Chuck explains his Mile High pricing

[Gatsby77]

Given that Star Wars 1 sold nearly a million copies (of the first print alone) and a month later Orphan Black sold nearly 500k copies, and last month Princess Leia sold more than 250k copies, the floppy market's pretty solid.

 

We haven't seen print runs that big since the 90s.

 

And it's not just concentrated at the top. Four books broke 100k last month & the # 100 book on Diamond's list is still above 23k.

[shadroch]

Personally, I think if anything screws it up, it'll be Stan Lees fault

 

 

 

fixed that for you (thumbs u

[Prince Namor]

Personally, I think if anything screws it up, it'll be Stan Lees fault

 

 

 

fixed that for you (thumbs u

 

Oh stop.

[RockMyAmadeus]

As long as we have the sense of touch, people will want to touch things, to hold things, to connect to things...especially disposable things that can be treated carelessly, and not be destroyed in the process (unlike digital devices.)

[ComicConnoisseur]

Amazon could buy Diamond if it chose to in a heartbeat.

I don't think that is entirely correct. Amazon obviously could afford to buy Diamond, but I believe there are contracts in place ensuring that at least one of the major publishers would have a controlling stake in Diamond before it could ever be offered for sale.

 

As to the game changing. Well it isn't changing all that fast, or in the way you might think. The publishers are making some loot from the sale of digital, certainly an amount that has increased significantly over the last three years, but not nearly as much as they initially projected. Meanwhile retail sales of hard copies of comic books have risen in each of the years since digital was introduced. The publishers quickly realized that they could make more money by using digital to drive customers to retail. The two work hand in hand. So the game is changing, and trades, monthlies and licensed product have been the beneficiaries.

 

Interesting. But two things come to mind:

 

1) Comic characters have become extremely popular in the mainstream in the last few years, which coincides with the introduction of digital, due to the movies, social networking, etc...so I'm not sure if this digital to retail dynamic you're seeing is causation or correlation.

 

2) We're still in the transitional phase of digital media as far as consumers go. Most consumers doing the spending today, and who will continue spend for the next decade or two, are still 'materialists' in the sense that they want physical copies of stuff. Gotta wonder if kids being born today with tablets in-hand will have that same drive to accumulate physical stuff. Other areas of media like movies and video games are in a similar transition, and digital appears to be gradually taking over in those areas.

 

So like you said, it's changing slowly, but I could see a very sudden demographically-based shift in a decade or two.

I agree, and the shift will be much quicker then 2 decades(20 years).

 

10 years ago not many people had smartphones, tablets or HDTVS. These products are really in their infancy in the grand scale of things.

 

I remember getting into heated debates with people over on the DVDTALK FORUM in 2004/2005 scoffing at me saying the Blu-Ray within a decade would replace DVDS.

They had invested thousands on their DVD collections, and really didn`t want to hear how another medium would come along and make their DVDs not the main way anymore to collect movies which I find understandable.

 

 

I still see new trade paperbacks being a player. I just don`t see Chuck`s overpriced old used graphic novels being a big player if that`s what he is banking on.

 

 

[ComicConnoisseur]

Amazon could buy Diamond if it chose to in a heartbeat.

I don't think that is entirely correct. Amazon obviously could afford to buy Diamond, but I believe there are contracts in place ensuring that at least one of the major publishers would have a controlling stake in Diamond before it could ever be offered for sale.

 

As to the game changing. Well it isn't changing all that fast, or in the way you might think. The publishers are making some loot from the sale of digital, certainly an amount that has increased significantly over the last three years, but not nearly as much as they initially projected. Meanwhile retail sales of hard copies of comic books have risen in each of the years since digital was introduced. The publishers quickly realized that they could make more money by using digital to drive customers to retail. The two work hand in hand. So the game is changing, and trades, monthlies and licensed product have been the beneficiaries.

 

..... the digital hookup will never be a comic book. It can not provide the "My Precious" dynamic..... a comic book is still a very clever and intriguing product and trades, if reasonably priced, will also continue to have their appeal..... especially with a fresh cover and some compelling information in the intro. I usually agree with CC, but on this point not so. GOD BLESS....

 

-jimbo(a friend of jesus) (thumbs u

It`s cool. I like hearing different points of view. That`s how I learn stuff.

