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Jennifer F.

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Everything posted by Jennifer F.

  1. Good morning, Thanks for your message. Yes, the price includes the signing, grading and encapsulation of your book. If you wanted to include pressing services that would be an additional $20. While you can't request a specific color of ink, all the artists will sign using what they feel is best for the book. Obviously, if your book has a dark background and black ink is not going to show up then the artist will use a different color so the signature is visible. You just can't choose the specific color, unfortunately. If you have any other questions, please let us know. Thanks!
  2. Good afternoon, Thanks for your message. I checked this particular book in our census and it appears that we have graded several of this title and date. You can check it by entering the certification number on our certification lookup on our website at www.cgccomics.com. You could also check online for this particular title and date. If you have any other questions, please let us know. Thanks!
  3. Hi, so I have heard back from our accounting department but they are not showing a check has been processed on your account. They are only showing a credit card charge. Do you have a specific invoice number that you can provide or can you forward a copy of the email you received asking you for a check? You can send that to us at submissions@cgccomics.com. Thank you!
  4. Hi, thanks for your message. I will have someone from our accounting department review your account and see what is going on. If you were somehow double charged, we will have them credit any overpayment back to you ASAP. I will have them reach out to you once completed. Thank you!
  5. Hi, thanks for your message. A book can only retain the Signature Series label if the slab is cracked out by an authorized CGC representative at the CGC booth and from there the book remains with a CGC representative who would witness the 2nd signature and bring the book back to our booth. If the book leaves CGC's custody at any time before it can be regraded and slabbed then it will be disqualified for the signature series label. That is the only way that we can be 100% sure that signature is authentic and the book has not been tampered with in any way. Unfortunately, there is no way around this policy. If you have any other questions, please let us know. Thanks!
  6. Hi, I think I might have just replied to you in a different thread on this same issue. Yes, you can certainly send multiple orders for different signings in one box. You just want to notate on the outside of the box something like, "multiple signings" or "CGC private signings" just so we know that they are in there and can get them opened right away. You do need to complete a separate order form and submit a separate packing slip for each signing, however. But you can include all of those in the box. If you have any other questions, please let us know. Thanks!
  7. Good afternoon, You can find a listing of all the current and past labels on our website here: https://www.cgccomics.com/news/article/7873/ Unfortunately, we could not tell you how many books have used special labels as that is not something we would have record of. CGC is a grading company only so we could not advise you on the value of your book. You might check with a comic dealer to appraise your book or you could check online to see what similar books are selling for to get an idea of value. Thanks!
  8. Hi, thanks for your message. In order to obtain the Signature Series label in that case, the artist would have to send the books in directly along with a creator agreement form. If you email our customer service department at submissions@cgccomics.com a representative can email you the correct form. Thanks!
  9. Hello, yes, you can ship it back however you wish. You just want to make sure if you are sending the book back in the holder that you use some sort of packing material to protect it during transit. Thanks!
  10. Hello, since our first in house signing with Todd McFarlane was very popular and successful, we have always planned on doing additional signings. At the moment, those listed on the schedule are all of the signings we have set up at present. Certainly, we hope to do many more in the future but we don't have any specifics on any future signings beyond those we currently have on the schedule. Thank you!
  11. Hello, thanks for your message. Please provide your customer number or invoice number and we can have our accounting department email you an invoice. Thank you!
  12. Thanks for the info! I checked both invoices and invoice 2111222 looks like is still within the normal turnaround time for the Standard tier. That is running about 20 business days so it should be finishing up in about a week or so. Invoice 2113833 does seem to be behind for some reason so I will have them check on that one and see if we can push it along and get it out ASAP for you. If you have any other questions, please let me know. Thanks!
  13. Hi, thanks for your email. We aren't experiencing any major delays on any tier currently. If you have your invoice number I can check the status for you and see specifically what is going on with your order. Thanks!
  14. Hello, The max size we can accommodate would be: 11 1/2" tall 8 7/8" wide 1/2" thick Thanks,
  15. Hello, you can check any book in our CGC Census and it will show the number of books we have graded and how many of each grade. You can find that on our website here: https://www.cgccomics.com/census/ Thanks!
  16. Hello, thanks for your message. No membership credits or discounts can be applied to the special private signings, unfortunately, Thanks,
  17. Hello, If the book is currently in a CGC signature series labeled holder you would need to leave it in the holder and we will crack it here. If it is a blue label then you can either crack it or leave it in the holder. There is a $5 charge per book to crack them out. Thanks!
  18. Hello, You can find a listing of all the current private signings we have scheduled at the moment: https://www.cgccomics.com/news/article/8231/ Thank you!
  19. Good morning. The only way to receive a signature series label is for the signature to be witnessed by an authorized CGC witness or for the artist to send the book to us directly along with a creator agreement. We do not accept COA's, unfortunately. If your book was already signed and not witnessed by an approved CGC witness then it could not get a signature series label. Thanks