PaulS.

The response from customer service that was posted above is correct. This occurs when USPS is overwhelmed with mail, which often happens after a long weekend. The PO Box is actually in our facility itself; we have never picked stuff up from the post office. Please be patient, your packages will eventually show as delivered either through USPS or our internal package tracking system. Thank you, Paul

No problem, congrats!

Hello, The difference is due to the fact that your pack is from the earlier "Shadowless" print run, making it much more valuable. Paul

That's strange. Please DM me and we can figure it out. Paul

Hello, Great question! I just looked up your submission. Lines 2 and 4 were deemed too brittle to holder. The ink on the Celebrations Metal cards sometimes comes flaky around the edges. If the graders see a flaky portion like on your cards, they consider it NC or Not Suitable for Certification, and it is returned raw. You should be credited back your fees as well. Please email customer service to confirm the fees for those two cards were credited. Thanks, Paul

Hi @PichuCollector, I apologize for the confusion on this. We will grade your card as their are no known sheets of this set. Please submit it again for grading. Thank you, Paul

That is completely normal and the cards will be perfectly fine. Reholdering will not change the size of the holder. Paul

Thanks for the heads up. I just unblocked them in our internal systems this morning, so it might take a day for them to be back on the form. Paul

We are doing the best we can to complete everything by tier and date received. Thank you, Paul

Absolutely! We're working through all of those now. Thanks, Paul

Hi all, Here is the announcement you have all been waiting for! CGC Trading Cards is once again grading these cards! -Paul

I sent you an email about this. I apologize that these cards were damaged in shipping. Everyone else, please note that this was an earlier style of holder that was only used for a very short while because the cards could move if mishandled while shipping back to the customer. The new holders eliminate any of these issues. Paul

I am very sorry for these issues. I will reach out to you via email to see if there is something we can do for you. Thanks, Paul

CGC employees would be fired immediately for such an offense as they are not allowed to do such a thing. The first batch of these was done over the last couple of weeks using cards submitted by our largest dealers who understood that they were partaking in the final round of testing and would provide their feedback on the holder. We are happy to announce that it went well, and we are once again accepting these cards for grading! We apologize for the delay. It took far longer than expected, but we hope everyone will be happy with the final result. Thank you, Paul

Very cool error! I wrote the guide a while ago. While new error types have been added, I have not updated the older text. At the time, it was only the energy cards known. Currently, there are reverse holos from Vivid Voltage like this card that we have graded, as well as one common from Sword & Shield Base set. Paul

It looks great in the holder, congrats!

Very cool! It should simply be submitted on the tier of your choice with the Error checkbox selected.

Hello, When sub grades are not paid for, they are not recorded. If they were recorded, they would print on the label as there is no way for us to stop them from printing if the data is there. The reason why it takes so much longer to grade a card with sub grades is because without sub grades, the grade is only based on the lowest 1 or 2 sub grades. Let's look at example. Note I am not a grader, so the numbers I am using are just for explanation purposes only: A grader has two identical Base Set Charizards. Nearly perfect Corners, Edges, and Centering. But both are folded in half. Without sub grades, the grader immediately identifies the surface grade as being the determining factor of the grade, because the overall grade can only be 1 point higher than the lowest sub grade. So in this scenario, if the surface grade is say, a 1, the card would grade a 2. But if sub grades were selected, the grader must look much closer at the card to determine the correct sub grades for the 3 remaining sub grades, even though essentially have no bearing on the overall grade. I hope that helps! Paul

Years have been added with today's update. Paul

Years will be added to the pop report soon. As for those World Championships and Organized Play fillers, I will look into that. Thanks, Paul

Just an update: We updated those 4 certs that were incorrect, and are in the process of removing the erroneous card ID's from our system. Thanks again! Paul

Hello, Thank you so much for bringing this to our attention! The wonderful thing about having images of every card we've ever graded is being able to fix mistakes like this. I will put our database manager on this right now to check all the "Unlimited" cards from this set and make changes to the database as neccesary. Thank you, Paul

Thanks, we are investigating this error. Paul

Very odd. Please DM me your details about the browser (version info, etc) so I can report it. Paul

That's odd. I am using Chrome as well with no issues. Perhaps try clearing your cache and cookies? Paul