(thumbs u

[OrangeCrush]

Regarding the statements in the YouTube videos that they're not so much a business as a research institution, that they don't care about turn over, would rather accumulate more and more comics than sell them, etc.--given that he's been presenting himself for years as the biggest and foremost comic retailer, to claim at this juncture that you don't care about selling anything sounds like a rationalization of current circumstances rather than the intentional turning away from retailing that it's presented as.

 

As to topic of largest comic store, I believe the following to be true:

 

- Mile High has the largest number of comics and books in their possession. If they have 10 million, that's more than we have.

 

- Mile High has the most warehouse space of any comic retailer.

 

- Mile High's Jason Street store is the world's largest physical comic store. It's a cool space they have created and I hope it does well for them.

 

- MCS has the largest selection of comics. If we're measuring selection rather than inventory quantity, a given issue only counts one time no matter how many copies you have in stock. There are plenty of books that we have in stock that Mile High doesn't, and there are plenty of books that they have in stock that we don't, but overall I believe we have a non-trivial advantage in selection. And this advantage in selection is maintained despite the fact that we sell quite a bit more books than they do, with our books tending to move into buyers' collections while Mile High's tend to sit on the shelf due to noncompetitive prices.

 

- MCS sells the most comics, by quantity and dollar volume. We sell more comics at the low end of the market, and we sell many more $20+, $50+ and $100+ items where Mile High barely registers because they're so overpriced or don't have the book in stock in the first place. As an example, anybody who cares enough to get a pro Terapeak subscription can compare the sales of any seller on eBay. Past 30 days, MCS has $149K in eBay sales on 14,120 items sold, vs Mile High's $34K in eBay sales on 8,851 items sold. That's eBay, not web sites.

 

- MCS buys the most comics (new and back issue combined). I don't know Mile High's numbers, but don't think it's close. Lately they seem to be focused more on sifting value out of their existing piles of bulk comics than buying new material. That, and the money they're putting into cover variants.

 

- MCS has significantly more web site visitors

http://www.alexa.com/siteinfo/mycomicshop.com

http://www.alexa.com/siteinfo/milehighcomics.com

https://www.quantcast.com/mycomicshop.com

https://www.quantcast.com/milehighcomics.com

 

Based on selection and sales, I'm comfortable claiming that we're the largest comic store/largest comic retailer and have been for quite some time. Mile High has the largest brick and mortar store (by square footage and selection but not necessarily sales) and the largest inventory (total inventory count, not selection).

 

Very interesting. Unfortunately MCS has absolutely terrible customer service, which in my opinion is the single most important aspect of any business. In fact, my single shopping experience with MCS was by far, the single worst customer service experience I have ever had and not just in regards to comics.

 

I am more than willing to spend 10% to 20% more if I am supporting a company that has quality CS. the only online store I will really buy from anymore is Midtown Comics and from various eBay sellers I have had experience with.. the way I look at it, problems are inevitable especially if you buy from a company long enough. Problems don't bother me. Its how a company reacts to those problems that is important to me and MCS failed horribly in this regard. While I don't buy from Mile High anymore, when I did I had no problems with their CS. I stopped buying from Mile High due to their exorbitant pricing.

 

that takes balls telling MCS their customer service sucks. I have never dealt with them,but I hear nothing but good stuff.

 

Not really. Anyone who had a similar experience would have said the same exact thing. I made a single purchase of roughly 75 comics through MCS on eBay. I received my shipment and unfortunately, the package had taken a major hit during shipping and roughly 1/4 of the comics had major damage to the bottom left hand corner of the comic. I sent MCS an email though eBay explaining the situation. I even sent pictures showing the damage to the comics and the shipping box.

 

MCS's responce was to not respond at all and to ban me from buying from them on eBay, . I wound up having to file a claim through eBay to get my money back, which thankfully I did. I was completely friendly and cordial in my email to MCS. I have been buying comics long enough to know that this kind of thing happens from time to time, especially with the post office these days. Again, I don't have a problem with problems themselves. Its how a company deals with problems when they do arise that matter to me and MCS was by far, the single worst CS experience I have ever had in my 43 years on this planet. So again, any person on here would have said the exact same thing if they had a similar experience.

 

 

One single bad experience is not indicative of their customer service as a whole.

 

I've used them more times than I can count, and although most of our deals went off without a hitch, there were a couple times I had a problem, both times I brought it to their attention, and was happy with how they handled it.

