CGC Mike

You are correct. I made sure the Operations Manager knew what to look for by sending both pictures and text.

I will say that after talking to our Operations Manager the other day regarding this problem, he went to the encapsulation area where there were a lot of slabbed books, and could not find 1 book with a warped holder.

I have sent our Operations Manager multiple scans of different books and different submissions, and at least 1 book should be sitting on his desk Monday, which is when he told me he will be reviewing everything. So, I do not want to say anything until then.

Something like this should be brought to our attention as soon as you get the book or books back from CGC. Send customer service pictures and ask how you should proceed. I can't give just one answer, as we would need to do this on a case by case basis. I will be in touch with our operations manager after he has received some of these, and the team examines them. After that, I may be able to provide more answers.

Not that I'm aware of. It appears that you have a link.

Awesome!

Yes, I can look into this.

Thanks. This has been passed along to the team. Mike

Hi Start a new thread in this forum, and customer service will assist you with this. Mike https://boards.cgccomics.com/forum/23-ask-cgc/

Well, lets work on getting them to us first. If there is such a problem, there are multiple options to make things right. If you need my assistance, you know how to get in touch with me.

This book is being sent back to us. Upper management was made aware of this problem. It will be inspected very closely by our Operations Manager and vintage graders will most likely see it too. Then, it is to be pressed and regraded. He was in the encapsulation area today inspecting all submissions checking for this problem, and found no evidence of it. He also stated that nobody has sent any books back except the ones that I helped people with on the forum. So, I do not believe this is a widespread problem based on the feedback I have been given from the team, as other vintage graders have also inspected books that have been encapsulated.

I have pinned it at the top of the newbie section. We have quite a few pinned threads in comics general already. There's not many pinned in the newbie area so, the thread sticks out pretty good.

I am sorry that this has happened to you. I see that you mentioned going to CS. Be sure to supply them with pics of the side view, as well as the spine ticks in the same spot, and explain why that is a problem. You could mention that the operations manager is aware that some people are having a problem with this on the forum. 1 person is sending a book back for him to personally inspect before it is pressed and regraded. He was in the encapsulation area today inspecting all submissions checking for this problem, and found no evidence of it. He also stated that nobody has sent any books back except the ones that I helped people with on the forum. So, I do not believe this is a widespread problem based on the feedback I have been given from the team, as other vintage graders have also inspected books that have been encapsulated.

Yes, I am going to bring this to their attention.

Send this back to us as a ME (holder defect) Be sure to write this on the packing slip. ATTN: Operations manager Dale ******* Approved by Mike Greenwood Please press and regrade at no charge to the customer, as the book was damaged due to a warped inner well. Please send me the tracking number when this ships, and a copy of this post. Be sure to complete the submission form before the 14 day window expires. Submit as a Mechanical Error (Holder defect) After you complete the form, a prepaid shipping label will be sent to you through our website. (not by e-mail).

@MattM CS Could you arrange for this customer to put the ME to the ATTN of the cards operations manager on the packing slip, and have the customer send you the tracking number when it ships to us? You could then send it to the ops manager, and ask him to have someone find the package when we receive it and expedite this.

I am moving this out of the Home Video section.

Who is @ComicMike? I'll see what I can dig up.

Noted...

@JDH-84 You can send this book back as a mechanical error. Be sure to write ATTN: Matt Nelson and press and regrade on the packing slip. If you decide to do this, be sure to send me the tracking number when it ships. Mike

Even though you have an older custom title, this should be noted.

Here's a link to the Summer edition grading contest signup thread. The deadline for this is July 16th. 8:00 PM Eastern time.

From this point forward, please direct your questions to customer service. This can be done in the Ask CGC section of this forum, or by a phone call, text or email. Thanks

Yes.