Jaywalker0

3 hours ago, rsouxlja7 said:

I'm in premium

Hmm. Not saying there's any reason to think tiers matter, but wonder what would we find if we knew member tiers on subs that take unusually long vs relatively quick?

2 hours ago, rsouxlja7 said:

meanwhile my Express submission delivered 3/19 didn't hit received at CCS until 4/13 and hasn't changed tracking status since 

Mind me asking what membership tier you have? Like I upgraded from Prem to Elite beginning of year and I feel that I don't experience some of the really crazy waits that others do. Long yes, but not to "is it lost?" point. So wondered if tier might play any role at all in the FIFO sorting.

Feel for my fellow submitter's with your high $ books in unreasonable limbo.
My first ever Express submission moved at a surprising clip!

2x Express (w/CCS)

Delivered: 4/26
Received: 4/29
CCS Charged:  5/3
Received Back: 5/4  
CGC Charged: 5/11
SFG: 5/4
Grading/QC: 5/10
F/I/S: 5/11

11 minutes ago, X_Phile said:

I just assumed that they come in and since there are multiple graders they are distributed across the graders.

This is how I have always viewed it. It's like grocery store. You're milling about the store (received in box or checked in and waiting). But when it comes time to checkout (SFG) you queue up at one of any couple dozen registers (graders) with lines that move at uneven speeds due to order size in front of you and speed of cashier (grader). 

It is what it is ::shrug::

Now...what if that grader is sick? Or on vacay? Or quit/terminated? How long do their assigned lot wait before being reassigned to next available? If reassigned is it FIFO or is it middle/back of that new grader's pre-existing queue?

57 minutes ago, kcma said:

Wow-- 16,000+ posts in this thread.

I have a $5000 comic I'm thinking of sending in for the "WalkThrough" service. Given the delays and frustration I'm see here-- should I wait until CGC has a better control of all the demand?

 

TBF this thread started in like 2011 or 12. Somewhere around there. 

As to submitting your walkthru book? All up to you, but it's kind of like wait now thru CGC or wait on own with no ptogress being made on your book at all. And don't forget, even though they are really backed up now, Cons will start up again and even in normal times, the SS signings and con submissions would throw everything out of whack too. 

3 hours ago, ADAMANTIUM said:

So what is the estimated tat for value fast track?

 

No clue, but pretty curious too because I submitted a Value sub and TAT made me opt for fast track, first time ever. 

Unfortunately, it was delivered like 3/30 and still not checked in. 

5 hours ago, ectocooler said:

 

Too true! When books are done, I print the sub list with grades to PDF and edit the grader notes into white space so I have record of flaws. One mid level Value batch, all 5.0-7.5 grades, even just 5 books, had such extensive notes, they wouldnt fit into whitespace and I had to add a blank page to original PDF printout. Very anal retentive and very appreciated. 

5 hours ago, Chazgee said:

More info is always better.

Absolutely, I ain't complaining at all. It's nice to see because it adjusts future expectations knowing what's on a checklist for each 9.x tier. 

23 minutes ago, Aarrow108 said:

Received almost a paragraph of Graders Notes for each of my books, 

I think I "know" that dude. There's a grader who supplies notes on everything 9.4 and below (sometimes 9.6 too). And if book is rough/low grade, it's every sin, not just the top 2 or 3 problems.

20 minutes ago, onlyweaknesskryptonite said:

They are here, you just have to visit the card threads.. Four threads in the last three days have been poofed or locked. 

I think the card situation is way, way worse than comics division, so makes sense. After all, comics has been running for 20 years, thru cons and what not. So more staff and experience, while card grading division just launched with like 2 guys a year ago. 

Today's my Friday AND a completion in my subs, my cup overfloweth!
8x modern (no addl svcs)

Delivered: 2/1
Rcvd: 2/22
Charged: 3/23
SFG: 4/21
Grading/QC: 4/26
F/I/S: 4/29

38 minutes ago, greggy said:

Ah maaaaaan

I'm always calculating my expected rcvd dates and such based on how far along your "Evergreen ship" of subs is in processing, LOL

Just now, greggy said:

Were these the last of that big, hundreds of books order(s) you put through?

46 minutes ago, ADAMANTIUM said:

technically it IS possible, as you're supposed to write "fast-track" on the outside of the shipping box, so that it is "supposed to" be opened quicker....

Or you can be like me and opt for Fast Track on a recent Value submission. But as you leave the USPS parking lot realize you forgot to write fast track on the outside of box....d'oh

19 minutes ago, ADAMANTIUM said:

Hey there, comic fans! We know many of you have been requesting more information on a number of private signings...

 

Maybe this helps, cgc posted it on social 

I've noticed they have pared back InHouse signings from the prior furious pace. Hope they realized how fubar it made their process and are cooling it to catch up a bit. Waits are one thing, but this 2-3 months of taking weeks to even check in a rcvd book is nuts. 