 

When you have an experience as bad as I did....well, it sure isn't indicative of quality customer service regardless of it being just a single instance. Sure, they may very well have some quality CS reps working for them, but I can tell you with absolutely certainty that they also have some absolute poor CS reps as well, and that is really the understatement of the century.

 

Its all good as it was ultimately their loss. I had just started buying comics online due to my local comic shop going under. I usually spend around $750 a month on comics and a big chunk of that would have no doubt gone to MCS if I had a positive experience shopping with them. that money now goes elsewhere. Not to mention, eBay refunded my entire purchase as they couldn't even be bothered to reply to the case I started against them on eBay. Not to mention, have you ever looked at MCS's feedback rating on eBay? In the last 12 months alone they have had 514 negative feedbacks and 237 neutral feedbacks. thats basically 751 transactions in the last 12 months alone were the buyer was dissatisfied. In my book, that is not quality customer service.

[botolo]

From Chuck's most recent newsletter:

 

I will start today's newsletter with the news that we just made a massive alteration in the algorithm that prices all of our back issue comics. As a direct result, our website sales exploded overnight by a fator of 5X normal. Simply put, we are receiving more orders for back issue comics this morning than at any other point in time for at least five years!

 

Source: http://milehighcomics.com/newsletter/041715retail.html

 

Also, their current 60% sale with codeword STARWARS! expires today, Saturday, at Noon (Denver Time).

[OrangeCrush]

I just read Chuck's big article on the Church find and I am absolutely in shock. I have never held a high opinion of Chuck, but after reading that article....well, he has definitely sunken to a new low in my book. Sure, they agreed on a price per bushel of comics so legally, Chuck did absolutely nothing wrong, but once he realized the true value of those comics, he should have notified the sellers that the collection was a lot more valuable than either of them had anticipated. that would have been the honest thing to do. the sellers, regardless of what Chuck thought about them, should have received more money for that collection. Instead he loaded up his van as fast as humanly possible and sped away.

 

I understand the sellers just wanted the comics out of the house, but clearly they had absolutely no understanding of the value that many of those comics had. Some people on here may disagree, but I believe he had an obligation to notify those people that those comics were extremely valuable. I find the entire thing utterly distasteful. All Chuck cared about was Chuck and getting those comics out of there as fast as humanly possible. It was a scumbag move if I have ever seen one. that to me shows the kind of person Chuck really is.

 

You've brought this comparison up before - it was incorrect then and still is now.

 

Blockbuster got destroyed by Netflix because they both offered the exact same product - the rental of physical DVDs. The service that was the most convenient for the consumer - eg. the one that didn't require you to get dressed, walk to your car, drive to a store & hope they had what you wanted to watch in stock - won out.

 

Digital comics are not the same thing as regular paper comics - it's absolutely nuts to think that the TPB market will be dead within the next 5-10 years.

 

Your leaving out one of the key components to the demise of Blockbuster, that being the late fee's. Blockbuster raped people with late fee's, which left people pissed off 99% of the time. off your customers is not a good long term business strategy. In 2000 alone, Blockbuster collected nearly $800 million in late fees, accounting for 16 percent of its total revenue. this combined with Netflix's monthly subscription plans which allowed people to keep several DVDs at a time without incurring late fees equalled the end of Blockbuster.

 

[botolo]

I don't agree with this.

 

In this same forum we have a thread about findings at garage sales and flea markets. As an example, a user recently posted the photo of a nice finding, a Thor #412 at $1.50. According to the user, that was a sharp 9.2/9.4 copy. Well, MyComicShop is currently selling a 9.6 copy of that issue for $125. This is almost 100X the price our users paid. I don't think the user will go back to the place where he found the comic book and give to the former owner more money.

 

It's the way business goes. That comic book has value only if someone with proper knowledge takes it and properly sells it in the right market, at the right price, to the right customers, etc.

 

Same thing with Chuck. His luck was to find a similar deal as above, multiplied for hundreds and hundreds of comics at the same time. If I remember correctly, he paid roughly $1,800 for all those comics, which had a book value of $200,000 at that time. He got a 100X deal like the one of our user.

 

It was Chuck's seller's skills and his luck that allowed him to make a huge profit from those comics. He transformed the industry with that finding.

 

We should think about that deal by considering the time the event happened.

[OrangeCrush]

I don't agree with this.

