Growing stack of returns and no response from CS 0

[J. Byrd]

I'm getting a little desperate and posting to the chat boards is my next option.  I have been emailing CS since December and getting no response from them.  I now have a stack of 26 (TWENTY-SIX!!!) returns that really, Really need to be dealt with.  Can anyone help me get in touch with someone in Customer Service who can assist me with this?  I am NOT trying to find someone to yell at, I just want this issue to be resolved and the problems with the books to be fixed.  Any assistance will be very much appreciated.  Thank you.

[Jennifer F.]

Good morning,

Thank you for your message.  I'm sorry that you haven't received a response.  Can you let me know what email address you are using?  The correct email for customer service is: submissions@cgccomics.com. 

What is the issue that you have with your books?  Are these errors or holder issues?  Please let me know what the problem is and provide your customer number and/or the certification numbers and we can check into that further for you and provide any assistance needed.

Thank you!

[J. Byrd]

On 3/4/2022 at 5:50 AM, Jennifer F. said:

Good morning,

Thank you for your message.  I'm sorry that you haven't received a response.  Can you let me know what email address you are using?  The correct email for customer service is: submissions@cgccomics.com. 

What is the issue that you have with your books?  Are these errors or holder issues?  Please let me know what the problem is and provide your customer number and/or the certification numbers and we can check into that further for you and provide any assistance needed.

Thank you!

I am sending my emails through "Contact" because that is the only obviously available means to email, plus I have used that before and it worked out just fine and I have received courteous and helpful return emails very promptly.  This lack of response is "recent" and only with the current issues.  I've never had this problem before.

As for the rundown of what's going on with the books, I have one (1) with a bit of lint inside the capsule, one (1) with a severely bent and damaged inner capsule, four (4) with unacceptable scuff marks on the outer capsule - to include one with a ring of scuffs circling a male character's private area - seven (7) with label errors, and thirteen (13) with cracked outer capsules.  The ones with the cracked capsules can be broken down into two distinct groups with six of them having a similar crack on the side just below the upper left corner, and seven with a similar larger crack on the right side in the middle.  

Customer Number: CS095158

Certification Numbers:

Lint/inclusion in capsule = 3903145001

Damaged inner capsule = 3884915002

Scuff marks = 3864271001, 3945409002, 3956223001, 3986366001

Label errors = 3884913001, 3884913002, 3884913003, 3884913005, 3884913006, 3884913007, 3896727003

Cracked capsules = 3860175001, 3887408001, 3887408002, 3887408003, 3887408005, 3887408009, 3888348003, 3888348006, 3896727002, 3896727005, 3923023002, 3923023008, 3923023009

Thank you very much for responding to this post, and please let me know if there is anything else I need to do to expedite this.  By the way, I have a number of large boxes and I can probably ship these out however would be most convenient, with the exception of all 26 in a single box.  That would be a bit much.

 

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[thehumantorch]

On 3/4/2022 at 12:05 AM, J. Byrd said:

I'm getting a little desperate and posting to the chat boards is my next option.  I have been emailing CS since December and getting no response from them.  I now have a stack of 26 (TWENTY-SIX!!!) returns that really, Really need to be dealt with.  Can anyone help me get in touch with someone in Customer Service who can assist me with this?  I am NOT trying to find someone to yell at, I just want this issue to be resolved and the problems with the books to be fixed.  Any assistance will be very much appreciated.  Thank you.

welcome to the boards

[J. Byrd]

On 3/4/2022 at 7:51 AM, Comics Over All said:

What did they say when you called their toll-free phone number?

Calling the CS number was my last resort.  I ran through some nightmare scenarios in my head of having to read off the list of 26 certification numbers and getting even a couple of them mixed up or wrong.  That could have been a disaster because my frustration level regarding this problem is getting pretty high.  The last thing I need to do is lose my cool over the phone because that won't accomplish anything, and I would be taking it out on some poor schmoe on the other end who had no part in the problem aside from being unlucky enough to have picked up the phone when I called.  I'm not thrilled to be airing all this in a public forum, but I thought it preferable to the possibility of me behaving in an uncivil manner on the phone.

