Doc McCoy Posted April 16, 2019 Share Posted April 16, 2019 I've never had any issues in the past with Paolo. He's always been good with communication and getting pieces shipped in a timely manner . . . maybe I was due. I commissioned a piece from one of his artists January 18th. He posted the completed piece to one of the Cadence Instagram accounts on March 26th. By April 8th, I hadn't heard or received anything on when the piece would ship. I emailed Paolo and inquired that day and got an immediate response that it would be shipping out soon along with the tracking number. No complaints. So here's the rub. The package has been in pre-shipment since April 8th on the USPS website. So I emailed yesterday morning, April 16th, to find out if it had actually shipped out or not. If it hasn't that's fine, I would just like to know, so both the package and myself aren't in limbo. As of this writing, no response. And I would usually wait a few more days to hear something before making a post about it, but he committed what I consider to be the cardinal sin for any dealer yesterday: he posted on his social media accounts throughout the day. Posting on social media, whether from your phone or computer, but failing to answer a customer's email is just a huge "No No" to me. Twanj, SquareChaos, Rick2you2 and 1 other 4 Link to comment Share on other sites More sharing options...
SquareChaos Posted April 17, 2019 Share Posted April 17, 2019 10 hours ago, Doc McCoy said: I've never had any issues in the past with Paolo. He's always been good with communication and getting pieces shipped in a timely manner . . . maybe I was due. I commissioned a piece from one of his artists January 18th. He posted the completed piece to one of the Cadence Instagram accounts on March 26th. By April 8th, I hadn't heard or received anything on when the piece would ship. I emailed Paolo and inquired that day and got an immediate response that it would be shipping out soon along with the tracking number. No complaints. So here's the rub. The package has been in pre-shipment since April 8th on the USPS website. So I emailed yesterday morning, April 16th, to find out if it had actually shipped out or not. If it hasn't that's fine, I would just like to know, so both the package and myself aren't in limbo. As of this writing, no response. And I would usually wait a few more days to hear something before making a post about it, but he committed what I consider to be the cardinal sin for any dealer yesterday: he posted on his social media accounts throughout the day. Posting on social media, whether from your phone or computer, but failing to answer a customer's email is just a huge "No No" to me. The online equivalent of someone not answering the door while you can clearly see and hear them moving around inside the house. Doc McCoy 1 Link to comment Share on other sites More sharing options...
Doc McCoy Posted April 17, 2019 Share Posted April 17, 2019 8 hours ago, SquareChaos said: The online equivalent of someone not answering the door while you can clearly see and hear them moving around inside the house. @SquareChaos perfect analogy. Link to comment Share on other sites More sharing options...
Doc McCoy Posted April 18, 2019 Share Posted April 18, 2019 (edited) So I heard back (after a mutual friend reached out to Paolo) and was told the piece went out the day after the shipping label was created, which would have been April 9th. Asked to keep an eye out for it, because local outgoing tracking is spotty (Maspeth, NY). I would think that even if it didn't get scanned in leaving NY, at some point along the line (shipping to FL) it would have been, but you never know. So fingers crossed that it shows up here sometime soon. Without tracking, I really have no idea. This is the piece I'm waiting for, a commission by Jim Towe: Edited April 18, 2019 by Doc McCoy shipping route gabadilla and JadeGiant 2 Link to comment Share on other sites More sharing options...
JadeGiant Posted April 18, 2019 Share Posted April 18, 2019 great piece - hope it shows up soon! Doc McCoy 1 Link to comment Share on other sites More sharing options...
Rick2you2 Posted April 18, 2019 Share Posted April 18, 2019 2 hours ago, Doc McCoy said: So I heard back (after a mutual friend reached out to Paolo) and was told the piece went out the day after the shipping label was created, which would have been April 9th. Asked to keep an eye out for it, because local outgoing tracking is spotty (Maspeth, NY). I would think that even if it didn't get scanned in leaving NY, at some point along the line (shipping to FL) it would have been, but you never know. So fingers crossed that it shows up here sometime soon. Without tracking, I really have no idea. This is the piece I'm waiting for, a commission by Jim Towe: I had bought some OA which was sent via the post office, and it took almost 3 weeks to arrive. I have no idea why. The tracking was useless because it supposedly never left the originator’s post office for almost the whole time. Doc McCoy 1 Link to comment Share on other sites More sharing options...
Doc McCoy Posted April 18, 2019 Share Posted April 18, 2019 (edited) 19 hours ago, Rick2you2 said: I had bought some OA which was sent via the post office, and it took almost 3 weeks to arrive. I have no idea why. The tracking was useless because it supposedly never left the originator’s post office for almost the whole time. @Rick2you2 Yeah, it happens. I sent a package out to Georgia two weeks ago. Should have taken 2 days to get there. It ended up taking 7 days to make the 6-7 hour trip. It took 3 days alone to travel 45 minutes from my office to Orlando. So fingers crossed that it's just a case of slow service by USPS. *Update - Tracking has kicked in! Edited April 19, 2019 by Doc McCoy *update Link to comment Share on other sites More sharing options...
Fred Chamberlain Posted April 19, 2019 Share Posted April 19, 2019 I've had it happen a small number of times and it's always a bit nerve-wracking. The last two times, occurred simultaneously. One of the pieces went on a journey to the far southeastern corner of the United Styates, before ending up back in the Great Lakes area that it was destined for. Link to comment Share on other sites More sharing options...
