Well, that was a mess. I'm calm now, but wow.
I got the email that my Catwoman PF was being shipped. I work in a clinical lab (I was also on-call for jury duty, and I had to check every night), and with the holidays being a hot time to be off, we were already at the minimum staff we needed, and I couldn't leave work. I was also the only trained individual that was still in town to work one set of equipment, because we have two new techs, one of whom I was training.
So, UPS brought the package, and I wasn't home, they left a note that they would return the next day. . . at the exact same time (I'm fine with having to sign for it, though my office usually signs for everything).
I called UPS and asked if I could just pick it up. I don't trust this driver because I saw him kick the last box, my Harley PF, when he put it down to go through the gate (and I was less than pleasant about that), as I caught him at the last second. They said that Sideshow restricted it, so that I couldn't pick it up. So, I asked if they could please try to deliver it after 2:00 pm. They told me to sign up for a online account, which wouldn't let me do anything (and had a surprising amount of information already known about me). I also left a note on the door. I also tried to get in touch with Sideshow. He brought it at 1:00 pm again, and left another note that he would try final delivery again between 10:30 and 1:00 pm. I called UPS again. No go.
The third day, I got home as early as possible (1:15 pm). Missed him by 15 minutes. I call UPS again, and was told, this time, that they hold all packages that require signatures for 5 days before shipping back, and that I could now pick it up. So, this past week, I got stuck at work late every day, but I get ready to go pick it up 25 minutes from my place one day, when I get an email that it's already back at Sideshow. I reply that I still want it. No response. So, I get on the customer service live chat on Thursday, they tell me they've already refunded the money, but try Returns. So, I immediately call Returns, and leave a message, but haven't heard back.
Luckily, I've at least talked with someone at Sideshow on that live chat to where I can do pick-ups, if I let them know early, so this won't happen again.
I've had a lot of problems with UPS (one time, the driver scanned a package and said he delivered it to a neighbor, when I was home, in order to avoid getting in trouble for not getting the package delivered by the 10 am deadline. . . made me three hours late leaving for vacation).
Does anyone know why a shipper would even be allowed the option to restrict pick-up? What does it matter if it was delivered or picked up?