I have a package that I shipped on 6/24, buyer hits me up 7/11 or something saying package hasn't arrived-was supposed to be there on 6/29 as it was just going from me in Orlando to somewhere in GA. I file my claim, case is opened, someone calls me a day later I miss call, call back next day she is not available. Later that evening the tracking on eBay says case closed! I wasn't apprised of anything. No tracking updated or explanation of where package is. Then the buyer does a solid and goes to his local PO where the package would go, and ironically speaks to the lady who was assigned to my case. She says the USPS has implemented some "new strategies" to minimize how many stops/hubs a package goes through to get delivered, and there are a bunch of packages sitting in a shipping container somewhere in a black hole which the package is probably in. Say what?!? She says the new plan has employees scratching their heads trying to figure out what to do. Ummmm, scan the fng packages and get them to their destination, maybe! Anyhow, I just had to refund the buyer as the window was closing for him to do so. I then opened a new case, this time calling the 800 number and putting in a request for a call back. I get the call back 2 hours later, explain all this to a rep, and she opens a new case. This was yesterday and no new info. I'm out almost $30 and the books is floating around somewhere getting ruined or stolen, or both...FML
So, I feel for everyone's pain