Undesired and Unidentified Slab Elements 1 1

[Tamangocgc]

Hello,
I recently received a Slab in which the holder is as shown in the attached images. I'm specifically talking about the narrow, kind of cloudy looking strips between the section that holds the comic and the outer border of the slab. I don't know exactly why this holder looks the way it looks, but I do know that out of the hundreds of slabs that I own, I have never seen one that looks like this. As a matter of fact as I revisit the images I'm wondering if somehow this holder was opened and then resealed. I don't know if it's possible for someone outside of CGC to do this but that's what it sort of looks like. Maybe this is simply a manufacturing defect, but in any event, I need to know the reason why this slab/holder looks the way that it looks so that I can properly address this issue with the person who sold it to me . Thank you in advance to anyone who responds.

[MattM CS]

@Tamangocgc,

Thanks for contacting us. This happens from time to time in the encapsulation process. This does not look to have been resealed from the images. Unfortunately, if you would like our team to review this further or place the book into a new encapsulation, it would need to be sent through the paid reholder service. I am sorry for the inconvenience.

[Tamangocgc]

Ok I need to comment further regarding this issue. In reviewing your response to my post of April 8th, in particular your statement that "This happens from time to time in the encapsulation process", I find myself asking the following question. Why would your quality control system allow a slab in this condition to be released to the public? Do you not see this as a defect? I mean the purpose of having a book encapsulated isn't simply to protect it from the environment. The holder itself is supposed to enhance the books overall visual quality, and certainly an issue such as the one shown in the images I've provided detract from the books overall visual quality. So surely these unwanted and undesirable elements must fit into what you call "Mechanical Errors" because this is not the standard outcome in the encapsulation process. So what can you do to help make my situation right? That appears to be the million dollar question, as per your policy only the original submitter can return a slab with mechanical errors, and I am not the original submitter. If no exceptions are to be made and I must abide by the the tenets of this policy, it would be much appreciated if you would at least confirm that what I've pointed out in the images I've provided are indeed Mechanical Errors. This way when I approach the person who sold me the slab, there will not be any debate as to whether or not the slab has defects, and that these defects should have been included in the products description. Furthermore, after paying several hundred dollars for this slab I should not be the one to have to pay additional monies to have the slab reholdered.