarbill, PEP, Black Lantern 2009 slym2none, ashsaytr

I know where you got those, and it was for a good cause. Well deserved!

HOLY! You're right Slym. http://www.urbandictionary.com/define.php?term=Falcon%20Punch The act of intentionally punching a pregnant female in the stomach, so as to cause miscarriage. Shouting the phrase "Falcon PUNCH!" is optional. That is not cool!

Wow! Although it is a probation list, wow do I like that format. So easy to read and see how many times someone has been on. Nicely done Count!

Now that changes things as if a buyer states afterwards they are not going to pay after posting a then the seller has every right to want to utilize the Probation List to resolve the issue. It may only end in a no sale, but at least it warns other sellers what occurred.