Brittany M.

11 minutes ago, rob_react said:

You may not have said there was no issue (although- see below, you kinda did), the issue has been ignored by CGC for months. It's been reported as an issue in Chrome since at least December 29, 2016. I've been positing here in this feedback thread (humorously!) every few weeks since December because it's been broken. It became an issue in Firefox just recently (as I've mentioned- with the release of Firefox 52).

My frustration (and I am now frustrated) is that there was radio silence here in the feedback thread for months and then when I emailed about it to jump-start the conversation you were still skeptical that there was an issue- saying "the Windows touch laptop issue you are claiming to have solved isn't actually correct as our IT department all use those and the form still works."  

You've now got the information you need and hopefully it will get fixed. 

Thanks!

 

Once again Rob,

The issue you presented was the touch screen windows laptop, coupled with Firefox.  Also if you need to get in touch with us directly, the chat boards are the not the best way to do it, contacting us directly is.  I will certainly be more careful about checking these posts, but we go to many conventions and process thousands of books daily, so we aren't able to always be on top of the threads on the boards as you are able to. 

We so appreciate your humorous threads and your insight into the issue.  I'd like to thank you AGAIN for bringing it to attention, and apologize for the frustration you must certainly feel, to not be able to place an order on your laptop through firefox.

Thanks to you, we certainly do have the tools to get this solved!

Also, please refrain from posting emails on the boards, as there is a legal disclaimer in my email against that.

Have an excellent weekend!!!

10 minutes ago, rob_react said:

It's true, after a little back and forth, we came to an understanding that there actually is an issue 

I never said said there was not an issue Rob.  I acknowledge that we have used those devices and it has worked.  I believe the issue that you have brought to the table is that device coupled with firefox has presented the issue in question, which I have sent to the programmers and solution is being worked out.  It was unfair to make it seem as if I cast off your concern when you sent the email, when I actually tried to help you place an order if you were having difficulty and running into this issue.

6 minutes ago, rob_react said:

Sigh, I emailed CGC about this and got a "it works on our machine" in response. 

So I did a screencast illustrating the issue and the cause (which is precisely what I said it was.)  Watch these from top to bottom. 

 

Hi!  Brittany from CGC here!  I'd like to touch on this and explain that I thanked him for his insight into this issue, and also forwarded this issue to our programmers to have it looked at.  I also said that we appreciated your help with identifying why this error is happening.

Excelsior Collectibles will be set up next to Stan Lee to taking in all CGC Signature Series submissions for Stan Lee.

20 hours ago, Architecht said:

@Brittany M. Have you tried this yet?

@Architecht this is my favorite feature!

4 hours ago, telerites said:

it's really not hard to see the error.   A couple just back that was part of a larger submission.  No complaints on the grades - just on which slabs they are on 

I don't submit a lot and this was my first in a couple of years.  Normally, CGC suggests sending back on the next submission.  Hopefully, not only does CGC fix the error but also the shipping/insurance costs both ways.

 

 

Hi There!  You can mail your books back to my attention, we can get those fixed for you asap and refund your shipping.  Please email me directly and I will send you a reholder form:

bmcmanus@cgccomics.com

10 minutes ago, thetotem said:

If the email went to the @tcmsnet account I haven't used that account or had that service provider in over a decade so I've received no email. 

See the merging request at the top of the page, and put your request in.

1 hour ago, Iceman3991 said:

My stuff did not transfer (Iceman399 became Iceman3991).

Thanks

Iceman, see the merging request at the top of the page and submit your request for us to fix manually.

8 minutes ago, Ares said:

Arch said sig will come back but not yet,

its on the to do list.

Arch is working on it....

3 minutes ago, meeklo said:

I believe this has to do with your email.

 

This site uses the email account associated with the CGC, not with the Collector's Society Message Board.

 

You have to create a new CGC account with the email associated with the old message board and you should see "MagnusX" automatically when coming to the board.

 

I believe this is correct...

this is correct!

4 minutes ago, thetotem said:

I guess I should add I'd like to use my topofthetotem username so please merge. Thanks!

If you go to your account, you should be able to do this.

We are working on the profile/cover photo issue now.

Older pages will continue to migrate over to these boards over the next few days....

ummm..where do I direct questions,issues?

You can direct your questions to me, and I will do my best to help you throughout the process: bmcmanus@cgccomics.com

No more photo-bucket?

you will be able to add images directly to your posts, without having to upload them to photobucket.

CGC is upgrading its Chat Boards in early February with new software that will make it easier to post, add pictures and--best of all--use the CGC Chat Boards on your smartphones!

The CGC Chat Boards upgrade will begin at 11:00am EST on Monday, February 6, and is expected to be done by 11:00am EST on Wednesday, February 8.

All posts, threads and private messages created before 11:00 EST on 2/6 will be migrated to the new CGC Chat Boards. As you might imagine, there are A LOT of posts to migrate! To ensure that everything is migrated without issue, you will NOT be able to send private messages or post in existing threads until the upgrade is done. We'll create a "temporary" section on the old chat boards where you can post while the upgrade is in progress, but these posts will NOT be migrated to the new Boards.

We recommend closing all Buy, Sell, Trade posts before 11:00am EST on Monday, February 6.

