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Where in the world was the Quality Control at CGC???
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Started by Wally's Comics,

6,172 posts in this topic

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CGC Mike

CGC Mike

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Some of you may have seen this announcement.  I also have a follow up post regarding this, which I will post a later this evening.

CCG Hires New Quality Assurance Manager, Michael Saucerman

Posted on 5/25/2022

Saucerman comes to CCG from Toyota, a company known for its world-class quality management system.

The Certified Collectibles Group® (CCG®) is pleased to announce that Michael Saucerman has been hired as Quality Assurance Manager. Saucerman brings 20 years of experience in quality management and continuous improvement to CCG.

Golf%20shot20220525115404238.jpg
Michael Saucerman

 

Prior to joining CCG, Saucerman worked as a Quality Engineer and Continuous Improvement Coordinator at Toyota and Adient, companies that are widely regarded for world-class quality management systems. His proven knowledge and expertise will elevate the level of excellence and service that CCG delivers to its customers. Under Saucerman’s supervision, CCG will also be increasing its quality control personnel and resources.

“I am excited to join the team and assist in perfecting processes and quality control systems, ensuring customers have a great experience with CCG,” said Saucerman.

CCG is currently putting into place several new processes focused on improving quality control, including the implementation of more stringent procedures, increasing inspection checkpoints within the certification process and expanding its quality control training programs.

To further reduce quality deviations, CCG is also utilizing lean-management techniques and advanced analytics. With the implementation of lean-management techniques, quality management is as important as efficiency. CCG is striving for predictable, consistent quality control across all submissions.

“We are thrilled that Mike Saucerman has joined our team as Quality Assurance Manager,” commented Steven R. Eichenbaum, CEO of CCG. “His experience will guide us in enhancing our quality control processes, resulting in fewer quality deviations and a better experience for submitters.”

Interested in joining the CCG QC team? CCG is continuing to hire Quality Control Specialists and offering a $3,000 sign-on bonus! Learn more and apply at collectiblesgroup.com/careers.

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THE_BEYONDER

THE_BEYONDER

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Posted
On 5/25/2022 at 8:13 PM, CGC Mike said:

Some of you may have seen this announcement.  I also have a follow up post regarding this, which I will post a later this evening.

CCG Hires New Quality Assurance Manager, Michael Saucerman

Posted on 5/25/2022

Saucerman comes to CCG from Toyota, a company known for its world-class quality management system.

The Certified Collectibles Group® (CCG®) is pleased to announce that Michael Saucerman has been hired as Quality Assurance Manager. Saucerman brings 20 years of experience in quality management and continuous improvement to CCG.

Golf%20shot20220525115404238.jpg
Michael Saucerman

 

Prior to joining CCG, Saucerman worked as a Quality Engineer and Continuous Improvement Coordinator at Toyota and Adient, companies that are widely regarded for world-class quality management systems. His proven knowledge and expertise will elevate the level of excellence and service that CCG delivers to its customers. Under Saucerman’s supervision, CCG will also be increasing its quality control personnel and resources.

“I am excited to join the team and assist in perfecting processes and quality control systems, ensuring customers have a great experience with CCG,” said Saucerman.

CCG is currently putting into place several new processes focused on improving quality control, including the implementation of more stringent procedures, increasing inspection checkpoints within the certification process and expanding its quality control training programs.

To further reduce quality deviations, CCG is also utilizing lean-management techniques and advanced analytics. With the implementation of lean-management techniques, quality management is as important as efficiency. CCG is striving for predictable, consistent quality control across all submissions.

“We are thrilled that Mike Saucerman has joined our team as Quality Assurance Manager,” commented Steven R. Eichenbaum, CEO of CCG. “His experience will guide us in enhancing our quality control processes, resulting in fewer quality deviations and a better experience for submitters.”

Interested in joining the CCG QC team? CCG is continuing to hire Quality Control Specialists and offering a $3,000 sign-on bonus! Learn more and apply at collectiblesgroup.com/careers.