 

In this same forum we have a thread about findings at garage sales and flea markets. As an example, a user recently posted the photo of a nice finding, a Thor #412 at $1.50. According to the user, that was a sharp 9.2/9.4 copy. Well, MyComicShop is currently selling a 9.6 copy of that issue for $125. This is almost 100X the price our users paid. I don't think the user will go back to the place where he found the comic book and give to the former owner more money.

 

It's the way business goes. That comic book has value only if someone with proper knowledge takes it and properly sells it in the right market, at the right price, to the right customers, etc.

 

Same thing with Chuck. His luck was to find a similar deal as above, multiplied for hundreds and hundreds of comics at the same time. If I remember correctly, he paid roughly $1,800 for all those comics, which had a book value of $200,000 at that time. He got a 100X deal like the one of our user.

 

It was Chuck's seller's skills and his luck that allowed him to make a huge profit from those comics. He transformed the industry with that finding.

 

We should think about that deal by considering the time the event happened.

 

Your welcome to disagree, but it has nothing to do with how he found it or what he did with it afterward, nor the timeframe in which he found it. Its simply deals with not properly notifying the people that the collection was FAR more valuable than either party realized. In my opinion, the right thing to do would have been to tell them and work out something where the family got more money. Instead he drove off like a thief in the night. And again, your entitled to disagree. this is simply my opinion. I find the entire event completely disgusting and immoral.

 

And comparing a single lucky find at a garage sale and an entire collection like the Church collection are 2 complete different things. If I went to a garage sale and wound up finding some rare painting by some misc artist that wound up being worth a couple million dollars, I would absolutely go back and give the sellers some extra money for the sale. Is someone legally bound to do so? Of course not, but in my opinion its just the right thing to do.

[botolo]

Your welcome to disagree, but it has nothing to do with how he found it or what he did with it afterward, nor the timeframe in which he found it. Its simply deals with not properly notifying the people that the collection was FAR more valuable than either party realized. In my opinion, the right thing to do would have been to tell them and work out something where the family got more money. Instead he drove off like a thief in the night. And again, your entitled to disagree. this is simply my opinion. I find the entire event completely disgusting and immoral.

 

I very much appreciate your tone and your comments. You are right, he should have mentioned something to the heirs about the comics in the closet. I wonder what the FMV of those comics was at that time (also considering that Chuck was not able to check all the comics, but only few of them) and what the heirs would have said. I recall that Chuck showed them the value of other comics on the Overstreet guide, but the heirs were not interested to those numbers and they just wanted to get rid of the comics.

 

Without considering Chuck's behavior at that time, the discovery of the collection was an incredible finding for the industry and it is still nowadays a fascinating story. I wonder if we will ever hear about other discoveries like this one. Is it possible that Mr. Chuch had been the only guy in the U.S. buying those comics and storing them so carefully?

[jimjum12]

Your welcome to disagree, but it has nothing to do with how he found it or what he did with it afterward, nor the timeframe in which he found it. Its simply deals with not properly notifying the people that the collection was FAR more valuable than either party realized. In my opinion, the right thing to do would have been to tell them and work out something where the family got more money. Instead he drove off like a thief in the night. And again, your entitled to disagree. this is simply my opinion. I find the entire event completely disgusting and immoral.

 

I very much appreciate your tone and your comments. You are right, he should have mentioned something to the heirs about the comics in the closet. I wonder what the FMV of those comics was at that time (also considering that Chuck was not able to check all the comics, but only few of them) and what the heirs would have said. I recall that Chuck showed them the value of other comics on the Overstreet guide, but the heirs were not interested to those numbers and they just wanted to get rid of the comics.

 

Without considering Chuck's behavior at that time, the discovery of the collection was an incredible finding for the industry and it is still nowadays a fascinating story. I wonder if we will ever hear about other discoveries like this one. Is it possible that Mr. Chuch had been the only guy in the U.S. buying those comics and storing them so carefully?

 

If he showed them the OPG, and they declined a more detailed appraisal, then no harm no foul...... and over half of the collection, despite it's condition, was absolute drek and was unsellable for years. GOD BLESS...

 

-jimbo(a friend of jesus) (thumbs u

[OrangeCrush]

Personally, I think if anything screws it up, it'll be the publisher's themselves.

 

this 1000%. I personally believe the whole variant craze is going to significantly hurt the comic industry down the line. Were now seeing issues that have upwards of 15+ different variants, with some being priced in the $75 to $100 range. Its absurd and its completely destroyed completionist collecting.

