CGC's price raising and customer service 5 5

[getinmybelly!]

It looks like the other thread is locked. It feels like CGC is giving its customers the middle finger by not extending the deadline after their software prevented me, and others, from getting the books entered in time to use the old prices.  Is it coincidence that the site is working fine once the new prices are effective? This is an example of how not to treat customers - CGC is failing miserably at customer service 101.

[theCapraAegagrus]

[Funnybooks]

To be fair, you had from the time of the announcement to the end of the deadline to submit and your books. There were plenty of members that were able to submit their books without a hitch.

[getinmybelly!]

I do not think it is fair when their software was not working for me, and others, since Sunday.

[theCapraAegagrus]

1 minute ago, getinmybelly! said:

I do not think it is fair when their software was not working for me, and others, since Sunday.

Hint: Life isn't fair.

[Jeffro.]

IBTL

 

[getinmybelly!]

Just now, Angel of Death said:

Hint: Life isn't fair.

You are missing the point of customer service...

[theCapraAegagrus]

Just now, getinmybelly! said:

You are missing the point of customer service...

No, I'm not. I worked in CS for 5 years as a Manager.

There will always be Karens saying, "this isn't fair!" That doesn't make the proclamation accurate.

[theCapraAegagrus]

The customer is not always right.

[Number 6]

Based on the response from the CSR PaulS I’m going to go out on a limb an speculate the one-week announcement wasn’t intended to allow people to get in some last-minute submissions before the rate-hike; it was simply to cover themselves from the the alternative complaint “But you sprung these changes on us without ANY notice!!!”

I’m not making excuses for CGC, just saying that understanding that will probably go a long way in understanding their current response. 

[getinmybelly!]

Your comment is just as tone deaf as CGC's response.

[Jeffro.]

pernts

[speedcake]

In!

[theCapraAegagrus]

5 minutes ago, getinmybelly! said:

Your comment is just as tone deaf as CGC's response.

Unequivocally incorrect.

[jsilverjanet]

@Buzzettacan we start 3 separate lists

apologist, complainers, instigators

[Funnybooks]

Pernts 2.0!

 

[Funnybooks]

@Polonsky

[Bird]

3 minutes ago, jsilverjanet said:

@Buzzettacan we start 3 separate lists

apologist, complainers, instigators

I complain some, I apologize for them some

I guess I am half and half, a comologist

[jsilverjanet]

1 minute ago, Bird said:

I complain some, I apologize for them some

I guess I am half and half, a comologist

on these we let @greggy decide what list your on

[greggy]

1 minute ago, jsilverjanet said:

on these we let @greggy decide what list your on

He's part of the irrelevant crowd