I purchased a cgc graded comic in a recent auction at one of the big auction houses. I thought the scan showed a small crack so I called the day of the auction to inquire about it. The fellow was very nice. He pulled the book and inspected it, and assure me there was no crack. He said it must’ve been a glare in the scan.
Well, there is a small crack. It’s not a huge deal, but it’s there, and it was not disclosed. I sent a polite message just pointing out the discrepancy. Here’s the response (the 2nd part of the response is the reason for this post):
“The comic inside is what has value, the case can be changed at any point at any time by CGC. It is there to protect the comic within and the label above. Because cases crack all the time, as long as the crack isn’t large enough to change the label or comic within, CGC only charges a $15.00 fee (Hence our providing $15.00 worth of store credit) to reholder the book. (ReHolder $15 (for books under $50,000 FMV. Otherwise $25)
So, unless you’ve invented a way via osmosis to transfer the comic and/or label through that very, very, tiny, hairline crack, I think you’ll be good. Trust me, we crack and resubmit comics on a daily basis. (See Attached.) And if we thought the crack in the case was egregious we would certainly work something out with the buyer. Though in this instance, this is not the circumstance.”
Does anyone else think this is a bizarre response to a purchase of several thousand dollars?