DeadpoolJr. Posted April 19, 2019 Share Posted April 19, 2019 On 4/18/2019 at 10:35 AM, Doc McCoy said: So I heard back (after a mutual friend reached out to Paolo) and was told the piece went out the day after the shipping label was created, which would have been April 9th. Asked to keep an eye out for it, because local outgoing tracking is spotty (Maspeth, NY). I would think that even if it didn't get scanned in leaving NY, at some point along the line (shipping to FL) it would have been, but you never know. So fingers crossed that it shows up here sometime soon. Without tracking, I really have no idea. This is the piece I'm waiting for, a commission by Jim Towe: I really like the Jordan 1s being part of it. Doc McCoy 1 Link to comment Share on other sites More sharing options...
MIL0S Posted April 19, 2019 Share Posted April 19, 2019 8 hours ago, Fred Chamberlain said: One of the pieces went on a journey to the far southeastern corner of the United Styates, before ending up back in the Great Lakes area that it was destined for. I had a package that I sent from north New Jersey to Brooklyn (20 miles away) go via Detroit... but it ultimately arrived. Another time I bought something from California and the package inexplicable spent ten days in Atlanta before arriving in Jersey. Link to comment Share on other sites More sharing options...
Fred Chamberlain Posted April 22, 2019 Share Posted April 22, 2019 On 4/19/2019 at 6:06 PM, MIL0S said: I had a package that I sent from north New Jersey to Brooklyn (20 miles away) go via Detroit... but it ultimately arrived. Another time I bought something from California and the package inexplicable spent ten days in Atlanta before arriving in Jersey. To be fair, I've gone out of my way to go into Jersey, as well. Link to comment Share on other sites More sharing options...
Rick2you2 Posted April 22, 2019 Share Posted April 22, 2019 24 minutes ago, Fred Chamberlain said: To be fair, I've gone out of my way to go into Jersey, as well. You should, particularly during Summer. Link to comment Share on other sites More sharing options...
AnkurJ Posted April 22, 2019 Share Posted April 22, 2019 12 hours ago, Fred Chamberlain said: To be fair, I've gone out of my way to go into Jersey, as well. Its worth it! Home of the Statue of Liberty! Rick2you2 1 Link to comment Share on other sites More sharing options...
Unstoppablejayd Posted September 16, 2019 Share Posted September 16, 2019 UGH- Paid for a piece on sept 8th and now nothing! I emailed him twice about a timeframe and not even a response.. it is fine if it needs to come from Ireland first.. but at least answer and tell me that. I got answers almost immediately when asking about buying. Very frustrating. Link to comment Share on other sites More sharing options...
vodou Posted September 16, 2019 Share Posted September 16, 2019 2 hours ago, Unstoppablejayd said: UGH- Paid for a piece on sept 8th and now nothing! I emailed him twice about a timeframe and not even a response.. it is fine if it needs to come from Ireland first.. but at least answer and tell me that. I got answers almost immediately when asking about buying. Very frustrating. I'm not going to apologize for anybody else's business but...it's only been a week? You could have put June 8th for the tone of the rest of the post. Link to comment Share on other sites More sharing options...
Unstoppablejayd Posted September 16, 2019 Share Posted September 16, 2019 14 minutes ago, vodou said: I'm not going to apologize for anybody else's business but...it's only been a week? You could have put June 8th for the tone of the rest of the post. I am not going to apologize for thinking a week is to long to return an email and give clarity on what is going on. I am going away Thursday and travel for work fairly regularly so if you can send an invoice within 20 minutes of accepting an offer, you should be able to answer when the art is coming within a week . Link to comment Share on other sites More sharing options...
Fred Chamberlain Posted September 16, 2019 Share Posted September 16, 2019 50 minutes ago, Unstoppablejayd said: I am not going to apologize for thinking a week is to long to return an email and give clarity on what is going on. I am going away Thursday and travel for work fairly regularly so if you can send an invoice within 20 minutes of accepting an offer, you should be able to answer when the art is coming within a week . Unless he is going to a con, going to a hospital, has other things going on, etc. A week may seem lengthy, but I wouldn't start wondering and get concerned, before a month. Link to comment Share on other sites More sharing options...
Unstoppablejayd Posted September 16, 2019 Share Posted September 16, 2019 3 minutes ago, Fred Chamberlain said: Unless he is going to a con, going to a hospital, has other things going on, etc. A week may seem lengthy, but I wouldn't start wondering and get concerned, before a month. Fred - I agree life can happen . Again an email saying life is happening seems like a simple thing for a business man to complete. Everyone’s phone is in there hand in today’s world- it takes seconds. NC101 1 Link to comment Share on other sites More sharing options...
awayne83 Posted September 16, 2019 Share Posted September 16, 2019 1 hour ago, vodou said: I'm not going to apologize for anybody else's business but...it's only been a week? You could have put June 8th for the tone of the rest of the post. 5 minutes ago, Fred Chamberlain said: Unless he is going to a con, going to a hospital, has other things going on, etc. A week may seem lengthy, but I wouldn't start wondering and get concerned, before a month. I don't think anyone has an issue waiting, it's the lack of communication that is the problem. In Paolo's defense, he did have a family emergency, but when you run a business you should have contingencies in place, and in today's day and age it takes seconds to receive and respond. There's really no great excuse for a week to pass without contact Twanj and Unstoppablejayd 2 Link to comment Share on other sites More sharing options...
awayne83 Posted September 16, 2019 Share Posted September 16, 2019 1 hour ago, vodou said: I'm not going to apologize for anybody else's business but...it's only been a week? You could have put June 8th for the tone of the rest of the post. 5 minutes ago, Fred Chamberlain said: Unless he is going to a con, going to a hospital, has other things going on, etc. A week may seem lengthy, but I wouldn't start wondering and get concerned, before a month. I don't think anyone has an issue waiting, it's the lack of communication that is the problem. In Paolo's defense, he did have a family emergency, but when you run a business you should have contingencies in place, and in today's day and age it takes seconds to receive and respond. There's really no great excuse for a week to pass without contact grapeape 1 Link to comment Share on other sites More sharing options...