Follow up to previously submitted inquiry 1 1

[David Puterbaugh]

How do I use a credit that was applied to my account? MattM CS replied today to my previous inquiry and told me that he applied a $25 credit to my account. I attempted to create a submission, but at checkout, no $25 credit was available to apply to the cost.  Do I need to wait a day? Or should the credit be immediately available?

[MattM CS]

Hello,

The online form is unable to display available grading credits. You will receive your invoice number(s) when your order has been processed. No charges will be processed until your order is received in our facility. Any available member credits will be applied automatically before processing the charge. Sorry for the confusion!

 

[David Puterbaugh]

Thank you.  I think you just described an opportunity to improve your online form. Have a great day !!!

[Topnotchman]

I've had to send reminders as available credit was not automatically applied. 

[David Puterbaugh]

I submitted my book for reholdering (Submission #4416868) and anticipated the $25 credit that you applied to my account to be credited toward my fee as you indicated. I received an email today that shows the entire $45 fee was billed to my credit card. I had even included a letter with my submission that stated that if the $25 credit wasn't available, to contact me before processing my order, which was apparently ignored. Can you please intervene ASAP to make sure the $25 is removed from my invoice or credited to my card.  See attached photo. The reholdering was required due to a Mechanical error which should have been easily seen during inspection.   Thank you. 

[David Puterbaugh]

On 4/11/2024 at 12:04 PM, Topnotchman said:

I've had to send reminders as available credit was not automatically applied. 

Send to where and to whom?

[workingdog]

On 4/19/2024 at 11:00 AM, David Puterbaugh said:

Send to where and to whom?

Call Customer Support, (1) 855-472-3310.  They'll take care of it in no time flat.