Idk. Maybe all of the impatience and trigger-finger responses and, "I'm not here to make friends and you should share my bleak demeanor" put a sour scent on this topic.
As I said, I expect that they never "lost" the books. They're busy, and it probably costs them more time/money to look for a specific package than to just do their jobs business-as-usual.
I don't think anyone came here for a fight, but the OP didn't seem open to our conjecture or opinions. So what's the point of posting the topic at all? For attention and panic?
What's the old Socrates saying about truthiness and importance?