MyComicShop Resolved My Issue - Thanks! 1 1

[Dr. Balls]

Yikes. Unpacked my $2400 raw book from MCS - which was double-boxed nicely, only to find that the person who packed the inner box rammed a wad of kraft paper padding right onto the book (which was resting face down on another wad of kraft paper - so naturally, pushing hard against a book on an uneven surface is going to cause damage - something avoided if a person took care in packing the book), creasing the book and the board, and breaking the Mylite to the point it actually had pieces of plastic inside the bag.

Leaving aside the damage, I think I was most incensed over the fact that a) it's an expensive book, b) it was on consignment and c) it reflects pretty poorly that MCS handles other people's property without much care to the value. And why would they? It's not their book so who cares! Right?

And yeah, I have an email in. Not much can be done on damage to a .5 - but like I said, it's not about the damage (of which there is little) it's about the principal of the matter. I understand online raging is not always the route to take, and I wouldn't bother making a thread over damage to a low-grade $50 book, but this is a little different. I've taken more care packaging a $30 record, I expect the same of a "professional" selling a $2400 book.

Edited June 7, 2022 by Dr. Balls
MCS customer service reached out

[MattTheDuck]

@mycomicshop

[Axe Elf]

Reform School Girl, eh...?

[Beastfeast]

On 6/6/2022 at 8:45 PM, Axe Elf said:

Reform School Girl, eh...?

It's such a great cover.  

That sucks, Dr. B.  

[mycomicshop]

Thanks for the report, and sorry that happened. I will review this with our inventory and shipping department managers and then report back.

[Domo Arigato]

On 6/6/2022 at 6:39 PM, Dr. Balls said:

Unpacked my $2400 raw book from MCS -

Not much can be done on damage to a .5 - but like I said, it's not about the damage...

Cool book....but I had no idea that it was a $2,400 book in 0.5 condition. 

Looks like I'll have to stick with After School Detention Girl. 

 

[Not A Clone]

Let's see that cover!

[Ryan.]

On 6/6/2022 at 7:39 PM, Dr. Balls said:

Yikes. Unpacked my $2400 raw book from MCS - which was double-boxed nicely, only to find that the person who packed the inner box rammed a wad of kraft paper padding right onto the book (which was resting face down on another wad of kraft paper - so naturally, pushing hard against a book on an uneven surface is going to cause damage - something avoided if a person took care in packing the book), creasing the book and the board, and breaking the Mylite to the point it actually had pieces of plastic inside the bag.

Leaving aside the damage, I think I was most incensed over the fact that a) it's an expensive book, b) it was on consignment and c) it reflects pretty poorly that MCS handles other people's property without much care to the value. And why would they? It's not their book so who cares! Right?

And yeah, I have an email in. Not much can be done on damage to a .5 - but like I said, it's not about the damage (of which there is little) it's about the principal of the matter. I understand online raging is not always the route to take, and I wouldn't bother making a thread over damage to a low-grade $50 book, but this is a little different. I've taken more care packaging a $30 record, I expect the same of a "professional" selling a $2400 book.

Jason, do you have any pictures of the packaging? MCS has always expertly packed my books so I'm curious how this one differed from their usual practices.

[Dr. Balls]

On 6/7/2022 at 4:33 AM, Ryan. said:

Jason, do you have any pictures of the packaging? MCS has always expertly packed my books so I'm curious how this one differed from their usual practices.

I don’t - the damage was the last thing to be revealed when unpacking. They clearly put a lot of expense into their boxes - it was impressive with the corner protectors, etc. but when you finally got inside to the raw book was where it happened.

[MadGenius]

Serious question. Given the book was already graded 0.5, does the damage impact the grade at all? Hard to get any lower than that, right?

[ThothAmon]

Great book. I love MCS, shi ite happens. 

Edited June 7, 2022 by ThothAmon

[wardevil0]

On 6/6/2022 at 7:39 PM, Dr. Balls said:

Not much can be done on damage to a .5 - but like I said, it's not about the damage (of which there is little) it's about the principal of the matter.

 

On 6/7/2022 at 8:43 AM, MadGenius said:

Serious question. Given the book was already graded 0.5, does the damage impact the grade at all? Hard to get any lower than that, right?

 

In this case, it seems like there was little-to-no additional damage done, but the problem is that a relatively high-dollar purchase was packaged surprisingly poorly.  MCS needs to determine how and why this happened so it doesn't happen to a high-grade raw (which it seems like is occurring, so +1 to MCS customer service).

[The Lions Den]

On 6/6/2022 at 11:33 PM, Domo Arigato said:

Cool book....but I had no idea that it was a $2,400 book in 0.5 condition. 

