Does CGC pick up from PO BOX? Attempted delivery 2 2

[HomeGrownPoke1]

CGC has the best customer service on the planet..... 🤣

Edited July 9, 2023 by HomeGrownPoke1
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[HappyGoyangi]

Also having issues. Package has been available for pickup since the 3rd, now marked to be shipped back to me on the 17th. :/

Really frustrating. 

[Subby1938]

I’m in exact same situation  same date everything . No clue what’s going on here can’t wait to call in morning to get this sorted out 

Edited July 9, 2023 by Subby1938

[Hobby Central]

Just to add to the conversation and cases. Exact same problem, exact same dates. Also not isolated to cards, I have a CGC video game submission with the same problem.

Attempted delivery on the 3rd - failed. Attempted delivery yesterday the 8th - failed. Must be picked up by the 17th. 

[Subby1938]

So I have a great reply that actually explains what’s happening . I’m not saying apply it to yourself I’ve been resting easier knowing this bit of information . 

Edited July 10, 2023 by Subby1938

[Hobby Central]

Still seems like an unusual amount of cases happening on the same days. I think it it needs confirmation personally. 

[HomeGrownPoke1]

CGC staff still haven't responded to this post?!!?? Wow.......

Edited July 10, 2023 by HomeGrownPoke1
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[PaulS.]

The response from customer service that was posted above is correct. This occurs when USPS is overwhelmed with mail, which often happens after a long weekend. The PO Box is actually in our facility itself; we have never picked stuff up from the post office.

Please be patient, your packages will eventually show as delivered either through USPS or our internal package tracking system.

 

Thank you,

Paul

[Subby1938]

Thanks Paul.

[HappyGoyangi]

On 7/10/2023 at 5:07 AM, PaulS. said:

The response from customer service that was posted above is correct. This occurs when USPS is overwhelmed with mail, which often happens after a long weekend. The PO Box is actually in our facility itself; we have never pick stuff up from the post office.

Please be patient, your packages will eventually show as delivered either through USPS or our internal package tracking system.

 

Thank you,

Paul

Appreciate the reply and reassurance!

Mine was marked as delivered today.