Maboc Posted January 14, 2023 Share Posted January 14, 2023 Hi there, I'm really not sure where to post this, in here, SS, General chat, wherever. I contacted CS, but was basically told to suck it. It has been a few weeks since I got my book back from the Rose Besch signing, and my book was heavily damaged during the process, including some pressable defects that were not there when I sent it in, and paid for the pressing. There is also a tear on the back cover now. I have photos from before the signing, and there was no tear, or damage where there is now. The signature and remarque are exactly where I cut windows for them, so I cant imagine it was taken out. I just kept getting told that the damage happened in transit, and that was that. It is kind of hard to imagine that somehow a tear like this happened in transit. Even if that were true, the pressable things should of come out during the press. The front damage is kinda hard to photograph, but very noticeable in person. I have several more books currently there for both SS and regular grading, and it has really shaken my confidence in CGC. Link to comment Share on other sites More sharing options...
Administrator NickiO CS Posted January 15, 2023 Administrator Share Posted January 15, 2023 Hello @Maboc Thank you for reaching out to us. I also located an email from you on this issue. I am not able to confirm or approve a damage claim with photos, so our first step is to have the grading team review the book in hand. I have sent some instructions to send the book in at no charge so that we can review the condition of the book. I will also supply your before and after photos to our grading team. Once reviewed, we can reach out to you with additional information, resolution and any next steps. If you have any questions, let us know. Link to comment Share on other sites More sharing options...
Maboc Posted February 2, 2023 Author Share Posted February 2, 2023 Hi there @NickiO CS I see that this made it into the system today. But I was also charged $80 for it for some reason. On top of that it was charged to a card that I no longer have on file with you. Both of these are quite concerning. The Lions Den and MAR1979 1 1 Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted February 3, 2023 Administrator Share Posted February 3, 2023 Hello @Maboc, Could you please send us the order number of this package so we can review the cause for this? Link to comment Share on other sites More sharing options...
Maboc Posted February 3, 2023 Author Share Posted February 3, 2023 On 2/3/2023 at 5:24 AM, MattM CS said: Hello @Maboc, Could you please send us the order number of this package so we can review the cause for this? For sure, CGC5392961737 is the order number.4198213 is the submission number. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted February 6, 2023 Administrator Share Posted February 6, 2023 Hello @Maboc, Please send me an email at submissions@cgccomics.com regarding this order. I am sorry for the inconvenience. Link to comment Share on other sites More sharing options...
