SpikeUsey Posted November 28, 2023 Share Posted November 28, 2023 My order was received on 11/8/23 and it told me it would take 20 business days. So I'm assuming they will be done around 12/8/23, or is there an additional step or something I'm missing? Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted November 28, 2023 Administrator Share Posted November 28, 2023 Great question! Generally yes that would be correct. One thing to remember is holidays and office closures do not account for that total turnaround time. Since we were closed Thursday and Friday last week this would put the best estimate of finishing up around 12/11. Also so you know, from the 13th-21st we had an office move as we transferred into a new facility that could better fit our needs and future growth. This may affect the total turnaround time as well. Thank you for your understanding. Let us know if you have any other questions. Link to comment Share on other sites More sharing options...
SpikeUsey Posted November 30, 2023 Author Share Posted November 30, 2023 So probably not going to be done till the 18th if the move affected it. They were supposed to be a Christmas gift but if the move does affect it then it's going to be cutting it close for Christmas. Link to comment Share on other sites More sharing options...
Administrator NickiO CS Posted December 3, 2023 Administrator Share Posted December 3, 2023 Hello @SpikeUsey, We are working to complete all submissions within their estimated turnaround time and your submission has seen some movement in grading. It should be moving on to encapsulation soon. We appreciate your patience and are excited for you to see your graded books when they are completed! Link to comment Share on other sites More sharing options...
