Jennifer F.

We are currently experiencing some issues with our server. Our IT department is working on it now and we hope to have it up and running soon. We apologize for any inconvenience. Thanks!

Good morning, Thanks for your message. I am sorry about the issues with the form. We have been having a server issues for the past couple of days. Our IT department is working on it and we hope to have it back up and running soon. We apologize for any inconvenience. Thank you!

Good morning, We have been having a server issue that is preventing the online form from working properly. Our IT department is working on it now and we hope to have it up and running soon. We do apologize for any inconvenience. Thank you!

Good morning, It would depend on the condition of the rest of the book. However, we no longer notate extra staples on the label. The extra staples would have no effect on the final grade in any range, although books made with extra staples tend to be in lower grades due to the overhang that it sometimes causes. Thanks!

No problem. I have added a note for the graders. Thanks!

Good morning, We'll need to take a closer look at your order. Please email your customer number and/or your order number to our customer service department and we can take a look. You can reach us at submissions@cgccomics.com. Thanks!

Hello, A system upgrade was going on yesterday the 13th, which did affect some systems. It should be up and running now. System Upgrade May Affect CCG's Online Services on Sunday, June 13 | CGC (cgccomics.com) Thank you,

Good morning, A system upgrade was going on yesterday, the 13th, which did affect some systems. It should be up and running now, however. System Upgrade May Affect CCG's Online Services on Sunday, June 13 | CGC (cgccomics.com) Thanks!

Good morning, We do not currently have any shows set for this year. If we do plan to attend any upcoming shows, they would be listed on our events page here: Events | CGC (cgccomics.com) Thanks!

Good morning, We may be attending shows later in the year but we do not have anything set yet. If we do have any shows coming up, they will be listed on our events page here: Events | CGC (cgccomics.com) Thanks!

Good morning, If the sketch is not witnessed by an authorized CGC witness then the only other way for it to receive a signature series label would be to come directly from the artist with a creator agreement form. This form basically verifies that this artist did complete this work on a specific date. It must come directly from the artist to us, however, in order to be accepted. You can obtain a creator agreement by contacting our signature series department at: signatureseries@cgccomics.com. Thanks!

Good morning, Yes, that invoice is in line for the signing. Even if your order is opened after the cut off date, it will still be added to a signing as long as the signing hasn't taken place yet. Generally, there is at least a few weeks from the cut off date to the actual signing date, to allow us the chance to get as many invoices opened and logged in as possible for that signing. If you have any other questions, please let us know. Thank you!

Good morning, Thanks for your message. No, that is not normal. Due to a high volume of emails it can take up to 72 hours sometimes to hear back but it should definitely not be 10 days. Please re-send the email or if you can provide your email address, I can go back and try to locate your original email. Thanks!

Hello, regular reholders are not an expedited tier so they will get opened with the regular mail. The only exception to this would be if you were submitting a book back to fix a mechanical error. In that case you would write ME on the outside of the box. Thanks!

We cannot say what the situation is on this book until we see it. Most likely it was labeled incorrectly based on the information the original poster submitted. The owner of the book can contact our customer service department for more information on how to send that back to us for review at submissions@cgccomics.com. Thank you,

Good morning, Thanks for your message. Images are emailed to you by our imaging department. It looks like they were just done yesterday so it might be a day or two until those get sent over to you. Thanks!

Good morning, CGC does not value books submitted to us for grading. Our graders can decide to bump a book up to a higher grading tier if they feel it was significantly undervalued but we would not assign a specific dollar amount to the book. If you have a question about your specific invoice, you can contact our customer service department at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. For any paper collectible, including prints, sketches, comics, magazines, etc. we recommend keeping the temperature between 70-73 degrees and about 50% humidity. The most important thing for long term maintenance is avoiding big spikes in temperature and humidity. Thanks!

Hi, that is at the graders discretion. In most cases, an unwitnessed signature on the cover would receive a qualified label. Thanks!

Hi, if we are going to be there, they haven't notified us of that yet. Your best bet is to keep an eye on our Events page and any upcoming shows we will be attending will be listed there: Events | CGC (cgccomics.com) Thanks!

Good morning, Thanks for your message. We do not use a humidity bath in our pressing process. Moisture is used in the process, but our specific methods are proprietary and not disclosed. Thank you!

Good morning, Thanks for your message. It does appear that book received the wrong label. It should have received a green qualified label for an unwitnessed signature. Thank you!

Good morning, Unfortunately, you won't be able to see the balance on your end, but if you give us a call or shoot us an email and provide your customer number, we can provide that information for you. You can email us at: submissions@cgccomics.com or by phone at 877-662-6642. Thanks!

Good morning, Thanks for your message. Unfortunately, CGC will not be attending this show. You may submit through a facilitator, however, and the facilitator can submit them to us on your behalf. Facilitators are authorized CGC dealers who can provide witnesses for our Signature Series program, receive and submit orders at shows when CGC is not in attendance. CGC Authorized Facilitator List | CGC (cgccomics.com) Thank you!

Good morning, I checked with our graders on that and they advised that we would encapsulate the book and it would receive a universal label assuming there is no restoration or other defects that would require a qualified label. Thanks!