I'd like to get a response from CGC on this as well. I submitted what I feel is a clear 9.8 for an Uncanny Xmen 266. I even submitted this for a press just to ensure the comic was without any creases or bends after extensive analyzing every inch of the book in light. The comic came back today at a 9.6 White Pages with no grader notes(SHIPPED). I understand, the smallest things can remove it from being a 9.8, but without grader notes I am rather upset. I called and spoke with a Customer Service rep who told me they are not guaranteed, and there is nothing I can do but resubmit the comic. I'd like some clarification on how my comic was a 9.6, and not a 9.8. I've submitted hundreds of books to CGC, my friends have and my clients and I have never been more confident in a book being primed for a 9.8.
Customer Service stated they are going to look for the book before it ships and will call me(I am not holding my breath). I just do not agree with any books, when submitted for grading with a membership, not returning with small notes being so close to a 9.8.