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dbcn
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Posts posted by dbcn
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On 4/11/2024 at 2:49 PM, manetteska said:
Perhaps I'm in the minority but a customer should not have to jump through hoops due to a company's neglect.
The expectation should be receiving a quality (or non-damaged) product -- not lining up vacations, contacting customer service, contacting them again when you're back home, because if something does happen the company doesn't stand behind it's product for longer than 2 weeks.
So... CGC should just know when you're on vacation?
tbh I don't think it's too much - it literally takes 10m to txt them that you won't be around to sign for a package - I'd much rather do that than take the chance that the FedEx guy gives up after 2 attempts and throws the SS book you've spent 6 months waiting for in a bush by your door.
In an ideal world: CGC would make a check box on your account that you could enable/disable the ship hold as needed - then it wouldn't take any time at all...
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@Joel0109 I have had quite a few ME's sent back to CGC for reholdering - once I get the package, it usually takes < 5m to open it and spot the flaws (which begs the question how good the QC is...) so two weeks seems perfectly reasonable.
For next time - if you know you're not going to be around to sign for the package, you can get in touch with CGC's customer support & put a Ship Hold on your account - then CGC just keeps the shipments till you reach out and cancel the ship hold, the books get shipped and you are around to pick them up, and then the 2 weeks starts when you receive the books.
I've done several ship holds when I know books are coming and I'm on vacation or whatever, works like a charm. Texting is better though - I sent and email for a ship hold a few weeks back and CGC didn't see it till a few days later and the book had already shipped out.
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On 4/10/2024 at 9:34 PM, John R said:
Spider-Man #4 - Todd McFarlane Cover/Art — VF- — $1.00
Spider-Man #6 - Todd McFarlane Cover/Art — NM- — $1.00
Spider-Man #7 - Todd McFarlane Cover/Art — NM — $1.75
Spider-Man #9 - Todd McFarlane Cover/Art — VF/NM — $1.25
Spider-Man #10 - Todd McFarlane Cover/Art — NM — $1.50
Spider-Man #11 - Todd McFarlane Cover/Art — NM- — $1.50
Spider-Man #12 - Todd McFarlane Cover/Art — NM- — $1.50thx!
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On 4/9/2024 at 8:23 PM, John R said:
New Mutants #41 (Slight curve at bottom due to improper storage) - Barry Windsor-Smith Cover — VF/NM — $1.00
New Mutants #41 (Slight curve at bottom due to improper storage) - Barry Windsor-Smith Cover — VF/NM — $1.00
New Mutants #41 (Slight curve at bottom due to improper storage) - Barry Windsor-Smith Cover — VF/NM — $1.00
New Mutants #41 (Slight curve at bottom due to improper storage) - Barry Windsor-Smith Cover — VF/NM — $1.00
New Mutants #41 (Slight curve at bottom due to improper storage) - Barry Windsor-Smith Cover — VF/NM — $1.00
New Mutants #41 (Slight curve at bottom due to improper storage) - Barry Windsor-Smith Cover — VF/NM — $1.00
New Mutants #41 (Slight curve at bottom due to improper storage) - Barry Windsor-Smith Cover — VF/NM — $1.00
New Mutants #41 (Slight curve at bottom due to improper storage) - Barry Windsor-Smith Cover — VF/NM — $1.00
New Mutants #41 (Slight curve at bottom due to improper storage) - Barry Windsor-Smith Cover — VF/NM — $1.00or 2 for $1.60
Take 2
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On 4/9/2024 at 8:15 PM, John R said:
New Mutants #23 (Slight curve at bottom due to improper storage) - Bill Sienkiewicz Cover/Art — VF/NM — $1.00
New Mutants #23 (Slight curve at bottom due to improper storage) - Bill Sienkiewicz Cover/Art — VF/NM — $1.00
New Mutants #23 (Slight curve at bottom due to improper storage) - Bill Sienkiewicz Cover/Art — VF/NM — $1.00or 2 for $1.60
Take 1
On 4/9/2024 at 8:16 PM, John R said:New Mutants #30 - Newsstand (Slight curve at bottom due to improper storage) - Bill Sienkiewicz Cover/Art — NM- — $1.00
New Mutants #30 - Newsstand (Slight curve at bottom due to improper storage) - Bill Sienkiewicz Cover/Art — NM- — $1.00