 

As most people are well aware, the 2 key things when it comes to overall value in the collectible markets are rarity and demand, but what happens when rarity itself becomes common place? Rare variants were pretty rare back in the day, but now they are everywhere. You have 1:10, 1:15, 1:25, 1:100, virgin covers, sketch covers, and now hand drawn covers. Rare isn't what it used to be and eventually the market is going to be absolutely flooded with them.

 

I was actually a big baseball card collector in my youth (I luckily sold a few years before the big crash), and I see a lot of similarities right now between the sports card market of the 80's and early 90's and comic collecting today. I hope I am wrong as I really enjoy comic collecting. I would hate to see a crash in this market. Unfortunately I believe that is exactly where we are headed, which is why my primary focus has shifted away from modern comics and more towards silver and bronze age.

 

As the younger generation grows older and becomes one of the diving forces of the comics market, financially speaking, I believe that digital comics will surpass printed comics in sales. I don't think printed comics will ever go away completely, but I do believe that digital will become the primary medium for the comic market.

[OrangeCrush]

I very much appreciate your tone and your comments. You are right, he should have mentioned something to the heirs about the comics in the closet. I wonder what the FMV of those comics was at that time (also considering that Chuck was not able to check all the comics, but only few of them) and what the heirs would have said. I recall that Chuck showed them the value of other comics on the Overstreet guide, but the heirs were not interested to those numbers and they just wanted to get rid of the comics.

 

Without considering Chuck's behavior at that time, the discovery of the collection was an incredible finding for the industry and it is still nowadays a fascinating story. I wonder if we will ever hear about other discoveries like this one. Is it possible that Mr. Chuch had been the only guy in the U.S. buying those comics and storing them so carefully?

 

He only showed them the value on some of the cheaper comics he found in the stacks when he first walked in, comics that were in the $10 range. I guarantee if he had gone back and showed them some of the values on some of the comics in the closet, they would have changed their tone completely. the fact that they weren't interested just further shows that they just didn't realize what they were dealing with and I believe the proper thing to do would have been to fill them in on exactly what they had.

 

they had already made a verbal agreement to sell the comics anyways, so its not like they were just going to turn around and suddenly say they weren't interested in selling. Plus he already had half of the collection at his apartment anyways. Or he could have not said anything and showed up a coupe months later with a nice fat check, explaining then that they were worth a lot more than either party suspected. Bottom line - I believe the family should have gotten more money and in my opinion, it speaks worlds about Chucks overall character that he didn't tell them or wind up giving them more money.

 

Who knows, Its possible Mr. Church himself could have used some of the money. I know he had severe Alzheimer's or something, but maybe the money could have gotten him better health care or moved into a nicer facility. Again, I just find the entire event distasteful on every possible level.

[H0RR0RSH0W]

 

Your leaving out one of the key components to the demise of Blockbuster, that being the late fee's. Blockbuster raped people with late fee's, which left people pissed off 99% of the time.

 

Trying to remember where I have seen a line of reasoning similar to his before.

 

 

Your welcome to disagree, but it has nothing to do with how he found it or what he did with it afterward, nor the timeframe in which he found it. Its simply deals with not properly notifying the people that the collection was FAR more valuable than either party realized. In my opinion, the right thing to do would have been to tell them and work out something where the family got more money. Instead he drove off like a thief in the night. And again, your entitled to disagree. this is simply my opinion. I find the entire event completely disgusting and immoral.

 

I very much appreciate your tone and your comments. You are right, he should have mentioned something to the heirs about the comics in the closet. I wonder what the FMV of those comics was at that time (also considering that Chuck was not able to check all the comics, but only few of them) and what the heirs would have said. I recall that Chuck showed them the value of other comics on the Overstreet guide, but the heirs were not interested to those numbers and they just wanted to get rid of the comics.

 

Without considering Chuck's behavior at that time, the discovery of the collection was an incredible finding for the industry and it is still nowadays a fascinating story. I wonder if we will ever hear about other discoveries like this one. Is it possible that Mr. Chuch had been the only guy in the U.S. buying those comics and storing them so carefully?

 

It was to my understanding (not trying to be Wikipedia here) that Edgar Church was an artist using the illustrations in his comics for educational or research purposes.

