That CGC maintains this forum suggests they're aware of the value, not to mention risk, of having a channel for direct user feedback. In both my professional and personal experience, forums like this attract some of the most diehard, opinionated, and supportive users. Speaking as a games industry professional, our forums provide us real value, not to mention a fun place for those diehards to interact with one another. More than anything, we know what our players do and don't like about our products. It's our burden to not only consume and utilize that feedback, but to respond to it.
In my world, nothing chaffs players more than unresponsive, non-communicative developers and designers. On the flip side, nothing pleases players more than developers and designers who engage with the community. Through direct engagement, companies can build extraordinary trust and commitment from customers.
Hence the value, and the risk, of a place like this.
Wouldn't it be nice if someone just dropped in to say, "We hear you, folks. We'll be back with a proper statement as soon we can."?