I had something similar happen that caused me to close my pull box at an LCS. I got back into collecting with the re-launch of Valiant in 2012. I hadn't been to my LCS in a few years but when I stopped by they had some of the newer Valiant stuff available but there were still some issues I had to buy which I did via eBay. The owner of the store ordered very few copies of Valiant which I believe prior to me opening the pull box was five copies of each title and two of those went to two pull boxes. Once I was caught up I started a pull box and told them I wanted everything Valiant. I was told no problem and for about 6 months everything was great. I stopped by every Wednesday at lunch, paid, and left with my books. After that a large amount of my comics started to come in damaged; rips, large amounts of spine dings, color breaking bends that went through the entire book, creases, etc. I told them about it and nobody seemed to care. I was told it was not them causing the damage that it was the distributor or the vendor. I was not getting any discount and was paying full cover price and was expected to buy the damaged comics. After three months of that I bought what was in my box and closed it and haven't been back since. I spent anywhere between $150 to $200 a month on comics and supplies and I got the shoulder shrug too when closing the box. When I explained that I like the comics without these issues because I get some signed and graded I was looked at like I was a trouble maker or wanting something for free even though many of the books had significant damage. I told them I would wait for the book if they wanted to send it back and get a new copy sent back and they didn't. I ended up moving to ordering from Midtown and have had only one issue in two years that they fixed immediately. The store is still open and I wish them the best. I think a large chunk of their income comes from card games and tabletop games and while comics are sold there, they just aren't the priority they used to be.