 

If that is correct then they served their purpose. What difference is it than someone coming around and saying" buy my drek" for cheap? " I read it I, enjoyed , and now I want to be rid of it". If a seller is offering a deal I just do not see how the buyer not forcing more money on them is unethical of the buyer. It was a windfall gain for Chuck that's it.

[OrangeCrush]

 

Your leaving out one of the key components to the demise of Blockbuster, that being the late fee's. Blockbuster raped people with late fee's, which left people pissed off 99% of the time.

 

Trying to remember where I have seen a line of reasoning similar to his before.

 

 

Your welcome to disagree, but it has nothing to do with how he found it or what he did with it afterward, nor the timeframe in which he found it. Its simply deals with not properly notifying the people that the collection was FAR more valuable than either party realized. In my opinion, the right thing to do would have been to tell them and work out something where the family got more money. Instead he drove off like a thief in the night. And again, your entitled to disagree. this is simply my opinion. I find the entire event completely disgusting and immoral.

 

I very much appreciate your tone and your comments. You are right, he should have mentioned something to the heirs about the comics in the closet. I wonder what the FMV of those comics was at that time (also considering that Chuck was not able to check all the comics, but only few of them) and what the heirs would have said. I recall that Chuck showed them the value of other comics on the Overstreet guide, but the heirs were not interested to those numbers and they just wanted to get rid of the comics.

 

Without considering Chuck's behavior at that time, the discovery of the collection was an incredible finding for the industry and it is still nowadays a fascinating story. I wonder if we will ever hear about other discoveries like this one. Is it possible that Mr. Chuch had been the only guy in the U.S. buying those comics and storing them so carefully?

 

It was to my understanding (not trying to be Wikipedia here) that Edgar Church was an artist using the illustrations in his comics for educational or research purposes.

 

If that is correct then they served their purpose. What difference is it than someone coming around and saying" buy my drek" for cheap? " I read it I, enjoyed , and now I want to be rid of it". If a seller is offering a deal I just do not see how the buyer not forcing more money on them is unethical of the buyer. It was a windfall gain for Chuck that's it.

 

No, it was very clear in the article that the comics were not just part of the research collection for his job. His research files were all cut up (clippings and what not) and saved in misc boxes. Yet his comics were in a locked room and were in perfect condition. Even Chuck stated that it was very clear that the comics were extremely important to Mr. Church and weren't just apart of his research files.

[ComicConnoisseur]

As long as we have the sense of touch, people will want to touch things, to hold things, to connect to things...especially disposable things that can be treated carelessly, and not be destroyed in the process (unlike digital devices.)

I agree with you if we are talking desktop computers and laptops, but if we start talking about Ipads,smart phones or tablets,than the touch and connect part is there.

I know people who would go crazy without their mobile devices. Sad to say it has become an extension to most of them.

With that kind of commitment I could see comics on the Ipad or smart phone easily replacing the old-fashioned comic book.

I have children, and I `m looking at it from their perspective, and not my perspective.

 

Not to ramble or get off the topic.

10 years ago I thought watching a dvd on a standard TV was cool, while now it`s streaming on HDTV.

I have a hard time watching standard stuff now.

Same thing with reading comics on the iPad. It opened up a whole new world for me for reading comics. I have a hard time reading a comic book from the 70s or 80s now. Not storywise,but the format.The printing itself back then was bad, and I never realized it. Also ads galore back then.

 

Things change.

Still I do see comic books having a better future, than most of the collectible hobbies.

 

 

 

 

[Prince Namor]

Don't you guys know that Stan Lee created all the comics and Chuck Rozanski sold all the comics... so either leave them guys alone or admit in your sig lines that you hate them.

[mycomicshop]

Hey OrangeCrush,

 

I'd appreciate it if you would PM me your eBay username so I can look up your transaction and see what it looks like from our side. Without any knowledge of the specific transaction, all I can tell you is that we do not block people from ordering from us just because they reported a purchase as damaged during shipping. When you're selling online you have to expect lost or damaged shipments some small percentage of the time, and take care of the customer when it happens. Blocking a customer who receives a damaged shipment is not our policy and does not make sense. I can only recall one person in our history we've blocked for reporting damaged shipments, and that was because he reported damage to every shipment he received, several in a row. Either he was lying to get money back, or he was telling the truth and had the world's most violent postman. If it was the latter, the shipping issues he reported were beyond our ability to control and we could not afford to keep delivering to him.

 

Best,

Conan

mycomicshop.com