its been 9 months and I've not had any updates on my comics and now CGC is ignoring my emails regarding getting an update/help 1 1

[Vicki101]

hi guys

 

So 10 months ago i sent two ASM 361's to be signed and Marc Bagley and pressed at CGC. After about 3 months of checking to see if my comics where received by CGC i decided to email and ask as using my order number/tracking number wasn't producing any results, after speaking via email to a customer service agent they assured my my package had been received and was in processing. so I left it for a good couple of months and kept using my order code to see if there where any updates again nothing came up on my members page but knowing how busy CGC has been I decided to just let the process happen and hope they were getting on with it. 

Fast forward to now and I emailed to ask where my comics are up too (still no update on the website) to be to told that submission has not been processed? which im not quite sure what that means? and now since then I've been ignored by the customer service person on email and have been left on read on the CGC Facebook chat  

 

im just trying to see where my comics are up too and if there even in possession of the comics?

sorry in advance if I've asked this question on the wrong topic/board 

 

Thanks in advance for any help!!   

[comicquant]

I've experienced the same when it comes to customer service ignoring emails so you need to call them.  If you get them on the phone you'll get answers.  I sent books in early June which haven't had their status updated yet.  I'm expecting them to take up to a year to get back.  

[Vicki101]

On 2/22/2022 at 2:07 PM, comicquant said:

I've experienced the same when it comes to customer service ignoring emails so you need to call them.  If you get them on the phone you'll get answers.  I sent books in early June which haven't had their status updated yet.  I'm expecting them to take up to a year to get back.  

thanks for the reply im half glad that someone else has experienced what i have! I will give calling them a go and see if i get anywhere thankyou for your help!  cant believe they just ignore emails especially when im just asking for an update and not kicking about the time taken!

[comicginger1789]

They are very behind. It's been the case now for a year +. If you aren't willing to wait a year, it is best to not submit. Or try someone else but they too are very VERY behind. 

[comicquant]

On 2/22/2022 at 9:45 AM, Vicki101 said:

thanks for the reply im half glad that someone else has experienced what i have! I will give calling them a go and see if i get anywhere thankyou for your help!  cant believe they just ignore emails especially when im just asking for an update and not kicking about the time taken!

Yes, customer service not replying to inquiries about submissions is inexcusable in my opinion but I sent at least a half dozen with no reply.  I'm sure they're getting these questions so often they quit answering.  Hopefully they pick up the ball and start addressing the hard questions.  Bottom line is I'd rather them tell me its going to take a year to get my books back instead of not knowing whether or not my books are even there.  CGC has some work to do, thats for sure.  More and more people are turning to the other shop for slabbing.  I've been a hard-headed cgc fan since getting back into collecting but for the first time I submitted a large batch to the other shop.  Before doing so I contacted several trusted dealers to get their opinion and most of them (not all) are in the same boat.  

[ThothAmon]

Patience grasshopper. Sorry to be insensitive but it’s a little like howling at the moon. 

[lostboys]

Yeah, I doubt the other guys are waaaay behind unless they only have one grader.

 

Who sends anything to the other guys?

[lostboys]

On 2/22/2022 at 1:34 PM, XLII XXXIX LVI said:

Pressing and grading is 75 weeks so yeah, getting close to CGC.

Wow.

Maybe they do only have 2 graders then.

I guess all those "other" slabs will hit Ebay at one time and at discounted prices. No one is buying them at CGC slab prices, thats for sure.

Id rather keep my books raw.

[Transplant]

On 2/22/2022 at 6:30 AM, Vicki101 said:

So 10 months ago i sent two ASM 361's to be signed and Marc Bagley and pressed at CGC.

I think people missed this part.  Sounds like you submitted for an in house signing.  If so, 10 months TAT even with pressing is way outside the norm.  Call.

[thehumantorch]

On 2/22/2022 at 7:45 AM, Vicki101 said:

thanks for the reply im half glad that someone else has experienced what i have! I will give calling them a go and see if i get anywhere thankyou for your help!  cant believe they just ignore emails especially when im just asking for an update and not kicking about the time taken!

They have a masive backlog and wait times are lengthy and customers are unhappy.  I'd imagine they're getting plenty of emails and calls for information and emails are easy to ignore.  It's not good customer service and right now CGC doesn't seem to be the company that I've known and liked for many years.  

 

[Math Teacher]

On 2/22/2022 at 12:34 PM, XLII XXXIX LVI said:

Pressing and grading is 75 weeks so yeah, getting close to CGC.

For people that are not mathematically inclined, 75 weeks is quite close to 1.5 years.

[AGGIEZ]

On 2/22/2022 at 1:07 PM, XLII XXXIX LVI said:

Are you aware that CBCS' President started CGC in 2000 and was their President for the first 8 years? And that CBCS' Resto expert worked for CGC longer than that? Would that change your opinion?

So you're saying the guys that created this issue at CGC are now at a competitor? Yeh, that WOULD change my opinion of the competitor...

[lostboys]

On 2/22/2022 at 2:07 PM, XLII XXXIX LVI said:

Are you aware that CBCS' President started CGC in 2000 and was their President for the first 8 years? And that CBCS' Resto expert worked for CGC longer than that? Would that change your opinion?

I am.

The only thing that would change my opinion is the market. When those slabs start selling at equal value of CGC slabs, I would feel good about trying them.

I don't plan on selling my collection but the last thing I wanna worry about when I do decide to is how much less I should make my BIN price compared to CGC slab sales.

 

[PovertyRow]

On 2/22/2022 at 1:46 PM, XLII XXXIX LVI said:

So you're saying that the problems CGC is having today were created by Steve and West between 2000-2008? Not in my opinion.

Well said. It remains shocking to me the attitudes and opinions by people who obviously know nothing and just follow a mantra that perpetrates disinformation. 

[revat]

On 2/22/2022 at 10:51 AM, Transplant said:

On 2/22/2022 at 4:30 AM, Vicki101 said:

So 10 months ago i sent two ASM 361's to be signed and Marc Bagley and pressed at CGC.

I think people missed this part.  Sounds like you submitted for an in house signing.  If so, 10 months TAT even with pressing is way outside the norm.  Call.

they should definitely call, and CGC is definitely taking too long, and CGC is obviously doing a poor job of answering emails.  BUT the actual signing was in mid August, so we're looking at a TAT that is only 3x longer than it should be instead of 5x, thus far.  Which is still terrible, obviously.

If they don't answer your phone calls (try a few times first), call them out publicly on social media

[Yellowjax]

So where do I get there phone number?

[Vicki101]

hi all thanks for the reply's and answers (not sure how you got sidetracked to argue about 'the other guys') but anyhow my plan will be to ring them, in reply the comments about patience and waiting im totally fine with the year wait i understood when i sent the comics that id have a wait on my hands my problem is with lack of communication i have no idea how there getting on, did it get signed?' has it been pressed? have they even looked at them? i have no idea that's my problem. Sending emails and social media messages that are just ignored doesn't really help either like comic quant mentioned its just just nice/helpful to know where there up to. 

[Vicki101]

On 2/22/2022 at 6:51 PM, Transplant said:

I think people missed this part.  Sounds like you submitted for an in house signing.  If so, 10 months TAT even with pressing is way outside the norm.  Call.

Thanks for picking up on this as someone else has mentioned that the signing was performed in august which would bring it down to 7 months? is this still outside the norm? 

[theCapraAegagrus]

Did you call them?

[Ryan.]

I've called CGC customer service many, many times and gotten a rep on the phone every single time. Literally 100% of the time.