How do I get incorrect labels fixed? 1 1

[notfromthisearth]

I submitted two issues of Thor #1 to be graded. One was a regular edition and the other a Pichelli Variant cover. The books came back with the labels switched. That is, the regular edition had the Pichelli label and vice versa. I was not upset as mistakes can happen. I contacted CGC and was sent a return label to get the labels corrected. However, they came back today with NOTHING DONE!!!. The labels are still incorrect. How do I go about getting this fixed?

[MattM CS]

Hello, 

We apologize for this mistake not once but twice. I will be sending you instructions via email to have this returned again and corrected. Feel free to let us know if you have any other questions!