Looks like I'll have to stick with After School Detention Girl. 

 

Hey, you remember when that girl was prom queen? Oh wow...  

[JollyComics]

MSC is a champion of the packing but the ONLY one thing I hate is the tape that is used for the comic book bags and packing bags.  It's very hard to pull it off the bag.  It's very bad for the comic books while the tape is being removed off the bag that can damage the book in the process.  Accidents can happen, the tape will damage the cover.

@mycomicshop  Please consider using the different tape that can be lessen the damage and is easy to be removed.

[mycomicshop]

After speaking with our shipping department manager, and getting some additional information from the OP, I can confirm that this book was not packed correctly. It was an error made by the person who packed up this order for shipping.

Our shipping manager will review all this with the person who made the error, as well as the rest of the department, to make sure this doesn't happen again.

 

[ttfitz]

On 6/6/2022 at 7:39 PM, Dr. Balls said:

Leaving aside the damage, I think I was most incensed over the fact that a) it's an expensive book, b) it was on consignment and c) it reflects pretty poorly that MCS handles other people's property without much care to the value. And why would they? It's not their book so who cares! Right?

It doesn't really apply in this case - given the grade, the value of the book likely doesn't change and it doesn't sound like you are sending it back - but in general, I believe they DO care. And not just because I think they are a pretty good company who cares about these things, but in a practical sense. My understanding is that their position is that at the point a consignment book is sold, it's now MCS's book - that is to say, if there are problems, with a return or whatever, MCS is the one to deal with it, it doesn't go back to the consigner to deal with.

@mycomicshop can confirm, but I think that's the policy that's been stated before.

[Dr. Balls]

Conan from MCS reached out and talked about the shipping issues - which I’m appreciative of. Everything is good and resolved in a way that I would have wanted. Notice was made on the packing of a pricey book and they will look into it. I didn’t need compensation (they offered) - just having them look into the issue was fine for me, so I changed the headline, as my goal is to not have a permanent thread about a temporary problem that they made the effort to rectify. Thanks MCS and Conan!

[mycomicshop]

On 6/7/2022 at 12:43 PM, ttfitz said:

It doesn't really apply in this case - given the grade, the value of the book likely doesn't change and it doesn't sound like you are sending it back - but in general, I believe they DO care. And not just because I think they are a pretty good company who cares about these things, but in a practical sense. My understanding is that their position is that at the point a consignment book is sold, it's now MCS's book - that is to say, if there are problems, with a return or whatever, MCS is the one to deal with it, it doesn't go back to the consigner to deal with.

@mycomicshop can confirm, but I think that's the policy that's been stated before.

Yes, we do care, and we wouldn't be successful if we were careless about the things buyers care about like bad packing or bad grading. We generally do a very good job of grading and a very good job of packing, but because we're a large business with many employees, sometimes human error or just bad luck will slip in somewhere. When it does we take it seriously and try to fix the problem and keep it from happening again.

And yes, if there had been a problem with this book (damage we're responsible for, or a return, or whatever), it would have had zero impact on the consignor. The consignor got paid quickly after the book sold, and anything after that point is our responsibility. The consignor would never even be aware there was any issue.

[Valentino Long]

On 6/7/2022 at 2:39 AM, Dr. Balls said:

Yikes. Unpacked my $2400 raw book from MCS - which was double-boxed nicely, only to find that the person who packed the inner box rammed a wad of kraft paper padding right onto the book (which was resting face down on another wad of kraft paper - so naturally, pushing hard against a book on an uneven surface is going to cause damage - something avoided if a person took care in packing the book), creasing the book and the board, and breaking the Mylite to the point it actually had pieces of plastic inside the bag.

Leaving aside the damage, I think I was most incensed over the fact that a) it's an expensive book, b) it was on consignment and c) it reflects pretty poorly that MCS handles other people's property without much care to the value. And why would they? It's not their book so who cares! Right?

And yeah, I have an email in. Not much can be done on damage to a .5 - but like I said, it's not about the damage (of which there is little) it's about the principal of the matter. I understand online raging is not always the route to take, and I wouldn't bother making a thread over damage to a low-grade $50 book, but this is a little different. I've taken more care packaging a $30 record, I expect the same of a "professional" selling a $2400 book.

Thank you for sharing this information and your experience. I am currently writing research at the university on this topic and your recommendations and books you have written about will be very useful to me. I always try to check plagiarism and for this I use a resource https://fixgerald.com/ that will not only be able to detect the presence of plagiarism in my work, but also to correct grammatical errors.

Edited June 23, 2022 by Valentino Long