The upgraded CGC Chat Boards will be located on CGCcomics.com instead of Collectors-Society.com, and you'll now be able to login with your CGC Collectors Society account instead of your old Chat Boards account. If you don't have a free (or paid) CGC Collectors Society account, you will receive an email to activate a free CGC Collectors Society account. All of your old posts and private messages will be preserved under this new account.

Dear Valued CGC Customers,

As many of you know, CGC turnaround times reached a point where some submission tiers were a number of months behind our target turnaround times. While this is indicative of CGC’s growth—2016 was a record-breaking year for submissions—we understand that slow turnaround times are a major source of frustration for our submitters.

With this in mind, CGC took significant steps over the last year to bring turnaround times back down to an acceptable level. We increased the size of our staff by nearly 20%, with key additions to every department in the company. We developed a new online submission form that not only simplifies your submission process, but also creates meaningful operational efficiencies for CGC. Our grading, operations and customer service teams worked late and over many weekends to close the gap between where our turnaround times were and where they needed to be. At the same time, we took great care to ensure that CGC maintained its commitment to accuracy, consistency and integrity.

We are pleased to report that as a result of these efforts, the turnaround times for all CGC grading tiers are now operating on time. The tier that was most affected by slower turnaround times – Modern – currently takes less than a quarter of the time it took just six months ago.

We would like to thank you for your patience as we worked to reduce our turnaround times. Expert certification is not something that can be rushed, but we are now better equipped than ever to grade and authenticate your comic books, magazines, concert posters and lobby cards in a timely manner. We hope that you will continue to support CGC as we provide our services to the hobby that we care so much about.

Sincerely,

The CGC Team

Below are CGC's current turnaround times.  Click HERE to start your submission today!

Modern: 20 Business Days

Modern Fast Track: 10 Business Days

Economy: 26 Business Days

Economy Fast Track: 12 Business Days

Value: 26 Business Days

Value Fast Track: 12 Business Days

Pre-screen: 30 Business Days

Standard: 9 Business Days

Express: 4 Business Days

WalkThru: Same Day

Noticed a couple things in the Pedigree field. I see a few pedigree collections in the field that are no longer recognized by CGC (Circle 8, Edenwald, Mile High II, Sherwood, Toledo, and maybe some others).

 

And I couldn't find Davis Crippen “D” Copy on the list.

Great feedback. Thank you!

is there a reason why I am being charged for shipping (at least on the printout) for Fedex Shipping if I am using my account?

 

I asked the same question up above. No response so far.

This is getting fixed. I answered earlier that we are fixing it. It is still being tested.

Just entered a sub and found something peculiar. I was adding a bunch of Value Tier Fast Track. Every time I would add one to the cart the price would drop. I didn't catch it until the end but by the time I was done the price showing (one the order entry screen) was something like $28.54 (or some thereabouts). The price in the cart was fine, it was just on the OE screen.

 

Also, when the packing slip is generate the books that were entered appear in a random order. I sometimes group several people's books onto one order (the first 10 belong to person X, the next 5 are person Y, etc.) and this completely messes this up.

 

the random order of the books has been fixed.

Having a hard time entering my UPS account number, it calls for all numbers but my account number has letters in it, so I left out the letters, now it's calling for all 6 digits.

 

Your UPS account must be on file with CGC for it to be accepted. You can call us and we will add it to your account, and then it will auto populate on the form.

The beta form is completely screwed up this morning. It will not take any input without clicking and holding the mouse button while typing. Even when you get your info entered it fails to do database lookups so by the time you get to Issue Date you're dead in the water.

 

Using Chrome 55.0.2

Logged out-logged in, restarted computer... same results.

Have you attempted to clear your cached pages? If you hit CTRL H you can clear your cookies and cached pages. This usually helps. I'm trying to recreate what you are describing, but it is working okay for me. Please feel free to call me and perhaps we can work through it together over the phone? 941-360-3991 ext 250

Slightly OT but I'd recommend adding a column with tracking #'s once an order has shipped in the dealer portal when "view invoices" is clicked. I'd imagine this would save CGC countless calls/e-mails.

 

Best,

 

Greg

We are in the process of working on that now!

OMG yes, this is flippin' fantastic! Perfect timing for my next batch. Thank you!

 

 

 

Jerome

great to hear! thank you!

Just tried out the form. I like it overall, very smooth and the automation is great.

 

Some feedback:

1) My membership discount was not applied during checkout. Are there plans to fix this going forward? I can't see a lot of folks using the new form if their discount won't be applied.

2) Would it be possible to add an option for Signature Series to the online form for those who work with facilitators and want to submit books on their own CGC account? It's been said that the reason Signature Series form were taken offline is because people had a hard time filling them out. It would seem that the automation built into this new form should eliminate that.

 

This feedback is so valuable! Thank you. If you go in now and try again you should see your discount applied. I think it was being glitchy. That has been fixed.

 

We have plans to incorporate Signature Series a little further down the line.

 

Thank you again for taking the time to provide feedback. We really appreciate it.

The discount is now being applied.

 

One other thing I noticed - if you select ship under my self-insured FedEx account, a shipping charge for FedEx shipping is still being calculated during checkout. Perhaps this should be a separate option (rather than a subsection under the FedEx shipping option) with no cost so it calculates customer totals correctly?

 

Looking pretty good otherwise.

I'm going to look into this right now!