Sorry Andy but that's a major oversight.
At the risk of being unpopular..
Joey does his job well but his communication skills are seriously flawed IMO. He never lets you know what was done with each individual book and never contacts you unless you contact him first.
Tony Stark from Comics in a flash - absolutely awesome. A fantastic communicator that kept in touch with me constantly. I never had any issues with how much anything was going to cost like I did with Joey.
Joey even ignored all my paperwork that I sent in specifying some books to be fast tracked etc. All my books were submitted under the modern tier.
At every stage (when books were pressed, when they were sent to CGC, when they were posted) Tony sent me a message. I was never left wondering.
Joey might be suited to some but he isn't the messiah and there are other options out there.
Just my humble opinion.
i can understand what you are saying. sometimes you do have to stay in constant contact with joey for things to be done the way you want them. But you have to understand how many books and customers he has. andy, by himself, gave joey over 100 books. thats one guy. a lot of people use his services every week. You may receive better communication with other people, but, even though joey doesn't talk much, i trust him completely. he could mail in submissions like other but he takes time out of his already busy schedule to drive books to cgc to personally hand them submissions. he did forget to check the prescreen box, very understandable. like i said previously, he probably tried to make it up to andy, i dont know but i wouldnt throw it past him.