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The OFFICIAL Turn Around Times thread for Trading Card Submissions!
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Started by cgcmod8,

2,640 posts in this topic

Deha88

Deha88

Posted
Posted (edited)
On 9/8/2021 at 9:08 PM, MattyIcee said:
Received: 5/11/21
Items: 36 (with subgrades)
Service: TCG - ECONOMY
Status: Grading/QC as of 9/8/21.
They also charged my card today as well.
 

 

On 9/8/2021 at 6:02 PM, ZeroAnkoku said:
5/11/21
1
200
TCG - ECONOMY
Grading/Quality Control
 
 
5/11/21
2
700
TCG - ECONOMY
Quality Control/Finalized
 
Finally something has moved after almost two months lol

 

On 9/8/2021 at 5:08 PM, Zboarts1990 said:
Received: 4/7/21
Items: 1
Declared Value: 350
Service: TCG - ECONOMY
Status: Shipped
Shipped: 9/8/21

Count your blessings… my 2/11 economy order is still on “encapsulation” and has been for 3 months… this is getting ignorant. 
 

edit: oh and the only response I get is a generic, it’s moving though the process and should be done soon….

Edited by Deha88
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MattyIcee

MattyIcee

Posted
Posted
On 9/9/2021 at 2:52 PM, Deha88 said:

 

 

Count your blessings… my 2/11 economy order is still on “encapsulation” and has been for 3 months… this is getting ignorant. 
 

edit: oh and the only response I get is a generic, it’s moving though the process and should be done soon….

I had an economy that moved from that shipped like 3 weeks ago. I would call them and not email.

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HomeGrownPoke1

HomeGrownPoke1

Posted
Posted
On 9/9/2021 at 4:49 PM, MattyIcee said:

I had an economy that moved from that shipped like 3 weeks ago. I would call them and not email.

They will get the same response as they do in emails when they call.... it's pointless to try to get any information on your cards. Even if you have a accounting issue they won't even call you to figure out what's going on. They will just let your cards sit there for months until you call them. CGC customer support is basic at most....

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MattyIcee

MattyIcee

Posted
Posted
On 9/9/2021 at 3:53 PM, HomeGrownPoke1 said:

They will get the same response as they do in emails when they call.... it's pointless to try to get any information on your cards. Even if you have a accounting issue they won't even call you to figure out what's going on. They will just let your cards sit there for months until you call them. CGC customer support is basic at most....

so disappointing. I dont even see paul commenting anymore.

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joe_signs

joe_signs

Posted
Posted
On 9/9/2021 at 7:08 PM, MattyIcee said:

so disappointing. I dont even see paul commenting anymore.

Paul? His cover was blown with the coined "glitch" situation. His role was pointless and he didn't have one ounce of info to hand down to us. He is was very good at yes or no questions. "Hey Paul, you guys grade DBS?" / "No." / Hey Paul, you guys open Sunday?" / "No." Beyond that, you might as well go ask a wall for answers. Atleast the wall doesn't make up answers like, "it's a glitch, yeah."

I don't think it was Paul's fault. The company doesn't have a good flow of information from top to bottom, or anywhere. (We still love you Paul).

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HomeGrownPoke1

HomeGrownPoke1

Posted
Posted
On 9/9/2021 at 10:26 PM, joe_signs said:

Paul? His cover was blown with the coined "glitch" situation. His role was pointless and he didn't have one ounce of info to hand down to us. He is was very good at yes or no questions. "Hey Paul, you guys grade DBS?" / "No." / Hey Paul, you guys open Sunday?" / "No." Beyond that, you might as well go ask a wall for answers. Atleast the wall doesn't make up answers like, "it's a glitch, yeah."

I don't think it was Paul's fault. The company doesn't have a good flow of information from top to bottom, or anywhere. (We still love you Paul).

