CrystalM CS

Hello! Thank you for reaching out. We do try to complete orders in a first come, first served basis; however, there are times when a submission is held back for one of many reasons. This could be that additional research is needed on a certain book or second opinion is needed on the grade. We apologize for the delays. We are showing that this submission has been graded and is currently being encapsulated. You should see this finalized shortly. Once completed you will receive an email letting you know the package has been shipped. Please let us know if you have any additional questions.

Hello! It does appear that there is an issue with the online submission form currently and it is not reflecting the correct pricing; however, you may continue to submit as is. The online form is not a live form therefore there will be no charges processed until the submission has been received at our facility. Once received, you will be charged the correct amount of $120 per book for the signing event. I have forwarded this information to our web team for review so they can correct this error. Thank you for reaching out!

Hello! We are excited to hear you may be attending NYCC! Yes, CGC will have witnesses available at our booths for signing events.

Hello! Thank you for reaching out. CGC does not grade books sealed in a manufacturer's poly-bag at this time. CGC will most likely contact you to request written approval to remove the books from the original poly bags if they have not been opened before sending them in. Please let us know if you have any additional questions.

Hello! We can only give out account information if you are an approved party on the account to receive such information. This includes names of submitters or shipping addressees.

Hello! Thank you for reaching out! Due to the recent Hurricane, there have been some delays with entering submissions into the system; however, as long as the submission was received before the deadline, then it will still qualify for the signing event. I see that your other submissions were entered into the system yesterday so you should see your final submission entered into the system today. If you still do not see the submission entered, please contact customer service at 941-360-3990 so they can research this for you. Thank you.

Hello! Can you please provide the certification number for the book as well? Thank you!

Hello! The free shipping kit is provided in the form of a voucher number that is provided when you sign up for the membership. You should receive a copy of the number in your confirmation email. This can be redeemed at our CCG store. CGC Comics Supplies – CCG Store (collectiblesgroup.com). Please feel free to contact us with any additional questions.

Hello! There is no set amount of time for a submission to remain in one stage of the pressing/grading process, only the overall turnaround time. This being said it does look like your submission is moving forward according to the selected grading tier. As of right now, your submission is with CCS for Pressing services. Once this is completed, your submission will be moved over to the Grading side of things. Payments are taken when a submission is received, this includes being received at CCS for Pressing. Please let us know if you have any additional questions.

Hello @vaultkeeper Thank you for reaching out. I am waiting for our verification team to get back with me on the status of this submission. Once we know more we will reach out to you directly. Please feel free to direct message me with any further questions.

@blackvelv I sent you a private message for more information on this subject.

Hello! The online form is not a live form and as a result, no charges are processed until your order is received in our facility. Any available membership credits will be applied automatically prior to processing the charge. The Membership Credit is valid for 1 year from the date of purchase. They will automatically apply to any regular CGC fees as they are incurred until the credits are used up or expire.

CGC does not certify books that are sealed in a manufacturer's poly-bag. To have a poly-bagged book certified by CGC, you must either remove the book from its poly-bag or send written approval authorizing CGC to remove it. The words “Poly-bag removed” will appear in the key comments section on the CGC label. The label will not specify if any loose item was in the poly-bag with the comic. When the comic graders remove items from a poly-bagged comic, the items are returned to the submitter in a separate mylar/bag and board.

Hello! I have confirmed that we do not normally label the newsstand editions on these books and the labels are correct as is. We do appreciate your patience as we looked into this for you.

Hello! We are showing submission 2729556 has been finalized and should be moving to the shipping department this week. Once shipped, you will receive an additional email. Thank you.

Hello! Thank you for reaching out. In order to have the book identified as a gold-label pedigree, it would need to be resubmitted for grading. Our Graders will then review the book to see if it would qualify for the pedigree label. Thank you.

Hello, We understand your concern! We have contacted our verification team to ensure these books are being pressed as requested and we will let you know the answer as soon as possible. Thank you for your patience and understanding.

Hello! We would be happy to assist you today. Please see the below updates and let us know if you have any additional questions. The estimated turnaround time for Economy submissions is 240 business days. This can be found by following the link provided. CGC Services & Fees | CGC (cgccomics.com) 3989533 - In the queue to be graded 3989083 - In the queue to be graded 3989084 - In the queue to be graded

Hello! Thank you for reaching out. It looks like an interesting collectible that you have. Can you confirm if this is a hardcover book? Thank you.

Hello, Either option would be sufficient for our receiving team to move forward. Thank you.

Hello! We are sorry to hear that you have a scuffed slab. Unfortunately, in order to qualify for a complimentary reholder, the original submitter would have needed to report the damage within two weeks of receiving the submission. If this was not reported by the original submitter, we do require it to be a paid reholder service. Please let us know if you have any additional questions.

Hello, Thank you for reaching out. We apologize for the confusion; however, FedEx is our standard shipping method now. It is fully insured and a signature is required as well.

Hello! We do ask that a period of 15 business days has gone by before we submit a lost package claim; however, I have proceeded to ask my shipping department to look into this for you. This process can take some time depending on how quickly USPS returns our inquiry. We do appreciate your patience and understanding.

Hello! Thank you for reaching out. We do understand your frustrations; however, this has been delayed due to a large number of submissions received and the artists are still working on the sketches. We have been in contact with them and they are trying to finish these as quickly and efficiently as possible while still maintaining a quality sketch.

Hello! @Batisaac This is not considered the signing card; however, you can create your own. Please be sure to write on a small piece of paper and include your name, the artist's name, and the order number. This should be include on the back of each book submitted. Thank you.