12 minutes ago, wombat said:

I'm already annoyed. I can see this is not going to go well for me. Has anyone had their package make it the local post office (I'm assuming the Sarasota post office is the closest) and then sit there? It has been there for 5 days now. With all the shipping delays that have been happening I've actually never had a package sit at the final post office for any period of time. Usually goes out that day or the next. 

Short answer, yes. 

Longer answer, thru hearsay of what others have said when inquiring of customer service, CGC is essentially its own post office/mail center. When USPS shows delivered it is in their facility, but behind a crush of other submissions. 

It's taking upwards of 3 weeks to even have your books checked in (and delaying the TAT timer that much too).

I've firmly believed that once your books reach SFG, it means they're queued for a specific grader's table. Like checkout lanes. So if you lost the draw and are in line behind a 300 book sub, oh well. But you may have been assigned to a fast grader with lower volume at time. Compound this with some grader tables may have a trainee with them slowing it down while another table doesnt. 

I mean, I don't know any of that for sure, but makes sense as far as explaining some disparities we see in TATs, even among same submitter or different tier levels. 

46 minutes ago, zupaphly said:

Modern Slow (5 books)

Delivered :  3/15

Received :   4/7

SFG : 4/8

Modern Slow + Prescreen (25 books)

Delivered :  3/15

Received :   4/7

SFG : 4/8

                                                                                                                                                                                  

Wait, what? How are your Modern already SFG? I've had a Modern Slow batch sitting at Received since 2/22.

3 hours ago, Every Day A Story said:

This is on top of Eastman and Claremont signing books sitting at received as well.

My Claremont's shipped last Thurs, arrived yesterday. Hopefully yours move along soon. 

One of the logs are out the jam.
4x Claremont InHouse signing (no addl services)

Delivered: 1/8
Rcvd: 1/12
Charged:  1/13
SFG: 2/26
Grading/QC: 3/29
F/I/S: 4/1

I've participated in several other InHouse signings and this is worst TAT I've seen. So "three week expedited" selling point is completely out the window. Still, pleased my Avengers Annual 10 is a signed 9.6! 

5 hours ago, Niko1975 said:

How long will it take  for a clean and press 3 regular moderns ? Thanks

 

Unfortunately, a lot longer. Once it comes back from CCS it will be checked in again so the received date will change. *Then* the ~50 business day grading tat starts.

23 minutes ago, Tnexus said:

Update!

Well, no one seems to know what happened as to why my two Star Wars comics were rejected. My shipment arrived today with the two rejects, and they were definitely not slabbed. CGC charged me full price, and as of today I've still not been refunded any amount. Once I get this resolved with CS, I'll do a final update.

That's...crazy. like, did they accidentally pre-screen your sub for given grade? Are these foreign issues that they might not be able to "verify" authenticity vs anglicized counterparts? Even if yours were deemed complete pirated repros, seems like you'd get some kind of non-grade score or a straight, "bro, these are counterfeit" explanation. 

sorry to hear the trouble. Can't imagine the disappointment and frustration. 

4 hours ago, workingdog said:

On 3/12, CGC released an 'update' on TAT's and that steps were being taken to reduce TAT's.  It's now 3/28 and things are still as bad as they were around 3/12.  Talk about Fake News.

TBF...the fixes are not quick. And they're the type that actually introduce even further slowdowns before they are seen as true "fixes."   

Adding graders = great! But there's days if not weeks of taking working graders off the floor to train, tutor and oversee their work before they truly fly solo. 

Adding space/facilities for expanded production line = great! But they have to source and schedule all the supplies, resources, labor etc to finish out the space. Then QC it for problems. Then adapt new space/facilities to current workflow...

I Mean I got hope in logjam clearing, it just wont be fast. The only fast solution is if they put a moratorium on the damn InHouse signings. And we all know THAT aint happening. 

1 hour ago, Gaard said:

The conspiracy theorist in me wants to convince me that CGC is doing all this 'delivered/received' bs on purpose in order to not raise the TATs too much, but the TATs are already pretty high, so I'm sticking with 'incompetence'.

I'm of two minds. On the one hand, imagine any book you've had delivered online. Especially ebay purchase. How many different packaging techniques have you seen, w/oodles of tape, bubble wrap, and cardboard spacers? I've rcvd some purchases that took me 5 minutes to delicately cut through it. And I just want my purchase, dont have to catalog it, sort it, group it, and put it into a multi-step workflow. So that's a time intensive step for CGC.

That said, I'm firmly with the conspiracy theory mindset. I'm sure that, like a restaurant on a busy night that needs to give kitchen chance to catchup, CGC has instituted some of a "false wait." This allows measured processing of inbound books with minimal error AND not impacting advertised TAT. Unfortunatelt, that means real TAT has 30+ days on it