Just When You Think CGC Has Hit Bottom...They Drop Even Further! 5 5

[kav]

On 11/10/2021 at 5:25 PM, Tafkap said:

Correctumundo. 

this is not rocket science.  go in the room, watch and see how this keeps happening.   the same thing over and over.

[oakman29]

On 11/10/2021 at 5:25 PM, sevans1979 said:

That and getting something lost in the mail is my #1 fear. I don’t have a very high comic book budget and when I do spring for something nice ($200-400 books) I’m on pins and needles until it’s in hand 

Yes.

[Tnexus]

I feel you. I submitted 25 books. 24 of the 25 had an internal crack in the slab in the same spot. The one that didn't was cracked on the other side. Additionally, about 23 of them had a very prominent scuff all around the same spot on the slab. They are currently back for a reholdering. I'm frankly terrified what may come back will be worse. Nothing is getting QA'd over there.

[wombat]

I completely regret sending in a submission. My main goal is to get them back undamaged and sometime this year. I don't know what would have to change for me to have any faith in CGC, but it will be a very long time before I would submit again, if ever. 

[William-James88]

I'm just impressed that the same modern books were sent to be pressed, graded and returned twice between March and now.

Still, that's some crappy service in terms of result.

[William-James88]

On 11/10/2021 at 8:29 PM, chrisco37 said:

I do the same.  It’s been at least 5 years since I’ve sent anything in for grading.  I either buy it slabbed or I buy raw & keep it that way.  TAT’s are worse than ever and just way too many “accidents” happening.  

While there are more accidents happening (from what I am reading), there is also way more being sent in than ever before. So I wonder if the error percentage has increased or stayed the same. 

[MetalPSI]

On 11/10/2021 at 7:31 PM, William-James88 said:

While there are more accidents happening (from what I am reading), there is also way more being sent in than ever before. So I wonder if the error percentage has increased or stayed the same. 

This

I suck at math, maybe @valiantman can conjure something up

[shadroch]

On 11/10/2021 at 5:23 PM, Thisisrequired said:

Customer service 101. When you mess up you take care of that customer first. Your books should have been back to you fixed or compensated in weeks. Unless there are so many mess ups they are jammed up months just with those.

Customer Service 001. Eliminate the competition and you can eliminate your customer service.

[MetalPSI]

On 11/10/2021 at 7:42 PM, shadroch said:

Customer Service 001. Eliminate the competition and you can eliminate your customer service.

They haven't eliminated competition 

They just know incompetence when they see it 

[chrisco37]

On 11/10/2021 at 9:31 PM, William-James88 said:

While there are more accidents happening (from what I am reading), there is also way more being sent in than ever before. So I wonder if the error percentage has increased or stayed the same. 

True.  But seems like we (I) hear about it a lot more than I used to.

[William-James88]

On 11/10/2021 at 9:45 PM, chrisco37 said:

True.  But seems like we (I) hear about it a lot more than I used to.

I do too and that's how percentages work. We'll always hear more of the insatisfactions than the satisfaction. So more books, means more chance of accidents or mishandling it and we are sure to hear about it. It's like COVID deaths. Last winter, the amount of deaths was unfathomable, to the point where there were times when COVID was the number 1 cause of death for a given week. But it was always a 2% death rate, people just caught it a lot more then than before.

Although I have seen that issue of all books coming back with the same corner bend/damage more than I'd like and I had not seen that before.

[oakman29]

On 11/10/2021 at 5:25 PM, sevans1979 said:

That and getting something lost in the mail is my #1 fear. I don’t have a very high comic book budget and when I do spring for something nice ($200-400 books) I’m on pins and needles until it’s in hand 

I had a Hulk #1 (1962) sold it to a board member clear across the country.  The damn thing was almost a week late. I thought I was going to have a heart attack every day it was floating around out there.

[Vixom]

On 11/10/2021 at 9:42 PM, shadroch said:

Customer Service 001. Eliminate the competition and you can eliminate your customer service.

There never was any competition. Could have been but the competition didn't try to compete. Unless charging people to put a comic in a mylar bag was their idea of trying to compete. Even so if you someone off bad enough they aren't coming back. They will stop slabbing books or go to the so called competition.

[kav]

On 11/10/2021 at 7:09 PM, oakman29 said:

I had a Hulk #1 (1962) sold it to a board member clear across the country.  The damn thing was almost a week late. I thought I was going to have a heart attack every day it was floating around out there.

wellif you sold it in 1962 it wasnt worth a lot tho.  I wouldnt of stressed.

[buttock]

On 11/10/2021 at 6:13 PM, Domo Arigato said:

I don't buy very many books each year, but this is what I've been doing as well.  I've got some raw books that I'd like to get graded eventually......but I spent entirely too many years searching out the best copies with perfect centering and registration.  There's just no way I'd be willing to roll the dice right now.

 

Exactly.  I'm not looking to slab to sell, but rather to have in my collection.  I can stomach if I lose a few bucks on a sale, but I can't stomach damage to a book it's taken me 20 years to find.  

[alexgross.com]

On 11/10/2021 at 6:23 PM, wombat said:

I completely regret sending in a submission. My main goal is to get them back undamaged and sometime this year. I don't know what would have to change for me to have any faith in CGC, but it will be a very long time before I would submit again, if ever. 

yeah sadly i cannot imagine submitting anything again for a long time. too many horror stories the last year. why do you guys still submit books, knowing whats going on there now?

[Galen130]

On 11/10/2021 at 4:03 PM, Sigur Ros said:

I can't answer your question, but on a no-doubt related note, I can tell you the CBCS TATs are getting longer and longer.

We say Voldy around here…

[Galen130]

On 11/10/2021 at 3:04 PM, Tafkap said:

I submitted 36 books back in March and they came back 4 months later damaged all in the same place (if anyone really loves details just go look at my posts).  

They agreed it was their fault and agreed to press, clean and regrade.  It was divided into 2 shipments.

The first shipment comes back and out of 16 books there were 8 comics they never even opened!    Verifired by Checking Their Grading date.  Still have the same damage.  After months they agreed to take those 8 back and fix them; I'm still waiting on those.

Another 11, just came back.  Out of 11 they only pressed and regraded 3 of them!  Of course, those 3 all came back 9.8.  Once again, 8 (different than the above 8)  of them come back unopened!  They still have the same damage!

Each time I just can't believe their incompetence and it just continues to get worse!

What the heck is going on there???!!!!!   

 

Hate to say it…welcome to the club. 

[onlyweaknesskryptonite]

On 11/10/2021 at 10:15 PM, Galen130 said:

Hate to say it…welcome to the club. 

[Galen130]

On 11/10/2021 at 9:25 PM, onlyweaknesskryptonite said: