Here's the dirty little secret of pressing: every book is at risk of damage in the process. You're exposing decades old paper that was never intended to be "high quality" to heat, pressure, and in many cases, humidity/moisture.
It's like racing a car...to get the best results, you have to take the risk...but sometimes, you crash. It happens.
So if you have a $1K book and CCS ruins it you're basically skrewed?
I do not know, and will not speculate on this, the message board of the company that owns CCS.
But I DO know that other pressers have damaged books, and not stepped up to the plate to address the issue satisfactorily with their customers, if they even mentioned it at all.
Are you speaking specifically to Harbinger 1 or books damaged in general?