I like Graham Crackers as well. This would only be the first or second time I've had any trouble with their packaging, and I've ordered quite a bit through them. Win some lose some I suppose.
Agreed and that was my point that they are hit or miss, even though it might not have come across like that. It is usually hard for me to get high grade variants from them, never ordered via mail as I have a pull list with them and live close to several locations and usually just have them pull books for me and that is my gripe that even though I've been a loyal customer for years that they still can't get books pulled for me. I asked them to get me a Hughes variant for spider Gwen and they did not pull it, I went day of and saw they had one available and bought it.
They are not my favorite seller, but the best I've dealt with around Chicago. I've thought about canceling my entire pull list with them and going exclusively through DCBS, but I like to support local shops and like the people that work at the downers location.
Long story short, they are not the best, they are sometimes overpriced but there are great people that work there. If you live in Chicago, go see Jim in downers grove just to see a great guy that genuinely cares, that's something you can't find via buying online.