[djzombi]

On 3/4/2022 at 12:02 PM, J. Byrd said:

Calling the CS number was my last resort.  I ran through some nightmare scenarios in my head of having to read off the list of 26 certification numbers and getting even a couple of them mixed up or wrong.  That could have been a disaster because my frustration level regarding this problem is getting pretty high.  The last thing I need to do is lose my cool over the phone because that won't accomplish anything, and I would be taking it out on some poor schmoe on the other end who had no part in the problem aside from being unlucky enough to have picked up the phone when I called.  I'm not thrilled to be airing all this in a public forum, but I thought it preferable to the possibility of me behaving in an uncivil manner on the phone.

Things like this I would rather deal with via email just for the paper trail.  My nightmare is calling and then getting no update, only to later be told they have no idea what I'm talking about.  
In my line of work, we have a saying: "If it isn't written down, it didn't happen."  That's why phone calls to CS are a no-go for me.  

[J. Byrd]

On 3/4/2022 at 6:22 PM, djzombi said:

Things like this I would rather deal with via email just for the paper trail.  My nightmare is calling and then getting no update, only to later be told they have no idea what I'm talking about.  
In my line of work, we have a saying: "If it isn't written down, it didn't happen."  That's why phone calls to CS are a no-go for me.  

WORD.

[Jennifer F.]

On 3/4/2022 at 11:53 AM, J. Byrd said:

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I am sending my emails through "Contact" because that is the only obviously available means to email, plus I have used that before and it worked out just fine and I have received courteous and helpful return emails very promptly.  This lack of response is "recent" and only with the current issues.  I've never had this problem before.

As for the rundown of what's going on with the books, I have one (1) with a bit of lint inside the capsule, one (1) with a severely bent and damaged inner capsule, four (4) with unacceptable scuff marks on the outer capsule - to include one with a ring of scuffs circling a male character's private area - seven (7) with label errors, and thirteen (13) with cracked outer capsules.  The ones with the cracked capsules can be broken down into two distinct groups with six of them having a similar crack on the side just below the upper left corner, and seven with a similar larger crack on the right side in the middle.  

Customer Number: CS095158

Certification Numbers:

Lint/inclusion in capsule = 3903145001

Damaged inner capsule = 3884915002

Scuff marks = 3864271001, 3945409002, 3956223001, 3986366001

Label errors = 3884913001, 3884913002, 3884913003, 3884913005, 3884913006, 3884913007, 3896727003

Cracked capsules = 3860175001, 3887408001, 3887408002, 3887408003, 3887408005, 3887408009, 3888348003, 3888348006, 3896727002, 3896727005, 3923023002, 3923023008, 3923023009

Thank you very much for responding to this post, and please let me know if there is anything else I need to do to expedite this.  By the way, I have a number of large boxes and I can probably ship these out however would be most convenient, with the exception of all 26 in a single box.  That would be a bit much.

 

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Good morning,

I am sorry about the issues you have experienced.  Unfortunately, we cannot post instructions or a return shipping label to send those back here on the chat boards.  Please email this information to us at: submissions@cgccomics.com and we will send you the instructions on how to proceed.  Thank you!

[J. Byrd]

On 3/7/2022 at 6:21 AM, Jennifer F. said:

Good morning,

I am sorry about the issues you have experienced.  Unfortunately, we cannot post instructions or a return shipping label to send those back here on the chat boards.  Please email this information to us at: submissions@cgccomics.com and we will send you the instructions on how to proceed.  Thank you!

Thank you VERY MUCH for your reply.  I will do that today.

DAYS LATER...

I have sent emails with all the information you requested on the 7th, the 8th, and again today.  I have yet to receive a reply.  

[J. Byrd]

On 3/11/2022 at 5:13 PM, Pancakes! said:

Call them.

That's next on the list.  Trying to avoid it because I don't want to have a temper tantrum over the phone (won't happen in print), but it looks like the call is an inevitability at this point.