Good news :takeit:

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CGC Mike

CGC Mike

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So, I have reached out to Mike Saucerman.  I told him how bad the quality control situation is with comic books.  I also compiled multiple examples of each different problem that has been occurring.  When I was done, it took about 10 minutes for the e-mail to send.  I have also scheduled a meeting, so we can discuss this in more detail, and find solutions to prevent these errors from happening.  I have already started preparing for this meeting, and will spend most of tomorrow finishing the agenda so we can have a smooth discussion.  

Furthermore, I will be staying in touch with Mike to fine tune quality control, and put this problem behind us.  I know what you people want, and I will make sure it happens.   

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Sigur Ros

Sigur Ros

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So they hired a guy to look at the slabs that leave the building? 

Or did they hire a guy to manage a non-existent department that should have been looking at slabs that leave the building? 

$50 says this thread, and all the other reports on other forums/IG/YT/etc, don't slow down one bit. 

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Axe Elf

Axe Elf

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On 5/25/2022 at 7:40 PM, CGC Mike said:

So, I have reached out to Mike Saucerman.  I told him how bad the quality control situation is with comic books.  I also compiled multiple examples of each different problem that has been occurring.  When I was done, it took about 10 minutes for the e-mail to send.  I have also scheduled a meeting, so we can discuss this in more detail, and find solutions to prevent these errors from happening.  I have already started preparing for this meeting, and will spend most of tomorrow finishing the agenda so we can have a smooth discussion.  

Furthermore, I will be staying in touch with Mike to fine tune quality control, and put this problem behind us.  I know what you people want, and I will make sure it happens.   

Two Mikes are surely better than one, but I don't think the community as a whole will be content until every CGC employee is named Mike.

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Galen130

Galen130

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On 5/25/2022 at 6:51 PM, jcjames said:

Progress! (thumbsu

QC is a process that begins with leadership. Leaders lead people. 

Hoping the new leader will improve the QC deficiencies!

:wishluck:

Because if they don't, we'll see comics treated like this next...

cheese-challenge-cat.gif.9f6884ba4bf77c028aacc319d9478bd3.gif

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THE_BEYONDER

THE_BEYONDER

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Posted
On 5/25/2022 at 8:51 PM, jcjames said:

Progress! (thumbsu

QC is a process that begins with leadership. Leaders lead people. 

Hoping the new leader will improve the QC deficiencies!

:wishluck:

And if not.....at least we now know who to direct our anger at.^^

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CGC Mike

CGC Mike

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This won't happen overnight but, I found out Monday, and I have the first meeting scheduled for Friday.  More quality control specialists will need to be hired.  For the first time, I have someone I can communicate with about this.  Good news for sure.  

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Axe Elf

Axe Elf

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On 5/25/2022 at 7:56 PM, CGC Mike said:

This won't happen overnight but, I found out Monday, and I have the first meeting scheduled for Friday.  More quality control specialists will need to be hired.  For the first time, I have someone I can communicate with about this.  Good news for sure.  

Wait, so the CGC employee and forum monitor had no one to contact regarding QC issues until now?

lol

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Gaard

Gaard

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I hope this hiring has positive results.

A couple of questions regarding some of the more common complaints...

Plastic shards in the slabs - Will this gentleman be responsible for simply not letting slabs go out with any shards in them, or will he be responsible for the shards not getting in the slabs in the first place?  Big difference. Quite frankly, this has been going on for a very, very long time and there is absolutely no way that CGC does not know where they are coming from.

 

Scratches/scuffs on (or in) the slabs - exact same question and exact same same statement regarding CGC knowing where they are coming from.

 

Again, I hope the hiring of Mr Saucerman brings positive results, but I'm afraid that quality won't improve much without the top dogs willing to make those changes. So far, they seem unwilling to do so.

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CGC Mike

CGC Mike

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On 5/25/2022 at 8:57 PM, Axe Elf said:

Wait, so the CGC employee and forum monitor had no one to contact regarding QC issues until now?

lol

Actually, I contacted ALL of upper management many times.  

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