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Zevgoli

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    Is a year too long for my book to be delivered from Paradise Comics?

    in Comics General

    Posted

    Email to Peter today:

    Hi Peter,
     
    Since you have not replied today as you said you would.  I am going to call CGC on Monday and raise this whole issue with them along with the lengthy thread on the CGC boards.  I understand others have already called and CGC is assisting them in this matter.
     
    I have been a loyal customer of yours for several years and I feel personally insulted by your treatment of me and others patiently awaiting their books.  The time for excuses is over and concrete action needs to be taken.  I am sorry it has come to this.
     
    Thanks, Howard 

     

    Is a year too long for my book to be delivered from Paradise Comics?

    in Comics General

    Posted

    2 minutes ago, ADAMANTIUM said:

    Also your name and address, because Paradise would need to have submitted it under your name at least in order for cgc to respond to you. The easiest thing to do is call cgc, say can I get an invoice # look-up, give them your invoice #'s, and when they ask, give them your name..... They need all this in order justify giving you information.... the email is a little vague with no "real" info.... @Zevgoli

    My name is on the email.

    Is a year too long for my book to be delivered from Paradise Comics?

    in Comics General

    Posted

    53 minutes ago, mattn792 said:

    Don't want to harp on you, but that's a pretty lousy e-mail.  I see a good chance they just respond with, "please contact Paradise to work this out".  I read "last July for San Diego Comic Con", and I personally would think July 2017 to March 2018...with show return times, heavy summer volume, processing, if they were pressed and slow track Modern...yeah its excessive, but maybe possibly might be somewhat explainable. 

    Details details details = better results.  Specify the following in any correspondence with CGC:

    - The actual date(s) books were dropped off with Paradise
    - Every single book that was dropped off (title, issue number, previously slabbed or not)
    - Who was supposed to sign them (if they were SS)
    - What tier they were submitted under
    - Pressing or no?
    - The CGC invoice number(s)

    The invoice numbers are part of the thread.

    Is a year too long for my book to be delivered from Paradise Comics?

    in Comics General

    Posted

    I have replied to CGC with the following:

    Hi,
     
    I submitted these books through Paradise Comics in Toronto.  They were submitted last July for San Diego comic con.  I have been trying to get a status on these books for weeks but Paradise has not been forthcoming with this information.  There currently is a thread on the CGC boards outlining the frustration some of us are facing over getting our books back in a timely manner from Paradise.
     
    That is why I am writing to you directly to get a status on these invoices.  It has been very stressful and frustrating dealing with Paradise.  This should be brought up with a Senior Manager to try  and address CGC customer frustration over Paradise.

    Is a year too long for my book to be delivered from Paradise Comics?

    in Comics General

    Posted

    16 minutes ago, Turtle said:

    So he's the owner but doesn't spend any time there?  And he's the only one with access to the information his customers need? 

    You're being far too patient. 

    I think Peter is the only one there who can actually do something.  I don’t have any faith in Jeff the manager.  I could probably get the status of my books but that is all I would get from him.  Another thing is that I live an hour away from the store so just to keep popping in is not a viable option unless I see Peter.