They've been taking up to six weeks to open packages, which is absurd. They have a clear scalability problem that can only be solved by hiring more people, which I know they are doing. I don't get the impression that they pay particularly high wages but, as companies grow, it's not often as simple as just hiring more hands; usually maturing companies hire people with backgrounds in process efficiency and pay them accordingly. For now, they are in a bad spot as far as meeting customer expectations yet they are churning out business more than ever. Maybe that will come around and bite them or maybe we will all get used to sending books down to Florida and knowing we won't see them for many months.