They are? Got some bombshells in, all damaged corners. Emailed them multiple times about that and another issue. Seems like a 2-3 day turnaround on an email response. Probably never use them again, don't typically buy the variants and that's the only reason I would having dealt with other, better sources.
Use their online chat. Email has never worked for me. but their online CS reps have always been really helpful.
Tried is once, during operating hours. The message I received said it was offline (not during operating hours which it was) and that I would be contacted by email when they were available. Not a peep regarding that, ever.