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AllisonC CS

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Posts posted by AllisonC CS

    Item shipped but no tracking number

    in Ask CGC

    Posted

    Hi @AltonKroobe,

    Thank you for contacting us. I have sent you an email to get some more information to be able to assist you. You can also look on the submission tracking page for this submission and it should give you the tracking number there.

    Please let us know if you have any questions. Thank you!

    Postage throughout the world.

    in Ask CGC

    Posted

    Hi @Companyboy,

    Thank you for contacting us. Yes, you are able to submit to us from anywhere in the world. We do have an office in the UK that you can drop your books off by appointment and they will send it to us or you can send them directly to us. You will be able to view the International shipping costs here: https://www.cgccomics.com/news/article/8324/shipping-collectibles-cgc/. If you would like to submit to the UK office directly you can reach out to them directly by emailing Service@CGCcomics.uk.

    Please let us know if you have any concerns.

    Thank you!

    FCBD Label deadline

    in Ask CGC

    Posted

    Hi @lollyclown,

    Thank you for reaching out. There is not a cut-off date for the Free Comic Book Day labels. As long as they are the books from FCBD from this year or previous years we will be able to give you the label. I hope that helps!

    Please let us know if you have any questions.

    Thank you,

    Getting comic graded from other grading

    in Ask CGC

    Posted

    Hi @Multi Verse Comics,

    Thank you for contacting us. I am happy to help. Currently, our Signature Series certification is only for signings where a CGC Signature Series witness was present to authenticate the signing at the time it happened. Testimonials, photographs, video recordings, certificates of authenticity, or any other proof of signing are not accepted.  Any books submitted with an unwitnessed signature would be graded with a Green Qualified Label, indicating there is a name written on the cover without authenticating it.  If you decide to submit these books you would select the signing for Rob Liefeld and then add you books. Please note we would treat these books as "Raw" books and we would grade them as if they were not previously graded.  

    Starting soon, after the acquisition of JSA Signature Authentication, we will be accepting submissions for unwitnessed signings to be authenticated by JSA and encapsulated by us. This was announced recently, we plan on launching this service sometime VERY soon, and you can find more information here:  https://www.cgccomics.com/news/article/12753/  

     

    Please let us know if you have any questions.  Thank you!

    Hold at Fedex location

    in Ask CGC

    Posted

    Hi @Kin3,

    Thank you for contacting us. All shipments are a direct signature required with restrictions that do not allow packages to be rerouted or the address changed once they have shipped. These restrictions are in place to protect the security of your returning collectibles and they cannot be removed or amended. If a shipment is unable to be delivered after 3 delivery attempts, it will be returned to the sender.  Once a shipment is returned to CGC and processed through our mail queue. We will contact you to confirm the shipping address and make the necessary reshipping arrangements. Changes to the shipping method and/or address can be made by replying to the RETURNED SHIPMENT email notice.  
      
    Orders can be shipped to any address of your choosing; a place of business or directly to a FedEx location to be held for pickup.  (Note: FedEx has partnered with Walgreens to offer additional pickup locations. The address for the specific location is required). 
     
    The RETURN SHIPMENT email will be sent to the account holder and the account holder must respond to that email directly to arrange any changes and re-delivery.  

    Please let us know if you have any questions. Thank you!
     

    When will Shipping Kits become available?

    in Ask CGC

    Posted

    Hi @webapalooza,

    Thank you for contacting us. We unfortunately do not yet have a restock date on the shipping kits. We are working closely with our vendor and will work on getting those back in stock as soon as we can! Once the ship kit items are re-stocked, you can still use your discount code to place an order for one at the CCG Store! In the meantime, you can use your own shipping materials to ship your books in a similar manner. It is not required for you to use our shipping kits. We thank you so much for your patience as we work on getting the ship kit items re-stocked as soon as we can for you all.  

    Please let us know if you have any questions. 
     

    Dan Slott In House Signing

    in Ask CGC

    Posted

    Hi @TSwift25,

    Thank you for contacting us. Dan Slott completed his signing at the end of March. If the order is going through pressing will be about 8 weeks from the date it was signed. If the order is not going through pressing it is about 6 weeks. Please note that the turnaround times are estimated, but we try and stay as close to them as possible. 

    Please let us know if you have any concerns. 

    Encapsulation size limit

    in Ask CGC

    Posted

    Hi @I like pie,

    Unfortunately, there is no wiggle room in the dimensions of the holders. Since this is larger we would not be able to safely encapsulate the movie program. We apologize for the inconvenience. 

    Please let us know if you have any concerns.

    Upgrades and auto-renew

    in Ask CGC

    Posted

    Hello @PVOG,

    Thank you for contacting us. Our Elite membership is $299 per year and when you are on auto-renew or decide to upgrade you will get a slight discount on the membership. Let us know if you have any other questions. 

    Upgrades and auto-renew

    in Ask CGC

    Posted

    Hello @kcm54,

    Thank you for reaching out. Yes, you would get the second credit added but the previous membership credit will still expire a year from the original sign-up date. For example, if you signed up on 5/15/23 and you decide to upgrade today the first credit will expire on 5/15/24 and your other one will be good until 4/15/25.