Jennifer F.

Good morning, Thanks for your message. Unfortunately, we do not currently grade this sort of item. Thanks,

Good morning, A missing staple can affect the grade but by how much will depend on the condition of the rest of the book. If the book would be a very high grade otherwise, then the graders can decide to give it a qualified label. It won't affect the grade but will be notated on the label in that case. If the overall condition of the book would result in a lower grade then it would get a universal label but the missing staple would be factored into the grade. If you have any other questions, please let us know. Thank you!

Hi, we won't be able to make a notation for the graders until the package is opened and the submission is logged in. Once you receive the email letting you know it is in the system, then you can let us know the submission number and we can put a note in for the graders. Thanks!

Hi, you can find our pressing fees on our website here: CGC Services & Fees | CGC (cgccomics.com) Thanks!

Good morning, Thanks for your message. Unfortunately, our graders cannot make any determinations based photos. They would need to examine it in person before they could tell for certain. Thanks!

Good morning, Please contact our customer service department for more information about your invoice. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Thank you,

Good morning, Thanks for your message. If you have questions about your specific order, you should contact our customer service department for more details. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Unfortunately, when an order is with CCS there is only one "received" status. You will see that same status the entire time it is with CCS. The status doesn't start to change until it moves over to CGC to start grading. Thank you,

Good morning, Thanks for your message. I totally understand your frustration at the long turnaround times. We know that turnaround times are important to our customers. We are currently experiencing extremely high submission volumes and are working hard to complete submissions as quickly as possible while ensuring the quality of our services. We apologize for any delays or inconvenience. The current turnaround times on our website now reflect a more accurate time frame from when your package is delivered until approximately when it should be completed. Previously, it was only showing from when it was logged into the system. We hope by making this adjustment that it will give a more accurate timeframe for customers to go by. If you have any other questions or concerns, please let us know. Thank you,

Hello, Please contact our customer service department for specific information about your order. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. No, that label is still active so there shouldn't be any reason for it not to appear. If you can't get it to come up when completing the online form, you can make a notation on your packing slip to add that label number to that specific book and we can get that added for you. Just be sure to make the notation in large bold print so it doesn't get missed. Thanks!

Good morning, Thanks for your message. Unfortunately, it is not possible to make changes to an order that is already inhouse. We could not add or change the label at this stage. I'm sorry we could not accommodate your request. Thank you,

Good morning, Thanks for your message. If you believe a book to be part of a pedigree that we recognize, it is helpful if you notate that on your submission form. If you can provide the submission number we can always make a notation for the graders. Thanks!

Good morning, Thanks for your message. Unfortunately, there were multiple delays on that signing. We hope to have the books signed by early June. We do apologize for any inconvenience these delays may have caused. Thank you!

Good morning, I'm sorry if you have been having issues with some of your holdered books. If you receive a submission back and you notice any damage or issues like this, you can certainly contact our customer service department and we can have you send the books back for a reholder at no charge. You just have to report any damage or issues within two weeks of receiving your submission back to qualify. You can reach our customer service department at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. Without seeing the book, we couldn't really make any determinations. Do you have a certification number of one that was graded and we could check for more details? Thanks,

Hi, thanks for your message. You will have to create separate orders for different signings. You can only select one option per order so if you have already selected one artist, the form will not let you select another one on that same order. You will have to complete that order and then start a new one and then select your next artist. You can submit them all together in one box but you will have separate packing slips for each signing. Thanks!

Good morning, You do need to be at least a free member of our Collector's Society to access the forms for the private signings. You also can't have any regular items in your cart already or the private signing option will not come up. If you are still having an issue, please contact our customer service department at 877-662-6642 for further assistance. Thanks!

Good morning, Thanks for your message. Right now our Modern grading tier is running about 80 business days from the day we receive the package till completion. It is hard to say at this stage if it will be completed by mid-July or not. It has not started grading yet so it will probably be cutting it close. I would contact our customer service department towards the end of June and they can give you a better idea of when it might be done. We can change the shipping address on the invoice any time as long as the order is still here in house. We just can't make any changes once it ships. If you do need to change the address, we just need it in writing. You can email us at: submissions@cgccomics.com with the invoice number and the new address at any time and we can update that. Thanks!

Good morning, Thanks for your message. You do want to try to use the drop down menus when possible to make sure your online form calculates everything correctly. This book is classified as a magazine due to its size. When entering items into the form you will want to check the title listed in the indicia and select that from the drop-down menu. When the correct title is selected the form will autofill the remaining fields and you make your selections from the drop menus to select the specific comic/magazine from our database. Keep in mind this functions similar to a library catalog; do not use articles such as "A, an , the" in the title. If you are unable to locate the specific title in the drop-down menu because it is either a brand new item or a unique item that CGC has not yet graded then you may manually enter the book information using the "ADD NEW" button located in the drop-down menu. When items are manually entered into the form as opposed to making your selections from the drop-down menus the system does not recognize the book and may not be able to accurately quote the fees nor suggest any eligible custom labels for comics. Thank you,

Good morning, Thanks for your message. The turnaround time for crossovers will be the same as the regular tier you are submitting under. So, if you submitted under the Modern tier, it will be the regular Modern turnaround time. CGC Services & Fees | CGC (cgccomics.com) Thanks!

Good morning, Thanks for your message. Charges will be run once your order starts the pressing process. Since I don't know how far along in the process your particular order is, I can't say exactly when that will occur but it can be several week from the date it is received just depending on how many invoices are ahead of yours in line. You can contact us at 877-662-6642 for more details on your order. Thanks!

Hi everyone, If you have questions regarding your specific orders, please contact our customer service department for more information. You can reach them at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, I do see that these are down in shipping so they should be going out any time. For more details on your orders, please contact our customer service department at 877-662-6642 or submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. Graders notes are free to paid members on books that they themselves have submitted. You would still have to pay for books that you did not submit. Please see below for pricing information regarding graders notes. CGC Grader Notes are available online at CGCcomics.com. The fee for CGC Grader Notes varies based on the tier the comic book or magazine was submitted under. Grader Notes for collectibles that you submit are free (if available)! Free Grader Notes are available for most submissions from May 2012 to date, and earlier Grader Notes are available for a fee in the Verify CGC Certification tool. To see if any collectibles in your submissions have Grader Notes, log in and click "My Submissions". Then click "View Status". Economy, Value, Modern Tiers - Dealer or Elite Member: $4 - Regular Fee: $5 Standard & Express Tiers - Dealer or Elite Member: $8 - Regular Fee: $10 Walkthru Tier - Dealer or Elite Member: $12 - Regular Fee: $15 BUYING NOTES: When you enter a certification number for a CGC-graded collectible in the free Verify CGC Certification tool, you will see if it has any Grader Notes. To unlock the Grader Notes, click the "Get Notes" button and fill in the required fields. CGC Dealers can expedite the process by logging in to have Grader Notes billed with their monthly statement. CGC Grader Notes are sent to the email provided within one business day. If the Grader Notes form says that delivery will be INSTANT, the Grader Notes will appear immediately and also sent by email Thank you,

Good morning, Thanks for your message. We don't have a specific average as the time it takes really just depends on how much mail we have coming in on any given day. Right now we are opening mail from the week of April 12th so it will probably be at least 3-4 weeks from the received date before you would see the submission in your account. Thanks!