WDBill Posted July 6, 2022 Share Posted July 6, 2022 It appears I was charged the full amount for this order. I wrote on the order to apply my credits. What do I do now? Submission #4070689 Order #: CGC9667745047 Received: 5/25/22 Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted July 6, 2022 Administrator Share Posted July 6, 2022 Good morning, Thank you for your message. I am sorry to hear that! I will send this information over to our accounting department to check that and if your credit was not applied, we will make that adjustment for you and credit back any overpayment. Thank you! Link to comment Share on other sites More sharing options...
WDBill Posted July 8, 2022 Author Share Posted July 8, 2022 Do you know how long it will be before I hear something? I was hoping to have an adjustment before I had to pay my CC bill. The invoice was $228 and I think I have $165 credit that would apply. Thanks Link to comment Share on other sites More sharing options...
WDBill Posted July 16, 2022 Author Share Posted July 16, 2022 On 7/6/2022 at 8:04 AM, Jennifer F. said: Good morning, Thank you for your message. I am sorry to hear that! I will send this information over to our accounting department to check that and if your credit was not applied, we will make that adjustment for you and credit back any overpayment. Thank you! Spoke with Becky in accounting on 7/12 who said to give it 48 hours and check. No credit back to card yet. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted July 18, 2022 Administrator Share Posted July 18, 2022 @WDBill Hello! We apologize for the delay. I have processed this refund. It will show back on your card shortly. Let us know if you have any other questions. Link to comment Share on other sites More sharing options...
WDBill Posted July 20, 2022 Author Share Posted July 20, 2022 On 7/18/2022 at 8:10 AM, MattM CS said: @WDBill Hello! We apologize for the delay. I have processed this refund. It will show back on your card shortly. Let us know if you have any other questions. I received a refund of $30 today. Can someone give me some detail as to why $30? I thought it should have been more. The invoice and charge to my CC was $228 and I think I have $165 credit that would apply. Thanks Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted July 21, 2022 Administrator Share Posted July 21, 2022 Hello again! We are showing the $165 credits were first applied to invoice 3863688 and the remaining amount was $30. Please see the below breakdown. Grading Fees: $90 Handling Fees:$5 Shipping Fees: $40 Total: $135 $165 credits - $135 = $30 Link to comment Share on other sites More sharing options...
WDBill Posted July 22, 2022 Author Share Posted July 22, 2022 On 7/21/2022 at 8:18 AM, CMatthews said: Hello again! We are showing the $165 credits were first applied to invoice 3863688 and the remaining amount was $30. Please see the below breakdown. Grading Fees: $90 Handling Fees:$5 Shipping Fees: $40 Total: $135 $165 credits - $135 = $30 That is strange. 3863688 was sent in way back in 4/2021 and just completed 6/2022 before I even ask about this charge. I also thought the credit is applied to GRADING charges only. I will go back and pull all my invoices and credit card statements to verify everything. When is CGC getting this new and improved tracking system I keep hearing about so you can track past 8 months. I have several other shipments sent in over a year ago that makes it hard for me to keep up with. Thanks Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted July 22, 2022 Administrator Share Posted July 22, 2022 Hello! We recently updated our policy so that membership credits can be applied to all fees. As for the submission tracking feature, we are working on a solution to the issue and hope to resolve it soon; however, there is no timeline currently when it will roll out. We are sorry for any inconvenience this may cause. Link to comment Share on other sites More sharing options...
djzombi Posted July 27, 2022 Share Posted July 27, 2022 CGC really, really needs to be more transparent with its invoicing. I would love to hear that there are plans to update the member account page to show a detailed history of credits and debits. This would eliminate the mystery of "was my credit applied? How much of my credit do I have left?" which we hear all the time regarding membership renewal credits. Crawtomatic, Engr62 and WDBill 3 Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted August 2, 2022 Administrator Share Posted August 2, 2022 Hello, We appreciate the feedback and will relay this to our management team. Please let us know if you have any additional questions. Link to comment Share on other sites More sharing options...
