Account credit balance inquiry 0

[Engr62]

Is there a way for me to check to see what the credit balance is on my account?  If I access my account by clicking "My CGC" --> "My Account" it just shows my e-mail address, password (or rather a bunch of * to represent it), customer number, and shipping address.  I would like to see how much has been used of my membership credit and other credits I've received.  Thank you.

[MattM CS]

Hello! 

Thank you for your message! Currently we do not have available credits visible anywhere on our site. Currently you have $26 in credit left on your account to be used on submissions. Let us know if you have any other questions!

[Engr62]

@MattM CS, thanks for the response.  How can I get a detailed statement showing my credits and debits?  The $26 credit you say is left in my account is way below what it should be.

Edited July 28, 2022 by Engr62

[MattM CS]

@Engr62 Of course! I just emailed you a statement of all of the fees and credits associated with your account. You can find there is $11 credit remaining from your Membership Credit and a $15 Credit applied for submission 4088178. Let us know if you have any other questions. 

[Engr62]

@MattM CS Thank you for sending the statement.  Are these statements sent on a regular basis without one having to request it?  If not, they should be.

Looking at the statement you sent, I should have a credit balance of $60.  Instead, I was billed $34 to my credit card that shouldn't have been billed, AND the $34 was also subtracted from my CGC credit balance--leaving only $26 instead of $60.  In short, CGC basically overbilled me $68.

Combined with the mechanical error which required me to send the comic back for reholdering, this was definitely not the best first impression for CGC to make.

Edited July 29, 2022 by Engr62

[CrystalM CS]

Hello,

We are showing the below breakdown for the membership credits used. For additional information regarding payments and credits, please contact our Accounting department directly at 941-360-3990 ext. 810. Thank you. 

4088178

Grading Fees: $39

Handling Fees: $5

Shipping Fees: $35

4088179

Grading Fees: $20

Handling Fees: $5

Shipping Fees: $35

Total member credit used: $139.00

 

[Engr62]

@CMatthews, thank you for the break-down.  Return shipping for each of these two submissions was supposed to be FedEx Ground (at $18 per)--which is what was selected on the submission form--but, for some reason, 4088178 came back shipped via USPS Priority with signature verification ($35).  I was credited with the $17 difference when I spoke with customer service since it was returned using a shipping method I did not select on the submission form.

4088179 is now at the "Grading/Quality Control' step.  Is there anyway to make sure it is returned using the proper shipping/cost before it goes out?  I see in your breakdown you have the shipping fees for this one as $35 as well--which is not correct.

[MattM CS]

On 8/2/2022 at 2:33 PM, Engr62 said:

@CMatthews, thank you for the break-down.  Return shipping for each of these two submissions was supposed to be FedEx Ground (at $18 per)--which is what was selected on the submission form--but, for some reason, 4088178 came back shipped via USPS Priority with signature verification ($35).  I was credited with the $17 difference when I spoke with customer service since it was returned using a shipping method I did not select on the submission form.

4088179 is now at the "Grading/Quality Control' step.  Is there anyway to make sure it is returned using the proper shipping/cost before it goes out?  I see in your breakdown you have the shipping fees for this one as $35 as well--which is not correct.

Hello,

Although this is being shipped via USPS the shipping fee for this invoice is still $18. If this is changed after the invoice ships, please send us an email at submissions@cgccomics.com so we can work on refunding those extra fees to your account. Let us know if you have any other questions.