Funny you say that. In Paul's email signature, it says he is the Director of Product Development. With that title, it seems like he should kind of know wtf is going on in his work place. Lol

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MattyIcee

MattyIcee

Posted
Posted
On 9/9/2021 at 10:15 PM, HomeGrownPoke1 said:

Funny you say that. In Paul's email signature, it says he is the Director of Product Development. With that title, it seems like he should kind of know wtf is going on in his work place. Lol

Exactly my point. Sucks but we’re just the consumer so what can we do 

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joe_signs

joe_signs

Posted
Posted
On 9/9/2021 at 8:15 PM, HomeGrownPoke1 said:

Funny you say that. In Paul's email signature, it says he is the Director of Product Development. With that title, it seems like he should kind of know wtf is going on in his work place. Lol

I am only speaking on the forum and the role he played here. I don't doubt that he shines at managing product development. As a business owner myself, I would never give my production manager the responsibility of keeping up with our website and it's social forums. Paul should probably stay in P.D. They need to hire a information specialist that is the fly on the wall in all important meetings so they can pass on crucial information to people like us and all other employees.

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Yeahiwasder4dat

Yeahiwasder4dat

Posted
Posted
On 9/10/2021 at 12:28 AM, joe_signs said:

I am only speaking on the forum and the role he played here. I don't doubt that he shines at managing product development. As a business owner myself, I would never give my production manager the responsibility of keeping up with our website and it's social forums. Paul should probably stay in P.D. They need to hire a information specialist that is the fly on the wall in all important meetings so they can pass on crucial information to people like us and all other employees.

Not only this but places I've worked product development generally was related more so to securing contracts with manufacturers, the profitability of the merchandise in question, and the ability to make it a reality. He would be somewhat high in the overall pecking order, but still have plenty of people above him and have other department heads running other things. Paul seems to have a genuine interest in the product and helping us out when things go sideways around here. Seems like a good dude, so he's the one person at that place I have a good bit of respect for even if he did hit us with the "glitch" mistake. I'm sure it was an honest mistake. I'm in agreement with what you said about information flow though lol.

 

On 9/9/2021 at 11:15 PM, HomeGrownPoke1 said:

Funny you say that. In Paul's email signature, it says he is the Director of Product Development. With that title, it seems like he should kind of know wtf is going on in his work place. Lol

Not necessarily if it doesn't pertain to his immediate job. I don't know how many departments they have or desire to find out but if it's not something that's relegated to him he probably isn't told unless he ask. Way it goes with most bigger companies.

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Kusig

Kusig

Posted
Posted
On 9/9/2021 at 11:25 PM, MattyIcee said:

Exactly my point. Sucks but we’re just the consumer so what can we do 

Stop using them. That's what you can do. I'm sure I'm not the only one waiting for my cards to get back and won't be a consumer of theirs anymore.

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MattyIcee

MattyIcee

Posted
Posted
On 9/10/2021 at 8:55 AM, Kusig said:

Stop using them. That's what you can do. I'm sure I'm not the only one waiting for my cards to get back and won't be a consumer of theirs anymore.

I mean... Every company had backlog.. Not just them. I'm also not in it for the money, so everyone is different. 

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MattyIcee

MattyIcee

Posted
Posted
On 9/10/2021 at 8:55 AM, Kusig said:

Stop using them. That's what you can do. I'm sure I'm not the only one waiting for my cards to get back and won't be a consumer of theirs anymore.

I understand the frustration. It's not a good look on them either when we have 0 transparency on how anything works anymore lol

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Kusig

Kusig

Posted
Posted
On 9/10/2021 at 9:23 AM, MattyIcee said:

I mean... Every company had backlog.. Not just them. I'm also not in it for the money, so everyone is different. 

There are companies with equal reputation as CGC that I could submit to right now, get my cards back sooner than CGC will have the order I sent in March back to me and at a cheaper price point. Unfortunately, when I tried to cancel my order with CGC they claim they can't pull it without charging me full price. 

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Ron Churches

Ron Churches

Posted
Posted
On 9/10/2021 at 12:22 PM, Keith Bradford said:

Going on 96 business days for my Standard order (19 cards w/subs). Been in Grading/Quality Control since 08/25/21 and credit card has still not been charged. Should I be worried? :| I thought your submission was charged right when it went into this phase? 

billing has shifted toward the later days of that stage, or even the stage just beyond it, from what I've seen. 

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Ron Churches

Ron Churches

Posted
Posted
On 9/10/2021 at 11:18 AM, Kusig said:

There are companies with equal reputation as CGC that I could submit to right now, get my cards back sooner than CGC will have the order I sent in March back to me and at a cheaper price point. Unfortunately, when I tried to cancel my order with CGC they claim they can't pull it without charging me full price. 

Who are those equal rep grading companies, out of curiosity?

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