Thanks Jennifer. So, if I understand you correctly, you're are saying that the wording "Star Wars X-Fighter cut-out included" (see example below) is just to signify that the issue came with a cut out free gift originally, but that it is not present in the particular encapsulated copy. If so, this copy below should not have the free gift present, in line with your stated policy (unattached additions aren't encapsulated):
Why then does this further example below show also the wording "Star Wars X-Fighter cut-out included" but additionally:
It is marked 'INCOMPLETE'
It has a qualified label with a note that the cut-out is missing
Does that mean that the first Blue Universal Label copy is a mistake, and should be a Green Qualified with an appropriate label note, or that it could possibly actually contain the cut-out?
Mistakes are fine, they can happen, but, either way, I still feel that the cut-out could be encapsulated safely in this and similar cases