New Mutants #30 - Newsstand (Slight curve at bottom due to improper storage) - Bill Sienkiewicz Cover/Art — NM- — $1.00
New Mutants #30 - Newsstand (Slight curve at bottom due to improper storage) - Bill Sienkiewicz Cover/Art — NM- — $1.00
New Mutants #30 - Newsstand (Slight curve at bottom due to improper storage) - Bill Sienkiewicz Cover/Art — NM- — $1.00
New Mutants #30 - Newsstand (Slight curve at bottom due to improper storage) - Bill Sienkiewicz Cover/Art — NM- — $1.00
New Mutants #30 - Newsstand (Slight curve at bottom due to improper storage) - Bill Sienkiewicz Cover/Art — NM- — $1.00or 2 for $1.60
Take 2
On 4/9/2024 at 8:16 PM, John R said: -
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- ganni and littledoom
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I don't see any facilitators having this show in the CGC drop down, but looks like a pretty decent celeb line up:
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On 3/21/2024 at 12:43 PM, CGC Mike said:
Does this work for you now?
That works perfectly! thank you @CGC Mike - did not expect that to just be a setting!
Not only does it take you to the last page, it takes you to the last post!
much appreciated & hope the other forumites agree with that link strategy...
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This is pretty minor: but it would be great to have the thread links in the Unread Content page link to the most recent post in that thread, rather than the first - presumably if you're seeing the post pop up in the Unread Content page, it's the most recent post you want to read, not the first.
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On 3/20/2024 at 7:50 PM, frank4713 said:
Either way, they were very professional in their response and are graciously owning up to the situation. Apparently there might be another Hamill signing later this year, so they said I can send this one back and they'll get another one of the same comic to have him redo for me
This is 100% the correct response - kudos to Official Pix, that is great customer service 👍
hope the follow up signing works out for you!
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On 3/20/2024 at 6:07 PM, DELTA 62 said:
they tend to put those notes right on the item
That seems beyond unprofessional - Official Pix should 💯 know better.
@frank4713 if you don’t mind, can you follow up on this thread (or the one in restoration) after you hear back? If thats SOP for Official Pix I wont risk sending them any more books - yikes.
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True @austinhg - if they completely differentiate the label that might be a deal breaker - New ORANGE LABEL!! - but if they add a comment on the yellow label that is simple and clear: 'JSA Verified Signature' that's probably going to get them a ton of books submitted.
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I think you're living all of our worst fears @frank4713 - that is awful.
I'd reach out to Official Pix first (in writing) and see if they can provide an explanation - tape residue doesn't just randomly show up - I wonder if something happened when they cracked the slab? Did you have the book pressed after the signing?
I'm not too familiar with what a good press can really do, but removing tape residue sounds to me more like restoration than something that would come out with a press - and if it is restoration, you might end up with a qualified green/yellow label in the end (which, given the green cover, might not look toooo bad...? but certainly not the 9.8 yellow slab you were hoping for) You might ask about the residue in /r/comicbookpressing on reddit or the CGC board thread.
so sorry to see this happen - his sig is also a huge chunk of money, and I don't think he does signings too often, so ugh all of that just makes it that much worse.
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Why do I only have two weeks to ship back CGC's mistake?
in Comics General
Posted
100%
Ah sorry I thought we were talking about delivery issues - I can whole heartedly get behind the QC ranting though - debris, misprinted labels, scratches, cracks - I was returning a little less than half ~45% of the books I received over the last year for MEs - which is why I don't mind the 2 weeks - usually I spot the issues with 30s of opening the box, and usually get them turned around & sent back in a day.
Plenty of QC ranting over in