Missing invoice status after 8 months 2 2

[Thatman]

I understand CGC has a loss of traceable invoices after 8 months due to a rule in place on the submission search.

Why doesn't CGC extend the time frame for searching the status of an invoice that has combined services, like pressing, etc?

It's unfair to the customer to "ghost" them while being extremely patient with the long period needed to complete their purchased order. This seems like a technical issue or rule created before lengthening the wait time of clients for up to a year. I'm just curious in this is about and why stress the customers out with "vanishing" invoices?

[Lightning55]

Since the turnaround times are so long, extending the look-back period past 8 months seems like the right thing to do.  Considering it can take 9 months to press, 9 months to grade, maybe it should be 2 years.

If you need to find the status of a particular submission, check your past email messages from CGC.  When they receive a submission (open the package and log it into the system), they send an email. 

The subject reads: "Your Recent CGC Submission".  Search by that term and find your past submissions.  Copy or write down the 7 digit submission number(s) from the pdf they attach.  You can input that into the Dashboard search box and find your status. 

If you submit sporadically, you could also take a screenshot of your dashboard every 5-6 months or so, and have more convenient access to the submission numbers.  If a submission disappears from your dashboard, you can refer to one of the prior screenshots for the missing number.

I use a simple spreadsheet to keep track of orders as I send them.  You can also download your current submissions on the dashboard every now and then to keep a record.

Edited March 20, 2022 by Lightning55

[theCapraAegagrus]

On 3/20/2022 at 12:30 AM, Lightning55 said:

Since the turnaround times are so long, extending the look-back period past 8 months seems like the right thing to do.

Makes sense to me.

[Koschei]

Where is the submission number on the shipping form? There is only the CGC number that doesn’t work when I attempt to use that to find out what is going on with my over 8 month submissions. 
😑