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Brittany M.

Administrator
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Posts posted by Brittany M.

  1. In the Dealer portal I do not follow the logic of having

     

    Dealer Portal

    My Submissions

    Logout

     

    On the right side under order information you provide the form links.

     

    If I click Dealer portal I see my submitted invoices.

     

    If I go into My Submissions I see a status button and the forms

     

    Not sure why both of these are necessary since I think the My Submissions link is redundant.

     

    Bob

     

     

    Eventually everything will be found under "My Submissions" but we want to make that transition smooth....so until all the back-end programming is completed we don't want to get rid of the dealer portal.

  2. Just tried out the form. I like it overall, very smooth and the automation is great.

     

    Some feedback:

    1) My membership discount was not applied during checkout. Are there plans to fix this going forward? I can't see a lot of folks using the new form if their discount won't be applied.

    2) Would it be possible to add an option for Signature Series to the online form for those who work with facilitators and want to submit books on their own CGC account? It's been said that the reason Signature Series form were taken offline is because people had a hard time filling them out. It would seem that the automation built into this new form should eliminate that.

     

    This feedback is so valuable! Thank you. If you go in now and try again you should see your discount applied. I think it was being glitchy. That has been fixed.

     

    We have plans to incorporate Signature Series a little further down the line.

     

    Thank you again for taking the time to provide feedback. We really appreciate it.

  3. CGC has launched a new online submission form that utilizes the latest technology to provide a faster and easier submission process for its customers. In addition, the new form makes CGC's internal processes more efficient, which is expected to result in quicker turnaround times.

     

    Most notably, the new form allows submitters to simply list their collectibles regardless of the desired grading tier or service so that they no longer have to fill out multiple forms. The form supports submissions to both CGC and CCS, as well as comics, magazines, lobby cards and concert posters.

     

    The form is initially available as a beta version for testing, but it is fully functional and may be used to submit to CGC and/or CCS. We encourage submitters to try the form and share their feedback with CGC. It is our goal to use this feedback to make further refinements and deliver the best possible submission experience. In the meantime, the old online submission form continues to be available.

     

    Try the new CGC / CCS Online Submission Form at www.cgccomics.com/orderform

     

  4. Hey Guys,

    I'd love to address a few of the comments I have read.

    CGC has been on Facebook before but we are revving it up and becoming more active. If It wasn't clear in my original post, allow me to make it more clear now. We are looking to engage more with collectors and customers across the board, and with so many big time collectors active on the boards, we were hoping to redirect some of that traffic to our page. We would like to be more interactive with you all, whether it be at shows, through customer service calls, or through social media. Interesting discussions take place on the boards all the time, and we are hoping that we can get some of those discussions going on our page. If you have direct questions, concerns or anything, I am open to discuss them with you any time you'd like. Feel free to give me a call at: 1-877-662-6642 ext 250.

  5. Hey Fellow Comic Collectors and Dealers,

     

    CGC is now on Facebook and we are doing big things in Social Media. We would love for everyone that is on the boards to bring their knowledge, passion, and intensity for comics over to our Facebook page. We are monitoring it all the time and will answer questions and interact with posts you make. We want to know what you are thinking, pictures of new books you received, we want to be involved with what is going on with the largest group of collectors in the industry. Come follow our page and we really look forward to seeing what you will all bring to the table.

     

    https://www.facebook.com/CGCcomics