CrystalM CS

Thank you for the update!

Hello again! We are showing the $165 credits were first applied to invoice 3863688 and the remaining amount was $30. Please see the below breakdown. Grading Fees: $90 Handling Fees:$5 Shipping Fees: $40 Total: $135 $165 credits - $135 = $30

Yes of course! We will remove the ship with hold and have the finalized submission shipped shortly.

Hello! Thank you for reaching out. This is an excellent question! We do add the artist to the labels; however, it is mainly at the Grader's discretion if it is added. If you would like to have the artist added to your book it would need to be submitted as a Reholder and request it for the book in question.

Hello! We are happy to hear that you will be attending SDCC this year. Witnesses will be available at our booth for signing events. Please be sure to stop by first thing to ensure that you are set for the signing event.

Hello! We are showing submission 3982578 has been finalized; however, it is scheduled to ship with submission 3983983. This submission is currently waiting to be graded. The Magazine turnaround times can be quite lengthy and are currently estimated at 186 business days.

Hello! We are so happy to hear that you are going to be attending the SDCC! We will not be offering window bags for sale at the booth; however, there may be some available for use. We do recommend that you do not depend on this and have the books ready for the signing event before coming to the show. You can find tutorials on creating your own window bags by searching YouTube. We will have witnesses available for the signing events. Please come to the booth first thing to ensure that you are able to secure a witness for your event. Thank you.

Hello! Unfortunately, CGC cannot make any changes to a submission once it has been submitted. You may want to contact the facilitator directly to confirm if the package has been shipped yet. If it has not, then they should be able to add the service. If it has, then there is nothing else that can be added. I apologize for the inconvenience.

Hello! The books that are submitted for the Pressing service would be split into their own submission and would not hold the other books up at all. Each tier or service has its own turnaround time and so each tier of service would be split into its own submission essentially.

Hello! We are happy to hear you have decided to submit with us. You may send both submissions in one box as long as each has their own packing slip included.

Hello! CGC is not planning on attending the Tampa Bay Comic Convention currently; however, there may be a facilitator there that you may submit with.

Hello! The updated credit card information feature was recently added and can be found under the submission tracking page. You can select the invoices you wish to update the payment method on there.

Hello! The online submission tracking feature is only designed to show the last 8 months' worth of activity. We are currently showing your submission is at CCS for Pressing services and should be moving forward shortly. The current estimated turnaround times can be found on our website below. CGC Services & Fees | CGC (cgccomics.com)

Hello! This sounds like it would benefit from being Reholdered for sure. You can get the book Reholdered by submitting it via our online submission forms. Simply select the Reholder options when submitting. The fees for a Reholder are $20 per book plus shipping and handling. Thank you.

Hello! We would be happy to assist you with this. Can you please contact customer service directly at service@cgccomics.com or 941-360-3991 so we may better assist you? Thank you.

Hello! You are correct and we are showing the membership credits were not applied. We will contact our accounting department to have them refund the credits to you. Please feel free to contact customer service anytime at 941-360-3991. Thank you.

Hello! We are sorry to hear that you have received a damaged slab. Please contact customer service directly at 941-360-3991 to arrange the return of the slab for repairs. Thank you!

Hello! We are sorry to hear that you may have some delayed submissions. We understand that turnaround times are important to our customers and work hard to ensure all submissions are processed as efficiently as possible. For more information regarding a specific submission, please contact our customer service at 941-360-3991

Hello! Restoration Removal would be selected if there was already known restoration to the comic before submitting it for review. This would be requesting that the book be screened for the Restoration Removal services.

Hello! Not all books will be in our database and you may have to manually enter them. You may do this by clicking on the "I Can't Find My Comic" icon in red when using the search bar.

Hello! You should have received a discount code in your welcome email when you signed up for the new membership. If you did not get the code, please contact our customer service directly for a replacement.